• Lead process discovery and redesign workshops to analyze current state, uncover root causes, and define future-state processes optimized for AI enablement. • Design, validate, and iterate executable BPMN 2.0 and DMN models that serve as the authoritative blueprint for implementation and system integration. Your designs will also incorporate deterministic and probabilistic decision automation and integrate AI agents to enhance business outcomes. • Provide regular reporting on progress, risks, and outcomes in an agile manner to leadership and stakeholders. • Partner with business and technical teams to ensure redesigned processes integrate seamlessly with enterprise systems and data flows and always meet compliance requirements. • Collaborate with vendors and partners to manage multiple projects in parallel, ensuring deliverables meet enterprise standards and demanding timelines. • Support and enable process ownership and governance across departments, ensuring adherence to standards, security, and PII controls. • Support the cataloging of processes as assets, building a comprehensive enterprise process landscape that informs AI and automation roadmaps. • Use process mining and analytics tools (e.g., Camunda Optimize) to measure adoption, performance, and business value realization. • Advocate for practical AI adoption by demonstrating how redesigned processes and AI agents can augment human decision-making. • Collaborate closely with the Data Solutions team to align redesigned processes with the company’s data foundation, ensuring they integrate seamlessly with the semantic data model and broader data strategy

About point.me At point.me, we’re on a mission to increase the spending power for millions of people by turning loyalty points into travel wealth. We are committed to simplifying the loyalty points experience and increasing our customers' spending power by using our real-time search and booking engine, making it easy to book flights with points. Over the last two-plus decades, points and miles have evolved into a multi-billion-dollar industry. Exact numbers aren’t published, but it’s estimated that $300 billion in award points are issued every year. For context, that’s on par with the GDP of Greece! Join us and be part of a fast-growing company where your work will make a real impact on the future of award booking. We offer competitive salaries, meaningful equity, comprehensive health coverage, and the opportunity to work fully remotely as part of a distributed team. The Position We’re looking for a Senior Manager of BizOps to join our BizOps and Analytics team. You’ll primarily work with our Commercial team to develop business cases, pitch decks, and strategies that will accelerate point.me’s B2B partnership motion with Financial Institutions, FinTechs, and Loyalty Programs. Additionally, you’ll play a key role in core company business operations – helping drive strategic planning, building and maintaining KPIs, and supporting regular business reviews with leadership. What You'll Do Commercial Strategy & Enablement (70-80%) - Partner with Commercial leadership to build data-driven business cases and ROI modeling for Financial Institution, FinTech, and Loyalty Program partnerships. - Create polished pitch decks and narrative frameworks that clearly articulate point.me’s value proposition, product capabilities, and partnership opportunities. - Conduct TAM/SAM/SOM sizing, competitive analysis, and market segmentation to inform partner strategy. - Support deal strategy and structuring for commercial opportunities, including pricing frameworks and multi-product proposals. - Collaborate with Commercial, Product, Engineering, Data, and Finance to align partner needs with roadmap, analytics, and financial models. Business Operations (20-30%) - Support company-wide strategic planning cycles (quarterly and annually) with analyses, scenario modeling, and structured recommendations. - Build, refine, and own key business metrics dashboards in partnership with Data & Finance. - Drive preparation for and assist with facilitation of recurring business reviews (Weekly Business Reviews, Executive Syncs, Board prep) and help elevate insights to leadership. - Evaluate strategic opportunities, operational bottlenecks, and business performance trends, then translate insights into actionable plans and proposals. - Assist with ad hoc special projects and cross-functional initiatives across the company. Who You Are - You operate with an ownership mindset and enjoy bringing structure to ambiguous problems. - You are a strategic thinker with strong operational chops; you see the big picture, and quickly translate it into clear frameworks, processes, and action plans. - You have exceptional executive presence and are adept at engaging with and influencing internal and external senior stakeholders. - You are energized by cross-functional work in a fast-paced, collaborative environment. - Bonus: you have a foundational understanding of the credit card points & miles and/or award travel ecosystem, or a strong desire to quickly learn about the space. Qualifications - 5–7 years of experience in BizOps, strategy, management consulting, investment banking, or similar analytical/strategic roles. Prior startup experience strongly preferred. - Deep experience building business cases, financial models, and structured analyses, preferably for enterprise partnerships. - Highly skilled at cultivating strong cross-functional relationships across all levels, from junior employees to executives. - Exceptional deck-building and narrative development capabilities to transform insights into compelling, partner-facing materials. - Strong project management skills with a demonstrated ability to drive clarity, alignment, and execution to unstructured problems. - Experience working in Financial Services, FinTech, Travel, or Loyalty is a strong plus, but not required. Why You’ll Like Working Here Join our growing team! Here at point.me we believe in taking care of our team, so that our team can take care of our customers. All employees are offered the following: - Competitive salaries - Ownership with meaningful equity - Fully-paid Medical, Dental, Vision for US employees - 100% distributed workforce, so you can contribute from anywhere - Open vacation policy - Paid family leave for all parents The anticipated salary range for this role's listed level is $155,000-185,000. Level and salary ranges are determined through interviews and a review of experience, knowledge, skills, abilities of the applicant, in alignment with market data. While our team members can join us from anywhere, all applicants must be eligible to work in the United States. Equal Opportunity Employer At point.me, we value a diverse team. That's why we are committed to providing equal opportunity employment regardless of race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, veteran status, disability, or any other protected class. We encourage you to apply and to let us know if you require accommodation during the recruitment process. Sound like a good fit? Let’s chat.

