Baylor Scott & White Health

Title: Nurse Practitioner Telemedicine Headache Location: United States Job Description: Position Highlights - Primarily Remote - Work from home with approximately two weeks of initial training in Temple, TX and occasional in-person educational meetings throughout the year (travel reimbursement provided). - Monday-Friday Schedule - Enjoy a predictable 8:00 AM-5:00 PM schedule with no weekends - Supportive Team Environment - Join a close-knit telemedicine team with dedicated LVN and Community Health Worker support. - Comprehensive Onboarding - Two-week orientation with shadowing, ongoing mentorship, and regular check-ins from experienced APPs and physician leadership. - Specialty Practice - Manage new, follow-up, and established headache patients while developing expertise in a growing subspecialty. - Manageable Patient Volume - Average of 15 patients per day, allowing time for quality patient care and in-basket management. - Growing Service Line - Be part of Baylor Scott & White''s expanding telemedicine program with strong organizational support. - Ideal Background - Five years of APP experience is preferred. Headache medicine experience is preferred, with candidates from Neurology, Family Medicine, Primary Care, or Urgent Care encouraged to apply. About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: - We serve faithfully by doing what''s right with a joyful heart. - We never settle by constantly striving for better. - We are in it together by supporting one another and those we serve. - We make an impact by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. Job Summary The Nurse Practitioner (NP) Telemedicine is a licensed, certified healthcare provider. They provide direct patient care and have prescriptive authority. They are credentialed, privileged, and billed as an autonomous provider, recognized by Medicare and Medicaid. The Advanced Practice Provider (APP) offers medical care based on the supervising physician''s scope of practice. An APP in telemedicine provides outpatient care for various conditions through virtual means. Essential Functions of the Role - Assesses the physical and mental condition of patients by performing and obtaining comprehensive or problem-focused physical examinations and medical histories. - Orders, collects, interprets, and evaluates laboratory and other diagnostic tests to assess patient problems and health care needs. - Prescribes or recommends medical drug therapies or other treatments. Performs procedures following approved policies, focusing on efficacy, safety, and cost. Recommends interventions to change behavior linked to health risks. - Formulates and implements comprehensive patient treatment plans based on assessments. Uses evidence-based medicine, standards of care, and guidelines. Partners with physicians and team members when appropriate. Evaluates patient''s response to health care and effectiveness of care. - Counsel''s patients and families about medical processes, illness management, medication, nutrition, and health promotion. Counsel''s patients about drug regimens and possible side effects or interactions with food supplements, over-the-counter medications, and herbal remedies. - Maintains appropriate records detailing the patient''s treatment plans and outcomes. Provides consultation services for conditions related to the Provider''s specialty and training. - Performs invasive procedures specific to scope of practice and provider''s level of proficiency as delegated by supervising Physician. - May be required to perform patient care duties beyond regular schedule based on coverage needs of the department. Key Success Factors - Know the information and techniques to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment options, drug properties and interactions, and preventive health-care measures. - Knowledge of values, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions. - Verbal and written communication skills. - Interpersonal skills. - Critical thinking and complex problem-solving skills. - Skill in the use of computers and related software applications. - Ability to develop and implement comprehensive outcomes-based patient treatment plans. - Ability to counsel patients concerning medical and psychological/psychiatric conditions, treatment plans, and behavior modification. - Ability to interpret and evaluate laboratory and diagnostic tests. Current license to practice as a Nurse Practitioner in Texas. - Basic Life Support (BLS) within 30 days of hire or transfer. - National Nurse Practitioner certification in area of specialty for intended patient population. Belonging Statement We believe that all people should feel welcomed, valued and supported. QUALIFICATIONS - EDUCATION - Graduate of an Accredited Program - EXPERIENCE - Less than 1 Year of Experience

