Title: Access Services Representative 2 - Part Time - Friday to Saturday Location: Dallas, TX, United States Part-time On-site Job Description: About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: - We serve faithfully by doing what's right with a joyful heart. - We never settle by constantly striving for better. - We are in it together by supporting one another and those we serve. - We make an impact by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. Job Summary The Access Services Representative 2 collects accurate demographics and insurance information to register patients. They verify insurance benefits and collect patient financial responsibilities. Passionately cross-trains and works in all assigned areas. Serves as a mentor or trainer for peers. Essential Functions of the Role - Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing. - Knows the patient flow processes in each area. - Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience. - Interacts regularly with other areas and departments to provide information on patient delays and schedule changes. - Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient liability due per financial clearance policies for existing or bad debt accounts. - Establishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy. - May be responsible for cashiering duties following established policies and procedures. This could take up most of the incumbent's responsibilities in the department. - Assists patients to nursing units by providing directions, personal escort, or medical mobility assistance, like wheelchairs. Escalates potential service issues to management when necessary. - Adhere to compliance for order validation, cash policy, government payor, and patient safety requirements for proper patient identification. - Conducts formal, documented training and serves as a resource to others. - Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas/locations as assigned. Key Success Factors - 2 years of healthcare or customer service experience or education equivalency required. - Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette. - Maintain a professional demeanor in a stressful and emotional environment. This includes crime, behavioral health, suffering patients, and life or death situations. - Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills. - Demonstrates ability to manage multiple, changing priorities in an effective and organized manner. - Excellent data entry, numeric, typing and computer navigational skills. - Basic computer skills and Microsoft Office. Belonging Statement We believe that all people should feel welcomed, valued and supported. QUALIFICATIONS - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - 2 Years of Experience

Title: Patient Access Representative- Emergency Department Location: Syracuse, NY, United States No Remote Work Part time Shift: Night Shift Description: POSITION SUMMARY: The Patient Access Representative -front-end, works directly with patients, family, and various hospital staff to ensure that Patients are taken care of while on their journey with SJH. Patient Access functions consist of but not limited to Desk registration, bedside registration, pre-registration and floating to areas within Patient Access dept to assist as need directed by management. In all locations, the Patient Access will ensure that accounts are financially secure, meaning collecting demographics, insurance information, reviewing financial responsibilities consisting of co-pays, past due balances, and estimates. Job Responsibilities: - Admitting/Checking patients on both Emergency and Comprehensive Psychiatric ED boards (CPEP) - Ensuring proper documentation with charts/patient (bracelet and labels) - Staying updated on workflows for designated task - Follow patient identification protocols - Appropriately documenting in charts - Closing out cash drawers - Maintaining appropriate cash in petty cash drawer - Scheduling walk-in imaging, TDAP, Bilirubin (newborn test) appointments - Floorwork Registration - Floating to with other Patient Access locations (cross training) - Maintaining Healthstreams courses - Maintaining all insurance sign ons are updated - Stay up to date on emails and Teams post, policy and procedures - Standouts - Point of service Cash collections (estimates, co-pays, past due balances) - Direct Admits/Transfers - Documenting accounts (what did rep do with account, using smart phrases, follow-ups if needed) - Maintain assigned WQs - Knowledge on EPIC (maintaining updated knowledge) - Escalating accounts that are not financially secure to appropriate leadership (ex: inactive coverage, self-pay, authorizations not completed) - Assessing equipment is working properly (ex: Scanner, CC machine, Palm Scanner, and camera) and doing monthly audits on credit card machines. - Maintain 90% on monthly Audit score - Attend mandatory Spring and Autumn Training Additional responsibilities: - Demonstrates knowledge and competency in the operation and maintenance of equipment within the work area, i.e. printers, copiers, faxes, etc. - Adheres to established network policy and procedures related to job functions. - Performs data entry with a working knowledge of the unit specific computer systems, EPIC, Peoplesoft, Midas, etc. - Demonstrates accuracy when performing the primary job function. - Abides by established Personnel Policies and Procedures. - Has knowledge of HIPAA rules and regulations and abides by the same. - Professional and Staff Development: - Participates and or assists with the orientation of new or existing staff. - Participates in Staff and Employee meetings/Huddles - Participates in voluntary and required in-service and education programs. - Participates in Performance Improvement by identifying areas needing improvement. - Obtain HFMA certification within a year of hire date. Displays Commitment to the Hospital Mission: - Observes customer service standards. - Demonstrates excellent communication skills. - Understands/applies a team concept. - Adheres to hospital confidentiality statement. - Demonstrates a knowledge and understanding of National Patient Safety Goals. EDUCATION and TRAINING: - Bachelors or AAS degree is a plus. High school graduate a must with at least 2 to 3 years progressive experience in the field. - Advanced degree is a plus/requirement depending on specific service needs and or requirements. Ideally the candidate will have some supervisory experience. - Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise. SPECIAL EQUIPMENT, SKILLS, OR OTHER REQUIREMENTS: - Proficient in the Patient Access Template within EPIC - Complete CPI (Crisis Prevention Intervention) Training - Strong written and oral communication skills. Strong interpersonal skills. Broad based knowledge or related regulatory compliance requirements. - Competent in basic computer skills - Participatory management, team building, motivational, and administrative skills are welcomed but not required. - Critical thinking Mission Statement: We, St Joseph's Health, and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. Vision: To be world-renowned for passionate patient care and outstanding clinical outcomes. Core Values: In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are. WORK ENVIRONMENT AND HAZARDS: Exposure Class I and II, service