• Identify new opportunities in markets Time Doctor doesn’t yet serve • Build strategies and roadmaps with a focus on AI-driven value creation • Use work activity data to uncover insights and automate workflows • Rapidly test hypotheses, validate assumptions, and iterate quickly • Define features and roadmap priorities aligned with business goals • Partner with design, engineering, and data teams to deliver value • Communicate directly with customers to validate solutions • Lead end-to-end delivery of new products and MVPs • Maintain clear product documentation and internal training materials • Support customer education and continuous improvement initiatives

• Lead the evolution of a historically “keep-the-lights-on” function into a strategic, innovation-oriented payments organization that consistently identifies opportunities for differentiation and long-term value • Define the vision for the next evolution of payments tooling at SeatGeek — including B2B2C capabilities that power our clients and the fans they serve • Work closely with compliance, legal, risk, engineering, and business partners to design systems that meet their needs, dependencies and priorities - without compromising on customer experience • Lead coordination with external payments partners, ensuring smooth execution across features, reliability, and client commitment • Proactively communicate updates on deliverables and outcomes to stakeholders, and be an ambassador for your product area to the product team and broader organization

This is not a typical Product Manager role. The Product Manager – Generalist will own product strategy, vision, and execution for critical initiatives spanning operational systems and core technology platforms. You’ll define roadmaps, drive product decisions, influence stakeholders, and build scalable solutions that impact multiple product lines and business functions. This role is ideal for a strategic thinker with strong technical fluency, operational experience, and curiosity for emerging technologies like machine learning and large-scale systems. You’ll balance short-term delivery with long-term platform evolution, and work with cross-functional teams including engineering, operations, data science, and executive leadership.

• Use product telemetry, analytics, and customer feedback to define priorities and validate roadmap decisions. • Partner with Product and Engineering leads to ensure each initiative is justified by measurable data such as usage trends, customer outcomes, or revenue impact. • Translate product strategy into clear technical milestones and delivery plans. • Track engineering progress using Agile tools (e.g., Jira, Confluence) and maintain visibility into scope, risks, and timelines. • Define and monitor KPIs (velocity, on-time delivery, quality metrics) to ensure engineering work aligns with company objectives. • Act as the bridge between Customer, Product, Engineering, Sales, and Support to maintain shared understanding of priorities and timing. • Lead communication and status reporting for internal stakeholders and executives, using data-driven updates that highlight customer and business outcomes. • Identify bottlenecks across the delivery process and drive continuous improvement using retrospectives and metrics. • Implement scalable frameworks for estimation, risk management, and dependency tracking across multiple teams. • Leverage win–loss insights, support feedback, and field data to ensure features directly improve customer experience and market competitiveness. • Partner with Customer Success to quantify adoption, retention, and satisfaction improvements tied to product releases. • Coordinate with engineering management to ensure optimal team capacity and prioritization. • Balance short-term delivery pressure with long-term product scalability and technical excellence.