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Baylor Scott & White Health

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Baylor Scott & White Health, formerly known as Baylor Health Care System, is a leading Texas-based nonprofit healthcare system. Baylor Scott & White Health was

29 open rolesLatest: May 27, 2026, 12:00 AM UTCCompany Site
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29 Jobs

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Customer Service Specialist 2

Baylor Scott & White Health

Baylor Scott & White Health, formerly known as Baylor Health Care System, is a leading Texas-based nonprofit healthcare system. Baylor Scott & White Health was

Role Description The Customer Service Specialist CBS 2 acts as a business analyst, examining and resolving customer billing issues. This position requires building confidence and care by demonstrating excellence in communication with patients or guarantors. The Customer Service Specialist CBS 2 is a subject matter expert and may interface with insurance companies, facility personnel, and patients to resolve complex inquiries across different service areas. Essential Functions of the Role - Manages large and complex inquiries, liaising between patients, physician offices, clinics, hospitals, and insurance companies to resolve accounts. - Builds sustainable relationships and care with patients through open and interactive communication. - Provides accurate, valid, and complete information by examining all available data in multiple patient accounting systems. Ensures all communications are covered, explained, and documented. - Meets customer service team call handling goals and productivity standards. - De-escalates situations involving dissatisfied patients, offering patient assistance and help. - Guides callers through troubleshooting, navigating the company site, or using the products/services. - Keeps records of patient interactions, processes patient accounts, and files documents. Has confidential conversations to discuss delicate information like PHI and payment details. - Follows communication procedures, guidelines, and policies. - Partners with peers to improve customer service. Key Success Factors - Master skills for Customer Service Specialist CBS 1; performs as a subject matter expert. - Knowledge of specialty billing; provider-based billing, hybrid billing. - Working knowledge of SBO environment and non-SBO environment in Epic. Qualifications - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - 3 Years of Experience Benefits - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 - Note: Benefits may vary based upon position type and/or level.

United States
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Patient Services Specialist III

Baylor Scott & White Health

Baylor Scott & White Health, formerly known as Baylor Health Care System, is a leading Texas-based nonprofit healthcare system. Baylor Scott & White Health was

Administration7 days ago

Title: Patient Services Specialist 3 - Primary Care Location: Bee Cave United States Shared Services Job Type: Full Time Job Id: 26008905 Job Description: Working Conditions: Orientation will be conducted remotely. Training will be conducted onsite. Working Hours: Monday to Friday: 7:00 AM to 4:00 PM About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: - We serve faithfully by doing what's right with a joyful heart. - We never settle by constantly striving for better. - We are in it together by supporting one another and those we serve. - We make an impact by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. Job Summary The Patient Services Specialist 3 offers advanced administrative support in a physician's office, clinic, or other area. This role ensures high-quality, patient-centered care. This senior position handles complex tasks and escalations. It assists the supervisor in training staff and serves as a backup supervisor when needed. Essential Functions of the Role - Assists in the hiring process and serves as a peer interviewer. - Performs all duties associated with patient relations, check-in or check-out, scheduling, insurance verification and answering phones. - Serves as a professional in handling more complex tasks and responding to escalated issues. - Participates in process improvements initiatives. Facilitates or guides team meetings. Attends huddles, tracks metrics and maintains huddle boards. - Mentors and trains staff in processes and procedures. - Provides training on applications, website and other resource access. - Monitors team members' participation to ensure the training provided is being utilized and if any additional training is needed. - Serves as backup to the supervisor when absent, as required. Assists the supervisor in managing schedules, assigning tasks, and following up on work results. - Monitors and arranges for facility and equipment maintenance and repairs, as needed and in conjunction with the Manager or Supervisor. - Performs quality assurance audits. - Orders supplies as requested. Key Success Factors - Excellent listening, interpersonal, and communication skills, both oral and written. Professional, pleasant, and respectful telephone etiquette. Ability to adapt communication style for different audiences. - Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful. - Knowledge of patient registration procedures and documentation. - Knowledge of medical insurance claims procedures and documentation. Needs to have thorough understanding of the Out of Network process. - Skilled in the use of personal computers and related software applications. - Skilled in preparing and maintaining patient records. - Ability to examine unpaid third-party claims and delinquent accounts to establish appropriate follow-up actions to ensure payment. - Ability to mentor and train staff. Belonging Statement We believe that all people should feel welcomed, valued and supported. QUALIFICATIONS - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - 2 Years of Experience

