• Lead, coach, and support a team, using AI-assisted insights to ensure consistent, high-quality execution across a large portfolio • Provide ongoing feedback and performance coaching, leveraging governed AI tools to analyze team interactions (calls, emails, outreach) and surface coaching insights and best practices at scale • Partner with Global Customer Success Leadership on hiring, onboarding, training programs, and performance evaluations • Act as “air traffic control” for the long-tail portfolio, balancing workloads and ensuring customers receive timely, effective engagement • Own a personal portfolio of customers, modeling best practices for scaled engagement and renewal readiness • Support the team in managing renewals, navigating commercial conversations, and identifying expansion or upsell opportunities • Maintain a strong understanding of subscription mechanics, renewal timelines, and risk signals • Identify early signs of churn or contraction and escalate risks with clear recommendations • Use data as the foundation for decision-making, applying governed AI to synthesize adoption trends, customer health signals, and team activity into actionable insights • Track and report on KPIs related to engagement, renewals, pipeline contribution, and program effectiveness • Provide data-backed recommendations to improve outreach strategies, workflows, and tooling • Set the standard for Salesforce and system hygiene, ensuring accurate, reliable reporting • Serve as a senior escalation point for internal teams including Technical Support, Solutions, and Product • Ensure customer feedback and trends from the long-tail segment are clearly communicated and prioritized • Balance internal leadership responsibilities with external customer needs in a fast-moving environment

Role Description A Trans Ops Representative at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. - Inbound Operations: Deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Addresses any potential issues occurring during the lifecycle of pick-up to delivery. - Outbound Operations: Deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to deliver customer orders as per promise. Addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. - Provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. - Should be able to understand the requirements, analyze data, notice trends, and drive Customer Experience without compromising on time. - Must have a basic understanding of Logistics and be able to communicate clearly in written and oral form. - Should be able to ideate process improvements and have the zeal to drive them to conclusion. Qualifications - Experience working and communicating with multiple stakeholders, C-level executives, and cross-functional teams or equivalent. - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL. - Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments. - 10+ 2 degree. - Knowledge of Six Sigma, Lean manufacturing efforts, transportation and logistics, or fulfillment and distribution centers. - Knowledge of and proficiency in Excel and SQL. Requirements - Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed. - Develop and/or understand performance metrics to assist with driving business results. - Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools used by TOC. - Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. - Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. - Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. - Excellent communication, both verbal and written, as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these findings in a review forum. - Providing real-time customer experience by working in a 24*7 operating environment. Benefits - Our inclusive culture empowers Amazonians to deliver the best results for our customers. - If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. - If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Join a mission-driven team transforming senior mental health care with compassion, flexibility, and support. Work remotely from your home and on your own hours. Sailor will take care of finding patients to you so that you can focus on providing exceptional care! About the Role Sailor Health is seeking experienced and action-oriented RN Healthcare Advocates to support older adults on Medicare throughout their health journeys. As a Healthcare Advocate at Sailor Health, you’ll be a trusted partner for patients and families — offering empathetic guidance, tackling complex care challenges, and ensuring our patients feel supported and empowered. You’ll help connect the dots between mental health, physical health, and daily life — especially around Social Determinants of Health. This is a remote, 1099 position with flexible hours — starting at 15 hours per week. Compensation: $40 / hour About Sailor Health Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors projected to represent nearly 25% of the population by 2030, we're facing a seismic shift in healthcare demand. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness, and life transitions without adequate support. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier and healthier lives. This isn't just a job—it's an opportunity to pioneer a movement in geriatric mental health and reshape the future of aging. What You’ll Do - Build trusted relationships with older adults and their families, grounded in listening and empathy. - Serve as a go-to resource for navigating medical systems, social services, and emotional wellness needs. - Create individualized care plans that address both clinical needs and SDOH, such as: - Access to food and housing programs - Transportation coordination - Medication management and reminders - Appointment scheduling and follow-ups - Caregiver support and education - Collaborate with Sailor’s therapists, care coordinators, and tech platform to deliver seamless, person-centered care. - Provide feedback to help shape Sailor’s patient advocacy model as we scale. What We’re Looking For - Registered Nurse license, active and in good standing - Experience working in healthcare advocacy or care navigation with Medicare populations - Familiarity with SDOH and how they affect patient outcomes - Clinical judgment balanced with empathy and problem-solving - Organized, communicative, and able to manage multiple patients and needs - Tech-savvy—you’re comfortable learning new systems and working remotely - Action-oriented and energized by building something new - Based in the U.S. Why Join Sailor Health? We’re redefining how older adults receive care—starting with therapy and growing into full-person support. You’ll help build a new kind of healthcare experience: more human, more accessible, and more effective.

