Sales Support Specialist Department: Customer Relations Employment Type: Full Time Location: Remote Compensation: $19.00 - $24.00 / hour Description The Sales Support Specialist acts as a liaison between between customers, custodians, vendors, and depositories to solve customer complaints and potential concerns. They will work under the direct supervision of the Sales Support Supervisor. Responsible for overseeing the shipping process of precious metals. Works together with vendors and company departments to resolve all shipping problems. Make follow-up calls for customer satisfaction purposes and respond to reviews that are posted. This role will conduct its daily duties of responding to emails sent to various customer service, review, sales support, and shipping inboxes and responding accordingly. Key Responsibilities - Establish and maintain positive working relationships between customers, custodians, vendors, and depositories. - Mail out and email items and documents - Review and address email inquiries and tickets in a timely manner. - Review purchase orders to ensure tracking and/or transfer notifications have been received and items delivered. - Obtain tracking and transfer notifications from vendors and update Salesforce accordingly. - Coordinate with suppliers to ensure customer requested logistic accommodations and/or special instructions are met. - Follow up with customer to ensure package(s) arrives safely and in good order. - Facilitate and coordinate with appropriate parties regarding shipments to proper facilities and report correctly. - Investigate, analyze, and suggest solutions to routine claim issues. - Facilitate prompt complaint resolution through direct contact with superiors. - Continuous inspection of reports to identify any potential issues or shipping delays. Alert and follow up with proper departments to determine the next best course of action and execution. - Conduct Customer Satisfaction Calls daily. Respond to all posted reviews in a prompt manner. Skills Knowledge & Expertise Adaptability - Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Communications - Exhibits good listening and comprehension. Exceptional written and verbal communication skills, specifically, following up to ensure resolution. Excellent phone etiquette and an ability to maintain grace under pressure. Customer Service - Displays courtesy and sensitivity, while maintaining a positive attitude. Must have a customer service background. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service. Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations. Work Environment - The working conditions of this position include working in a remote fashion and autonomous environment. The environment must be free of distractions and provide a space to conduct business in a confidential manner. Able to work autonomously as well as collaboratively with team in a remote environment. Benefits Medical, Dental, Vision, 401k Vacation: 2 weeks paid annually, up to 3 Paid Holidays Annualized Performance Bonus Remote Flexibility - Work From Home

Role Description Join Our Record-Breaking Team Location: 100% Remote (U.S. Only) Eligibility Notice: Open to U.S. residents only who are legally authorized to work in the United States with a valid Social Security Number. This position is not available in Massachusetts. In March 2023, AO achieved the largest weekly, monthly, and quarterly results in company history—and our momentum continues to grow. We are expanding our fully remote team and seeking motivated individuals ready to build a long-term career in a supportive, high-performance environment. With elite mentorship, proven systems, and clear advancement pathways, this opportunity offers both stability and unlimited growth potential. Qualifications - Motivated individuals ready to build a long-term career - Ability to work in a fully remote environment Requirements - Must be a U.S. resident legally authorized to work in the United States - Valid Social Security Number required - This position is not available in Massachusetts Benefits - 100% Work-From-Home: Enjoy the flexibility and stability of a fully remote career. - Weekly Pay + Performance Bonuses: Earn consistent income with additional rewards tied to your results. - Professional Training & Development: Access virtual workshops, ongoing coaching, and mentorship from top leaders. - Union Support & Representation: Benefit from built-in protection and professional support. - Comprehensive Benefits: Life insurance (including accidental death coverage) and medical reimbursement. - Industry-Leading Technology: Utilize advanced tools designed to support remote productivity and success. - Leadership Events & Incentive Travel: Earn recognition, attend events, and qualify for exclusive trips. - Supportive Team Culture: Be part of a collaborative environment focused on growth, accountability, and success.

Role Description The Client Services team serves as the primary point of contact for our clients. They handle: - Order onboarding - Tracking - Directing orders to service of process - Subpoena and authorization preparation - Data entry - Notice to Consumer management - Service date accuracy Essential Functions include: - Customer Service: Onboarding orders, providing tracking numbers, and addressing client inquiries. - Subpoena/Authorization Preparation: Ensuring accurate and thorough preparation. - Data Entry: Proficiency in DAS and Excel for order management. - Timely Responses: Answering questions regarding timelines, service of process, and pricing quotes. - Specialized Knowledge: Understanding Notice to Consumer codes and familiarity with processes in each department. - Knowledge of when subpoenas need to be domesticated to different jurisdictions. - Work from Home: The option to work remotely, if desired. - Extended Hours: While not mandatory, the ability to work extended hours is beneficial. - Focus: The ability to maintain concentration for extended periods. The compensation for this role is $22.66/hour. In addition to base pay, this role will be eligible for a commission incentive program. Qualifications - Excellent Customer Service: Providing exceptional client interactions. - Attention to Detail: Ensuring precision in all tasks. - Thoroughness: Managing multi-step processes with care and diligence. - Multitasking Ability: Juggling various responsibilities effectively. - Responsiveness and Timeliness: Responding to client emails within one hour. Benefits - People-Focused Culture - Competitive Pay & Quarterly Incentives - Comprehensive Benefits, 401k & Wellbeing Programs - Paid Time Off & Holidays - Professional Development & Career Growth Opportunities Company Description Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected. All persons hired will be required to complete a comprehensive background check and provide proof of eligibility to work in the country of the job location.

Role Description At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) Client Solution Specialist you will be part of PNC's Mortgage Home Lending Center organization. - Provides sales, service and execution support for new and ongoing client relationships. - Gathers required documentation. Prepares, reviews and verifies documents and relevant information for accuracy. - Performs common processing and ensures compliance with standard regulations and processes. May administer implementation plans. - Acts as a point of contact for clients, client teams or service partners and escalates client implementation and servicing issues as necessary. - Initiates, updates and verifies client, account, or transaction details in relevant systems/applications. - Provides reports as needed. - May perform general administrative support. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Managing Risk Qualifications - Business Decisions - Client Counseling - Client Relationship Building - Competitive Advantages - Customer Experience (CX) - Personal Initiative - Relationship Management - Results-Oriented - Accuracy and Attention to Detail - Customer Support Policies, Standards and Procedures - Decision Making and Critical Thinking - Effective Communications - Flexibility and Adaptability - Managing Multiple Priorities - Problem Management Process - Products and Services - Sales Support and Administration - Typically requires an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. - Typically requires 3+ years experience. - In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. - Associates - No Required Certification(s) - No Required License(s) Requirements - Base Salary: $40,500.00 – $72,150.00 - Salaries may vary based on geographic location, market data and on individual skills, experience, and education. - Generally, this opening is expected to be posted for two business days from 01/20/2026, although it may be longer with business discretion. Benefits - Medical/prescription drug coverage (with a Health Savings Account feature) - Dental and vision options - Employee and spouse/child life insurance - Short and long-term disability protection - 401(k) with PNC match, pension and stock purchase plans - Dependent care reimbursement account - Back-up child/elder care - Adoption, surrogacy, and doula reimbursement - Educational assistance, including select programs fully paid - A robust wellness program with financial incentives - Paid time off: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents: Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.