Texas
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Physician Assistant Urgent Care Telemedicine

Baylor Scott & White Health

Baylor Scott & White Health, formerly known as Baylor Health Care System, is a leading Texas-based nonprofit healthcare system. Baylor Scott & White Health was

Role Description The Physician Assistant (PA) Telemedicine is a licensed, certified healthcare provider. They provide direct patient care and have prescriptive authority. They are credentialed, privileged, and billed as an independent provider by Medicare and Medicaid. The Advanced Practice Provider (APP) offers medical care based on the supervising physician's scope of practice. An APP in telemedicine provides outpatient care for various conditions through virtual means. - 100% Virtual Care – Work remotely delivering acute care via video visits and asynchronous eVisits - Flexible Schedule – 0.9 FTE with 12-hour shifts (8 AM – 8 PM), 6 shifts per pay period - Work-Life Balance Options – Weekend-only schedules available + minimal weekend requirement (1 weekend every 4 weeks) - High Earning Potential – Moonlighting opportunities with premium pay for extra shifts - Team-Based Support – Collaborate with LVNs, Community Health Workers, and shared support staff - Efficient Care Model – Focus on single acute visits (approx. 30 patients per shift) plus asynchronous eVisits - Strong Onboarding & Training – Structured onboarding program led by experienced APP leadership - Established Virtual Platform – Baylor Scott & White 24/7 Virtual Urgent Care Clinic - Patient Population – Ages 2+ in an acute care setting - Growth Opportunity – Brand new position within an expanding telemedicine service line Qualifications - EDUCATION - Grad of an Accredited Program - EXPERIENCE - Less than 1 Year of Experience Requirements - Current license to practice as a Physician Assistant in Texas - Basic Life Support (BLS) within 30 days of hire or transfer - Current certification by the National Commission on Certification of Physician Assistant (NCCPA) Benefits - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1

United States
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Physician Compliance Auditor II

Baylor Scott & White Health

Baylor Scott & White Health, formerly known as Baylor Health Care System, is a leading Texas-based nonprofit healthcare system. Baylor Scott & White Health was

Auditor18 days ago

Title: Physician Compliance Auditor II Location Remote, United States Category Shared Services Job Type Full Time Job Id26008035 Job Description: About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: - We serve faithfully by doing what's right with a joyful heart. - We never settle by constantly striving for better. - We are in it together by supporting one another and those we serve. - We make an impact by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. Job Summary - The Physician Compliance Auditor II audits and evaluates compliance activities to ensure documentation meets standards. - Establishes audit scope, uses tools, compiles data, reports findings, and provides recommendations and training. - Audits may include documentation and coding accuracy for outpatient, inpatient, and emergency services using ICD-10, CPT, HCPCS, and other guidelines. - Coding across multiple services lines - E/M services - Surgical procedures - Diagnostic procedures - Multiple Specialities including: Cardiology, Orthopedics, Family Medicine, Internal Medicine Work Model & Salary 100% Remote The pay range for this position is $26.66 (entry-level qualifications) - $40.00 (highly experienced). The specific rate will depend upon the successful candidate's specific qualifications and prior experience. Essential Functions of the Role - Performs chart audits and formulates recommendations based upon the audit findings and communicates them to the appropriate personnel. - Implements coding reviews and creates work plans based on them. Ensures compliance issues and risks are identified and addressed. - Develops curriculum for educating providers and staff on medical record documentation guidelines. Educates on diagnostic and procedural coding conventions and methodologies. - Acts as a coding compliance and documentation resource and consultant for all providers, company administrators, and clinical staff. - Assists in developing policies and procedures on coding compliance for clinics and the compliance department. - Prepares and submits compliance reports to the compliance committee. - Cross-trains other Physician Compliance Auditors in their area(s) of expertise to provide more depth and flexibility to the department. Key Success Factors - Advanced knowledge of CPT, ICD-10, and HCPCS. - CHC, AHFI, or CFE certification preferred. - Maintains working knowledge of Federal, State, private payer, and other applicable legal and regulatory requirements for the compliance department. - Ability to research complex topics regarding compliance and coding efficiently and accurately. - Able to explain compliance concerns and resolutions clearly and concisely. Comfortable discussing them with all organization members. - Proficient in Word, Excel, and PowerPoint. - Four years auditing experience. Belonging Statement We believe that all people should feel welcomed, valued and supported. QUALIFICATIONS - EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification - EXPERIENCE - 4 Years of Experience - Auditing experience for Pro-Fee (providers) services with a focus on CPT as well as ICD-10-CM - Coding experience across multiple service lines - E/M services - Surgical procedures - Diagnostic procedures - Multiple Specialities including: Cardiology, Orthopedics, Family Medicine, Internal Medicine - CERTIFICATION/LICENSE/REGISTRATION - Active coding certification: CPC (Verified through AAPC) or CCS-P (Verified through AHIMA) required - Auditing experience for Pro-Fee (providers) services with a focus on CPT as well as ICD-10-CM Cert Coding Spec Physician Bas (CCS-P), Cert Professional Coder (CPC), Cert Prof Coder Physician (CPC-P): Must have one of the following: Cert Coding Spec Physician based (CCS-P), Cert Professional Coder (CPC), or Cert Prof Coder Physician (CPC-P).