Role Description The Internal Sales Specialist obtains new enrollments and facilitates community outreach in the assigned service area. Essential Functions of the Role - Coordinates and conducts sales activities for Individual and Medicare Advantage plans. - Enrolls prospective members to increase health plan enrollment. - Helps achieve new enrollment goals. - Performs inbound and outbound sales activities in person or by phone in a compliant way. - Participates in community activities, health fairs, chamber activities, etc. to promote the health plan and health system. - Sets up and maintains an accurate database of prospects and documentation to track and report on prospect status. - Performs limited research for examination of trends in market, sales activities and plan design. Qualifications - EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification - EXPERIENCE - 3 Years of Experience - CERTIFICATION/LICENSE/REGISTRATION - Hmo/Group 1 Texas License (HMO): HMO/Group 1 Texas License required Requirements - Experience in sales of HMO or PPO personal health insurance, Medicare Advantage insurance, group health insurance, marketing, public relations, or related sales fields. - Public speaking, good communication skills, selling abilities. - Ability to know the customer’s point of view and take ownership of creating a solution to their issues. - Skill in the use of computers and related software. - Fulfills continuing education to improve skills and increase effectiveness. - Takes responsibility to complete professional improvement courses and provide the company with necessary documentation. - Participates in ongoing training to improve sales and service skills. Benefits - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 - Note: Benefits may vary based upon position type and/or level.

Role Description Baylor Scott & White Health is expanding our virtual behavioral health services and is seeking our first Psychiatric Physician Assistant (PA) to help shape and deliver high-quality psychiatric care within an innovative, digitally enabled care model. This is a foundational opportunity for an experienced PA who is passionate about virtual care, clinical innovation, and collaborative, physician-led practice. In addition to providing direct patient care, this clinician will play a key role in establishing best practices for virtual visits, digital interventions, and PA integration within our Mental Health Product care model. You will collaborate closely with psychiatrists, therapists, care navigators, and clinical leadership—and serve as a clinical voice in the development of digital tools that support patient outcomes. Key Responsibilities - Conduct psychiatric evaluations, medication management, and follow-up care via virtual visits under physician collaboration. - Collaborate with psychiatrists, therapists, care navigators, and interdisciplinary team members to ensure coordinated, patient-centered care. - Help establish clinical workflows and best practices for PAs within a hybrid care model incorporating digital interventions and measurement-based care. - Participate in case reviews, clinical rounds, and quality improvement initiatives. - Support the development and refinement of protocols for digital tools such as mood tracking, sleep tracking, journaling, interactive worksheets, and medication adherence. - Provide clinical input on digital product development to ensure tools align with patient needs and enhance care delivery. - Serve as a clinical leader in shaping how PAs contribute to the evolving Mental Health Product care model. - Mentor future PA hires and contribute to onboarding and workforce development strategies. - Partner with the Medical Director and Clinical Director to refine value-based care models and outcome metrics. - Act as a team lead and collaborative partner across clinical and product teams. Qualifications - Graduate of an accredited Physician Assistant program. - Active Physician Assistant license with eligibility to practice in psychiatry/behavioral health. - 3+ years of mental health experience strongly preferred, ideally in outpatient psychiatry, telehealth, or integrated care settings. - Experience working under physician supervision/collaboration in psychiatric care. - Comfort with technology-enabled care, including EMRs, digital health applications, and remote monitoring tools. - Strong communication skills, clinical judgment, and a collaborative mindset. - Interest in clinical innovation, protocol development, and scaling virtual care models. Benefits - Immediate eligibility for health and welfare benefits. - 401(k) savings plan with dollar-for-dollar match up to 5%. - Tuition Reimbursement. - PTO accrual beginning Day 1.