💡 MissionThe US healthcare system is complex, error-prone, and financially draining. Medical bills and insurance coverage shouldn’t be this hard to navigate. At Granted, we’re building the one solution every American can turn to for help. Thanks to AI and new regulations, Granted can fight claim denials, correct billing errors, negotiate bills, and make coverage easier to understand—saving people time, money, and stress. Our goal is simple: to be the #1 platform that empowers all Americans to take charge of their healthcare 🩺 About UsFounded by a former Oscar Health leader, we’re a seed-stage company with $17M in funding. We’re lucky to be backed by the founders and investors at Hugging Face, Rocket Money, Oscar Health, CaseText, Forerunner Ventures, RRE Ventures, and more. We are well-funded for the next few years. 🔎 About the RoleThe Customer Experience (CX) team delivers high‑quality support that helps Granted users navigate the U.S. healthcare system with less time, cost, and stress. We’re growing quickly, and we’re hiring Healthcare Advocates (HA) to take on more complex cases and raise the bar on what “great support” looks like as we scale. As a HA, you’ll own high‑impact medical billing and insurance cases end‑to‑end. Our AI agent will handle the initial intake and information gathering, then hand cases to you when judgment, persistence, and human advocacy are needed to get to resolution. You’ll work on a small, high‑trust team and partner closely with Product and Engineering to turn frontline learnings into better workflows and a better user experience. What you’ll own: - You will own a case from handoff to resolution, including next steps, outreach strategy, documentation, and follow‑through. - You will decide how to route each situation (provider, insurer, collections, employer plan, or user education) and what “done” looks like. - You will be accountable for timely, accurate outcomes and a high‑quality user experience, even when the path is unclear. - You will drive improvements to playbooks and internal processes based on real case patterns. 🛠️ What You’ll Do - Resolve complex user cases end‑to‑end, from AI handoff through final outcome. - Contact providers and insurers via phone, email, and fax to verify coverage, correct claim and billing issues, and unblock next steps. - Investigate and triage issues across benefits, eligibility, claims, prior auth, billing codes, and payment responsibility. - Advocate for the user by pushing cases forward with persistence, clear escalation paths, and strong documentation. - Communicate clearly with users, setting expectations, sharing progress, and explaining options in plain language. - Maintain high-quality case notes so anyone can understand what happened, what changed, and what to do next. - Continuously learn healthcare regulations, payer behavior, and internal playbooks, and apply that learning quickly. - Improve how we operate, by collaborating with other healthcare advocates, identifying repeat issues, tightening workflows, and helping build playbooks that scale - in an early-stage environment. - Partner with Product and Engineering to turn real case patterns into product improvements and better automation. 👩‍💻 We’ll be most excited if youMust-haves: - 2+ years of experience in patient/healthcare advocacy, medical billing, or health insurance - Flexible schedule to work 40 hours between 7am - 8pm EST, 7 days/week. To start, you’ll either work: - Sunday – Thursday, 9am–6pm, or - Tuesday – Saturday, 10am–7pm - You are comfortable working directly with provider offices, health insurers and debt collection groups, including phone-heavy follow‑up and clear escalation when needed. - You communicate with empathy and clarity, especially when delivering hard news or complex explanations. - You thrive in ambiguity, and move cases forward with a bias for action, choosing the right next step, without perfect information. - You take documentation seriously and protect user privacy, with a solid working understanding of HIPAA and PHI handling. - You are mission-driven and are passionate about helping build a new standard for how people get help navigating U.S. healthcare. Nice-to-haves: - Early-stage (Series B or earlier) or healthtech startup experience - You helped drive real patient outcomes related to medical billing, e.g. denials overturned, bills corrected, balances reduced, coverage clarified. - In-depth understanding and ability to navigate healthcare in the US – able to identify and resolve issues across coverage, claims, and billing. - Insurance and billing experience with Medicare, Medicare Advantage and/or Medicaid plans Additional details: - In compliance with applicable pay transparency laws, the good-faith annual base salary typically starts at $50,000. Individual compensation will vary based on experience, relevant expertise, and geographic location. - Preferred hiring locations: New York, Texas, Ohio