Worldwide
$27 - $40 / hour
Baylor Scott & White Health logo

Physician Contracting Specialist 1

Baylor Scott & White Health

Baylor Scott & White Health, formerly known as Baylor Health Care System, is a leading Texas-based nonprofit healthcare system. Baylor Scott & White Health was

Role Description The Physician Contracting Specialist helps the Director of Physician Contracting Services with the Baylor Scott & White Health Physician Contracting Process. Participates in planning, coordination, and monitoring of Physician Contracting as required by the Director. Essential Functions of the Role - Participates in a coordinated System-wide Physician Contracting Process. - Assists the Director and works with the Baylor Scott & White Health Office of Tax Management and the BSWH Legal Department. - Helps carry out the requirements of the BSWH Board of Trustees Physician Contracting Review and Approval Process, including: - Collecting all necessary documentation, such as conflict of interest and business/community benefit goals. - Aiming to help contract terms and assist in completing the Summary Report Form/Physician Arrangement Request Form for each physician contract. - Obtaining the necessary approvals required for each physician contract. - Participates in the BSWH Physician Contracting Committee meeting preparation. - Works with the Director and Vice President on the Physician Contracting Process. - Responsible for renewing and tracking PRN physician employment agreements, including sending renewal inquiries to administrators about the agreement renewal. - Facilitates electronic signature of all contracts and approval documents, following up on any document not signed promptly. - Maintains the contract storage of physician contracts, including: - Loading new contracts and amendments promptly. - Setting up timesheets and completing or updating custom fields. - Responsible for running reports out of the contract storage software as needed. - Drafts amendments and agreements as requested by the Director/Vice President. - Maintains contract folders for operations team and updates as needed. - Assists the Director as assigned to provide help to Physician Contracting Services. Key Success Factors - Knowledge of laws, rules, and regulations regarding provider contracting. - Must be able to communicate professionally, both verbally and in writing. - Ability to prioritize work based on the needs of the department to meet deadlines and goals. - General computer skills, including but not limited to: Microsoft Office, Meditract, DocuSign, and Adobe. Qualifications - EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification - EXPERIENCE - 2 Years of Experience - Preferences: prior remote work experience, experience with contracts Benefits - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 - Note: Benefits may vary based upon position type and/or level. SALARY The pay range for this position is $24.92 (entry-level qualifications) - $37.37 (highly experienced). The specific rate will depend upon the successful candidate’s specific qualifications and prior experience. Belonging Statement We believe that all people should feel welcomed, valued and supported.

United States
$25 - $37 / hour
Job Closed
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Capacity Management - Epic Analyst 2

Baylor Scott & White Health

Baylor Scott & White Health, formerly known as Baylor Health Care System, is a leading Texas-based nonprofit healthcare system. Baylor Scott & White Health was