Role Description The Manager of Advanced Analytics I leads a team offering advanced analytics and reporting services to stakeholders. This role involves planning, organizing, and managing analytics efforts to gain valuable insights from data. These insights help improve service utilization and organizational quality. The manager also develops and manages standards, policies, and processes set by the analytics department to ensure consistent, quality reporting to meet clinical and business needs. Essential Functions of the Role - Serves as a credible advisor to EDA managers and client stakeholders. - Helps advance, implement, and achieve analytic department targets and desired outcomes. - Provides practical and relevant ideas and insights. - Manages and trains a team of analytics staff. - Accountable for ensuring staff appropriately defines, documents, develops, and delivers their work in a timely manner. - Troubleshoots issues and reports on trends that warrant attention. - Manages and documents domain portfolios with analytic leadership and service line owner, meeting standards and expectations provided by analytic leadership. - Accountable for organization, prioritization, and management of healthcare domain deliverables utilizing agile methodologies. - Accountable for developing and executing project plans that are large in scale on time, within scope, and on budget. - Drives processes and testing toward self-service utilization of analytic products. - Combines with business, technology, and healthcare team members to ensure analytic requirements are clearly defined, communicated, and included in planning. - Works as the primary liaison with vendors to drive activity, deliver updates, and manage the product lifecycles and upgrades. - Provides progress reports to management and manages domain roadmap. - Accountable for managing work and projects for self and others, demonstrating management abilities to maintain momentum and move work forward. - Produces top-quality work in a fast-paced environment, meeting deadlines and expectations. - Effectively negotiates deadlines when necessary and communicates changes to manage expectations. - Develops and maintains subject matter expertise in project management, data governance, data analytics, or analytic development within a healthcare environment. - Performs other position appropriate duties as required in a competent, professional, and courteous manner. Qualifications - EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification - EXPERIENCE - 5 Years of Experience Key Success Factors - Experience in a healthcare organization presenting to all levels of management preferred. - Exceptional communication, strategic thinking, systematic and problem-solving skills are required. - Experience in project management. - Experience in Agile methodologies. - MS Office Suite Proficient Experience in Word, Excel, PowerPoint, Visio, and Outlook. - Demonstrated strengths working in a dynamic, ambiguous, and everchanging work environment. - Excellent verbal and written communication skills. Benefits - Immediate eligibility for health and welfare benefits. - 401(k) savings plan with dollar-for-dollar match up to 5%. - Tuition Reimbursement. - PTO accrual beginning Day 1. - Note: Benefits may vary based upon position type and/or level. Salary The pay range for this position is $54.88/hour ($114,150/year) for those with entry-level qualifications up to $85.07/hour ($176,945) for those highly experienced. The specific rate will depend upon the successful candidate's specific qualifications and prior experience.

Title: Clinical Dietitian 2 REMOTE Location: Remote, United States Category Patient & Clinical Support Job Type Full Time Day Job Job Id26010403 Job Description: REMOTE Clinical Dietitian II Vasicek Cancer Center Temple, TX About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: - We serve faithfully by doing what''s right with a joyful heart. - We never settle by constantly striving for better. - We are in it together by supporting one another and those we serve. - We make an impact by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. Job Summary The Clinical Dietitian II provides nutrition therapy and education to patients, families, and the community. Performs nutritional assessments of patients and develops care plans. Develops and conducts educational and in-service training programs. Participates in multidisciplinary patient rounds and case conferences. Essential Functions of the Role - Conducts patient nutrition assessments for low and high acuity patients. This includes both inpatient and outpatient care. Utilizes assessment techniques considering age-specific needs and cultural, religious, and ethnic concerns. - Provide timely documentation summarizing the nutrition care plan in the patient''s medical record. Include nutrition assessment, diagnosis, plan, implementation, and progress toward goals. - Assesses educational needs and identifies barriers to learning. Provides nutrition counseling for individuals and groups, considering necessary teaching method adaptations. Educates both low and high acuity patients within practice scope. Facilitates education to ensure compliance with food safety, sanitation, and workplace safety standards in the Food and Nutrition Department, if applicable. - Evaluates achievement of learning targets by the patient and family. Provides follow-up based on the patient''s treatment goals. Refers patient for outpatient counseling, community, or home health services, as appropriate. Conducts ongoing evaluations for a correct nutritional diagnosis of the patient''s problems and progress. Maintains safety and professional standards. - Interacts with medical and food staff to ensure medical nutrition therapy conformance. Interacts effectively with teams to provide integrated patient care compatible with medical and nutritional goals. - Runs team conferences and provides food and nutrition-related in-services to other medical staff as required. - Assists in developing nutritional care and research protocols. Participates in quality assurance by helping develop patient care criteria and examining actual care delivered. - Participates in organizing and executing health fairs and other related community events. - Assists in the development, research, and revision of facility policies. Key Success Factors - Accountable for the proper use of patient protected health information. - Ability to deal with complex situations and resolve patient and customer service concerns. - Ability to give clear, concise, and complete education and instructions. - Works well in a patient-centered environment as an integral team player. - Ability to adjust communication style for different audiences. Caring listener, sensitive, upbeat, optimistic, articulate, gracious, and tactful. Ability to calm upset patients with a composed and professional demeanor. - Licensed Registered Dietitian preferred. Belonging Statement We believe that all people should feel welcomed, valued and supported. QUALIFICATIONS - EDUCATION - Bachelor''s - EXPERIENCE - 2 Years of Experience CERTIFICATION/LICENSE/REGISTRATION - Registered Dietitians (RD)