• Perform analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications. • Formulate and define systems and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. • Devise or modify procedures and processes to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. • Validate benefits achieved from solution implementation. • Influence department's strategy. • Make decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. • Exercise considerable latitude in determining objectives and approaches to assignments.

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Manager, Partner Operations & Business Systems to join our IT/Business Apps team. This is a remote role within the US, reporting to the Director, CRM & PRM Applications. You will own and evolve Zscaler’s GTM partner systems and processes, including Salesforce, Salesforce PRM, Unifyr, Crossbeam, and related platforms. Sitting at the intersection of partner strategy, process design, and technology execution, you will partner closely with Channel Sales, Sales Operations, Partner Marketing, and Enablement to improve partner-facing and internal processes, drive adoption, and deliver measurable outcomes across key channel motions. The ideal candidate is a strategic thinker with a continuous improvement mindset and experience translating complex business needs into scalable, high-impact system capabilities. What you’ll do (Role Expectations) - Serve as a process and systems leader with deep ownership of how partner strategy is operationalized across tools, workflows, and data models - Propose and lead initiatives to implement new processes and optimize existing technologies and methodologies that enhance GTM experience and simplification - Partner with cross-functional stakeholders to understand business needs, translate them into technical solutions, and handle intakes and troubleshooting in a timely manner - Lead the end-to-end implementation, evolution, and optimization of Salesforce PRM, ensuring it supports current and future partner motions in collaboration with onshore and offshore teams - Build and lead a high-performing team focused on professional development, collaboration, and driving innovation in the partner ecosystem Who You Are (Success Profile) - You thrive in ambiguity, finding comfort in building the path as you walk it and seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You are a problem-solver who seeks out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. - You are customer-obsessed, building deep empathy for both internal and external customers and anchoring your decisions in solving their real-world problems from start to finish. - You operate with urgency, understanding that speed and quality are not mutually exclusive, and bringing a relentless focus on execution and a bias for action to deliver high-impact results quickly. - You think at scale, connecting your day-to-day work to the larger company mission while building solutions, processes, and teams that are built to last and support a high-growth, global organization. What We’re Looking for (Minimum Qualifications) - 7+ years in Partner Ops, Sales Ops, Business Systems, RevOps, or Process Excellence roles, with ownership of GTM workflows and systems - 2+ years managing and developing a team (direct and/or matrix), ideally 2–5 members, including experience setting priorities, coaching, and performance management - 5+ years of hands-on Salesforce experience, including complex automation and data model understanding - Demonstrated ability to set a roadmap, manage a portfolio of enhancements, and measure outcomes such as adoption, cycle time, partner satisfaction, and pipeline impact - Demonstrated success in using automation and analytics to enhance partner processes What Will Make You Stand Out (Preferred Qualifications) - Experience with Crossbeam, Unifyr, or similar partner-related tools, and integrating them with Salesforce and PRM platforms - Experience delivering AI-enabled workflows using Salesforce capabilities such as Einstein or Agentforce, or other AI tools - Deep passion for innovation and driving continuous improvement #LI-Remote #LI-YC2 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $122,500—$175,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.