Analyst25 days ago

Role Description Primary responsibility is to configure and provide functional and technical help for specific applications to business and clinical users. Part of the responsibility is to partner with end users to interpret the workflow and its interdependencies. Make corrective adjustments or enhancements as needed. This role is the central point of communication for various users and coordinates all activities for the Patient Access organization. Assist with testing, recommend corrective actions, and resolve problems within the software application. The pay range for this position is $34.58/hour (entry level qualifications) - $53.60/hour (highly experienced). The specific rate will depend upon the successful candidate's specific qualifications and prior experience. Essential Functions of the Role - Analyze and document workflows, data collection processes, end-user reporting needs, and technical issues, incorporating both vendor requirements and internal stakeholder considerations. - Implement system updates and changes, and clearly communicate impacts to super users and end users. - Participate in leadership huddles and support the operationalization of strategic decisions and outcomes. - Identify opportunities to refine template standards, reduce complexity, and improve long-term sustainability of specialty access models. - Serve as a functional and technical Subject Matter Expert on the Epic application and Baylor Scott and White workflows. Apply good knowledge of the technology and enterprise processes. Collaborate closely with all teams to drive a holistic patient perspective. - Create, modify and track system build timely and effectively. - Participate in the quality assurance process for the team to ensure that the team is meeting not only turnaround time SLA’s but also maintaining a high level of accuracy on all updates. - Provide Application Support, implement system updates and changes, and communicate those changes to super users and end users. - Engage, manage, communicate and earn the care and respect of all stakeholders. - Developing a strong collaborative relationship with stakeholders from related teams and clinical leadership is imperative for this role. - Train and mentor Application Analysts. - Solve problems by studying business issues/requirements, examining both data and workflows and synthesizing key messages. Key Success Factors - Interpret end user workflows. Know the inputs and outputs from both end user and patient perspectives. - Ability and experience expertise end user workflow and owning the technical components of that workflow. - Proficient with word processing, spreadsheets, workflow tools, and email software applications in an intermediate capacity. - Demonstrates customer-oriented service excellence values. - Self-motivated with ability to identify and resolve issues, and advance personal knowledge. - Ability to execute complex tasks through organization and detail-oriented approach. - Demonstrates excellent relational communication skills among facility customers and team members. - A motivated, quick learner of software and information technology. - Proficient in accurate, thorough, and complete documentation. - Strong Epic application knowledge to build, test, help, and train. - Experience in Hospital Business or Clinic environment preferred. Qualifications - EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification - EXPERIENCE - 2 Years of Experience - CERTIFICATION/LICENSE/REGISTRATION - Epic Certification (EPICCERT): Must have EPICACRD or EPICCERT. Benefits - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 - Note: Benefits may vary based upon position type and/or level.

United States
$35 - $54 / hour
Job Closed
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Collector 1

Baylor Scott & White Health

Baylor Scott & White Health, formerly known as Baylor Health Care System, is a leading Texas-based nonprofit healthcare system. Baylor Scott & White Health was

Bilingual31 days ago

Role Description The Collector, under general supervision and following procedures, performs collection activities for assigned accounts. Responsibilities include: - Performing collection activities for assigned accounts. - Contacting patients, insurance companies, attorneys, employers, and physicians to resolve payment issues or arrange payment plans. - Checking claim status, obtaining insurance information, checking interim billings, and counseling patients on financial arrangements via phone or mail. - Maintaining collection files on the accounts receivable system and entering detailed records for collection follow-up. - Processing accounts for write-off and conducting thorough research to determine qualification. - Presenting complete documentation to the Billing and Collections Manager for approval. - Counseling patients regarding accounts and responding to patient inquiries. - Communicating with collection affiliates and providing information to the Credit Bureau to solve payment difficulties. - Receiving, reviewing, and responding to correspondence related to accounts and taking necessary action. Qualifications - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - 1 Year of Experience Benefits - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Company Description Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. - We serve faithfully by doing what's right with a joyful heart. - We never settle by constantly striving for better. - We are in it together by supporting one another and those we serve. - We make an impact by taking initiative and delivering exceptional experience.

United States
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Coding Supervisor

Baylor Scott & White Health

Baylor Scott & White Health, formerly known as Baylor Health Care System, is a leading Texas-based nonprofit healthcare system. Baylor Scott & White Health was