specific. Limited exposure to blood, body fluids, excretions or secretions (II). Routine or potential exposure to blood, body fluids excretions or secretions (I). PHYSICAL DEMANDS: Sedentary work: standing, walking and sitting for prolonged periods of time. Pay Range: $17.85-25.90 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Were looking for a dedicated Remote Client Support Specialist to provide high-quality service and assist clients through a structured, advisor-led model. In this fully remote role, youll help manage client requests, coordinate schedules, and ensure a smooth and organized experience from start to finish. This position is ideal for someone who enjoys helping others, staying detail-oriented, and communicating clearly while working independently in a professional environment. Key Responsibilities - Assist clients under their assigned advisor, providing guidance and support - Respond to inquiries promptly with accurate, helpful information - Coordinate scheduling, confirmations, and follow-ups to ensure seamless service - Maintain precise client records and document communications - Support process improvements to enhance the overall client experience Qualifications - Strong verbal and written communication skills - Customer service experience or client-facing background preferred but not required - Comfortable working independently in a remote environment - Reliable, professional, and tech-savvy - Detail-oriented with strong organizational skills Why This Role Stands Out - 100% remote flexibility - Structured onboarding and ongoing training - Collaborative, supportive team environment - Opportunity for growth and skill development in client services

Company Overview:Digible is a privately owned and operated digital marketing company founded in 2017 with a mission to bring cutting-edge solutions to the multifamily industry. We offer a full suite of digital services, alongside Fiona, our predictive analytics platform—the first of its kind. At Digible, we take pride in our collaborative, transparent, and authentic culture. Since 2021, we’ve been recognized as a Top Workplace in Colorado and secured the #8 spot in the Best Places to Work Multifamily rankings. From our hiring process to our All Hands meetings and Town Halls, our values are at the core of everything we do. We believe diversity fuels innovation, and we strive to create an inclusive environment where everyone can bring their authentic selves to work. If you're ready to do the best work of your career, we’d love to have you on the team! Digible Core Values: - Authenticity - The commitment to be steadfast and genuine with our actions and communication toward everyone we touch. - Curiosity - The belief that a deep and fundamental curiosity (the "why") in our work is vital to company innovation and evolution. - Focus - The collective will to remain completely devoted and ultimately accountable to our deliverables. - Humility - The recognition and daily practice that "we" is always greater than "I". - Happiness - The decision to prioritize passion and love for what we do above everything else. The Role: Digible, Inc. is looking for a Client Services Manager to join our team! The Client Services Manager is responsible for leading, growing, and developing a high-performing team of client service professionals, driving process innovation and strategy, while ensuring every client receives the best-in-class experience that upholds our Digible standards. You’ll love this job if you: - Thrive on building and leading high-performing teams through mentorship, structure, and accountability - Are data-driven and enjoy managing KPIs that drive performance, efficiency and growth - Excel at problem-solving, navigating complex client dynamics, and maintaining composure under pressure - Embrace process improvement and love designing scalable, efficient strategies that support rapid growth - Can balance client work with bigger-picture thinking to support department and company-wide initiatives - Are a team player and naturally think “we” instead of “I” - Enjoy data analysis and diving into the weeds when needed, while knowing when to zoom out for strategic impact - Are a highly organized individual and pride yourself on keeping track of small details - Lead with curiosity, humility, and authenticity, modeling the values that make Digible unique - Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself What you’ll do: - Lead, coach and develop a team of 6-8 account managers and coordinators focused on delivering high-quality client service - Coach and mentor team members, fostering a culture of collaboration, accountability and continuous improvement - Foster a culture of accountability, collaboration, and professional growth through ongoing feedback, mentorship, and 1:1s - Oversee team operations and manage to key performance metrics - Partner cross-departmentally with internal teams to align account strategies and deliver performance excellence - Lead quarterly department initiatives that advance operational efficiency, client outcomes, or service innovation. - Work selflessly with other departments to provide the best client experiences - Develop and implement scalable workflows and playbooks to enhance efficiency and ensure a consistent client experience across the department. How success will be measured: - Team efficiency & scalability (accts/fte & rev/fte) - Team happiness scores, performance, and collaboration - Client revenue growth & retention rate - Process adoption and operational improvements - Cross-departmental collaboration and goal achievement What you should have: - 4+ years of relevant experience in a customer facing role - 2+ years of digital agency experience - 1+ years of leading high performing teams - Multifamily/Senior Living/Student Housing Experience a strong plus - You should have superb communication skills, the ability to learn quickly, a growth mindset, and a values-driven personality. Physical Requirements - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times This role is open to candidates located within the United States. While this job description outlines the core expectations of the role, it’s not a full list of everything you’ll do at Digible. We believe in leaning in and hitting your key goals, sharing insights, and finding new ways to elevate performance, process, and client success. Pay, perks, and such: - Salary Range: $85,000 - $105,000 - 4-Day Work Week (32 Hour Work Week) - Profit Sharing Bonus - We offer 3 weeks of PTO as well as Sick leave, and Bereavement - We offer 11 paid holidays - 401(k) + Match - 75% employer paid health benefits (Medical, Dental, and Vision) - We offer $75/ month reimbursement for Physical Wellness - We offer $75/ month reimbursement for Mental Wellness - $1000/year travel fund for employees who have been with Digible 3+ years - Dog-Friendly Office - Paid Parental Leave - Monthly Social Events - Weekly Lunches and Snacks for in-office employees HEADS UP! We believe in transparency throughout our hiring process. To help us ensure a great fit, we'll ask you to share a few professional references during the hiring process who can speak to your experience and skills. It’s all part of our commitment to open, honest communication and our core values: Focus, Authenticity, Humility, Curiosity, and Happiness.