Role Description The Coding Supervisor oversees one or more service lines of Health Information Management (HIM) coding. The Supervisor has in-depth knowledge and can interpret health record documentation to identify procedures and services for accurate code assignment. The Coding Supervisor uses the International Classification of Disease (ICD-10CM, ICD-10-PCS), Healthcare Common Procedure Coding System (HCPCS), including Physicians Current Procedural Terminology (CPT) coding systems, and other coding references to ensure accurate coding. Essential Functions of the Role - Plans, organizes, develops and manages a staff of coders. - Ensures accuracy and consistency of coded data for various records, including: - Professional fee surgical procedures - Day surgery - Emergency department - Outpatient visits - Observation - Inpatient records - Reviews records to validate diagnoses, procedures, modifiers, APC assignment, and/or DRG. - Identifies high-risk areas in coding and documentation practices. - May conduct focused quality reviews on HIM coding staff, apart from those by the BSWH HIM Audit team. - All coding must use official guidelines from: - AHA Coding Clinic - AMA CPT Assistant - AHA Coding Clinic for HCPCS - CMS publications - Provides training to coding staff and cross-trains staff as needed. - Ensures all staff record productivity daily as assigned. - Monitors staff member quality and production scores, managing or coaching them for improvement. - Takes performance improvement steps per policy when needed. - Monitors daily unbilled reports and work queues for outstanding accounts. - Adjusts staff assignments as needed and manages workload to meet daily un-coded accounts receivable. - Is a resource for resolving billing edits using the National Correct Coding Initiative and Local and National Coverage Determinations. - Facilitates billing issues with Physician Fee Schedules (PFS) and informs PFS when charges need to be moved on patient accounts. - Attends coding and reimbursement trainings and ensures staff attend when assigned. - Maintains knowledge of rules, regulations, policies, laws, and guidelines affecting coding. - Stays updated on new technology in coding and abstracting. - Serves as a resource to coding staff and other departments to answer coding and documentation related questions. - Maintains a positive relationship with physicians, nurses, clinic managers, and other contacts. Key Success Factors - Knowledge of applicable rules, regulations, policies, laws and guidelines that impact the coding area. - Knowledge of transaction code sets, HIPAA requirements and other issues impacting the coding and abstracting function. - Demonstrated expertise of the use of computer applications, group software and Correct Coding Initiatives (CCI) edits. - Proven knowledge of ICD-10 diagnosis and procedural coding and Current Procedural Terminology (CPT) procedural coding. - Ability to interpret health record documentation to identify procedures and services for accurate code assignment. - Ability to manage and perform in a team environment. - Seeks a win-win situation and builds relationships. - Outstanding communication skills to keep others well informed and encourages open dialogue. - Flexibility and adaptability while balancing requirements and regulatory and accreditation guidelines that are non-negotiables. Qualifications - EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification - EXPERIENCE - 3 Years of Experience - CERTIFICATION/LICENSE/REGISTRATION - This position requires one of the following: - Cert Coding Specialist (CCS) - Cert Coding Spec Physician Bas (CCS-P) - Cert Professional Coder (CPC) - Reg Health Info Administrator (RHIA) - Reg Health Info Technician (RHIT) Benefits - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 - Note: Benefits may vary based upon position type and/or level.

United States
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Lifecycle Marketing Manager

Baylor Scott & White Health

Baylor Scott & White Health, formerly known as Baylor Health Care System, is a leading Texas-based nonprofit healthcare system. Baylor Scott & White Health was

Marketing32 days ago

Title: Lifecycle Marketing Manager (Hybrid) Location: Dallas United States Job Type: Full Time Job Id: 26006495 Job Description: The Lifecycle Marketing Manager is responsible for owning lifecycle strategy, journey design, and optimization across key customer lifecycle stages. This role ensures consistent, measurable, and compliant journey execution while partnering closely with Marketing Analytics and Digital Marketing channel owners to activate and continuously improve journeys across channels. Essential Functions of the Role - Own lifecycle strategy and journey design across onboarding, activation, retention, reactivation, loyalty, and trigger-based journeys. - Translate business goals into journey plans, defining lifecycle stage, audience intent, triggers, messaging framework, channel mix, and success metrics. - Establish and maintain journey standards including entrance and exit criteria, suppression logic, sequencing rules, and reuse frameworks. - Provide strategic lifecycle and targeting guidance early in planning to internal stakeholders and service line partners. - Partner with CRM (Microsoft Dynamics) and CDP (Snowflake) teams to define data, instrumentation, and implementation requirements for lifecycle programs. - Collaborate with Marketing Analytics to define measurement frameworks, interpret performance, and prioritize optimization opportunities. - Partner closely with Digital Marketing and channel owners (email, web, app, paid, etc.) to optimize lifecycle journeys using structured experimentation, including A/B and multivariate testing. - Collaborate on test design and prioritization, defining hypotheses related to journey sequencing, triggers, cadence, content, and audience logic-while channel teams execute tests within their platforms and channels. - Use journey level insights to inform where testing should occur, while relying on channel owners' expertise to determine how tests are implemented and scaled within each channel. - Ensure governance, QA, accessibility, consent, and privacy standards are embedded into lifecycle workflows. Key Success Factors - Lifecycle marketing operates as a repeatable system rather than one-off campaigns. - Clear governance enables personalization at scale with reduced rework and stronger execution quality. - Journeys demonstrate continuous performance improvement through disciplined testing and optimization. - Strong cross-functional partnerships result in journeys that are measurable, well-instrumented, and effectively activated. - Stakeholders view this role as a strategic partner of lifecycle planning, not solely an execution resource. QUALIFICATIONS - EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification - EXPERIENCE - 7 Years of Experience - Hybrid expectation- on-site as needed Preferred Qualifications - Experience in healthcare or another regulated industry. - Strong understanding of audience segmentation, behavioral triggers, and journey orchestration. - Proven experimentation mindset with the ability to test, learn, and iterate at scale. - Strong program management and cross-functional leadership skills. - Executive-ready communication skills with experience presenting insights and recommendations to senior leaders. - Demonstrated experience designing and managing automated, multi-stage customer journeys. - Experience partnering with analytics, CRM, and marketing technology teams. - Hands-on experience with a marketing automation/customer engagement platform, Braze preferred, or comparable solution. - Familiarity with SQL.

Texas
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Health & Welfare Benefits Specialist 1

Baylor Scott & White Health

Baylor Scott & White Health, formerly known as Baylor Health Care System, is a leading Texas-based nonprofit healthcare system. Baylor Scott & White Health was

Title: Health & Welfare Benefits Specialist 1 , Total Rewards- Dallas Location: Dallas United States Job Description: Health & Welfare Benefits Specialist, Total Rewards We are seeking a detail-oriented, data-driven Health & Welfare Benefits Specialist to help optimize and support our health and welfare programs for thousands of employees. In this role, you will combine benefits expertise, analytical skills, and operational discipline to ensure our plans are administered accurately, remain compliant, and continuously improve. You will play a key role in enhancing the employee experience while supporting core benefits initiatives across the organization. This is a Hybrid position in Dallas, not a remote role. What You'll Do - Support day-to-day administration of medical, dental, vision, life, supplemental, and wellness programs. - Contribute to annual open enrollment, plan renewals, and employee communications to deliver a seamless and consistent experience. - Analyze benefits data and develop dashboards and reports for HR, Finance, and leadership. - Track vendor performance, service metrics, and contractual obligations to drive accountability and improved outcomes. - Ensure ongoing compliance with ERISA, HIPAA, ACA, COBRA, and applicable federal and state regulations. - Assist with audits, regulatory filings, and updates to plan documents, SPDs, plan amendments, and summary materials. - Maintain and enhance internal processes, standard operating procedures, and benefits documentation. - Identify opportunities to streamline workflows, strengthen data accuracy, and improve overall employee satisfaction. - Respond to employee benefit inquiries with professionalism, empathy, and a solutions-focused approach. - Partner closely with HRIS, Payroll, and external vendors to ensure clean data, accurate integrations, and operational excellence. - Support cross-functional projects and continuous improvement initiatives across the health and welfare benefits function. What You Bring - Bachelor's degree in Human Resources, Business, Finance, or a related field. - 2-4 years of progressive experience in employee benefits, HR operations, or Total Rewards. - Strong understanding of health and welfare benefit plans and related regulatory requirements. - Advanced Excel skills and experience working with HRIS and benefits administration systems. - Strong analytical and problem-solving skills with a high degree of accuracy and attention to detail. - Excellent communication, organizational, and collaboration skills. - A proactive mindset with a commitment to improving processes, controls, and the employee experience. About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: - We serve faithfully by doing what's right with a joyful heart. - We never settle by constantly striving for better. - We are in it together by supporting one another and those we serve. - We make an impact by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. Belonging Statement We believe that all people should feel welcomed, valued and supported. Qualifications - External QUALIFICATIONS - EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification - EXPERIENCE - 3 Years of Experience QUALIFICATIONS - EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification - EXPERIENCE - 3 Years of Experience

Texas

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