Title: Coding Coordinator Location: Remote, United States Work Arrangement: 100% Remote Employment Type: Full-time (Day Shift) Job Description: About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: - We serve faithfully by doing what''s right with a joyful heart. - We never settle by constantly striving for better. - We are in it together by supporting one another and those we serve. - We make an impact by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. Job Summary The Coding Coordinator monitors operations, functions, workflow, and services by third-party suppliers for HIM Coding. The Coding Coordinator works with the Coding Manager and physicians to ensure timely, complete documentation. Third-party suppliers must complete assignments per the Master Services Agreement and related Statements of Work. Work Model & Salary 100% Remote The pay range for this position is $32.02 (entry-level qualifications) - $49.62 (more experienced) The specific rate will depend upon the successful candidate's specific qualifications and prior coding and leadership experience. Essential Functions of the Role - Acts as a service area liaison between Baylor Scott and White Healthcare, providers, and third-party suppliers. Eliminates roadblocks, resolves issues, achieves optimization, improves processes, and develops cost-saving measures. - Use key performance metrics to track services for areas of responsibility. Monitor supplier compliance with Key Performance Indicators (KPIs) and Critical Performance Indicators (CPIs). - Effectively communicates findings of potential issues to Manager or Director. - Assists in the development of policies, procedures, and standard processes for areas of responsibility. - Educates physicians, clinicians, and others on coding, guidelines, and documentation improvement. Works with physicians to ensure accurate and complete documentation. - Assists in the development of materials utilized in educational activities. - Reviews and stays abreast of new regulations and coding guidelines. - May perform routine coding quality reviews on coders and/or auditors including third-party suppliers as needed. - Maintains and protects the confidentiality of patient protected health information, serving as a role model by demonstrating effective customer relations. Key Success Factors - Expertise in ICD-10 diagnosis and CPT procedural coding. - Critical thinking skills to review documentation and apply coding and documentation guidelines. - Outstanding communication skills to keep others well informed and encourage open dialogue. - Ability to perform in a team environment. Seeks the win-win situation and builds relationships. Belonging Statement We believe that all people should feel welcomed, valued and supported. QUALIFICATIONS - EDUCATION - Associate''s or 2 years of work experience above the minimum qualification - EXPERIENCE - 4 Years of Experience - CERTIFICATION/LICENSE/REGISTRATION - - Cert Coding Specialist (CCS) - Cert Coding Spec Physician Bas (CCS-P) - Cert Inpatient Coder (CIC) - Cert Interv Radiology CV Coder (CIRCC) - Cert Outpatient Coder (COC) - Cert Professional Coder (CPC) - Reg Health Info Administrator (RHIA) - Reg Health Information Technic (RHIT)

Title: Patient Services Specialist | Nurse Triage Call Center (Evening Shift) Location: Temple, Texas, United States Category Shared Services Job Type Full Time Evening Job Job Id26006335 Job Description: The Patient Services Specialist (PSS) will join the PAN department as part of the Nurse Triage Call Center team. In this role, the PSS will be responsible for answering incoming calls and assisting patients with their questions and concerns in a professional and supportive manner. This is a remote position; however, required training will be conducted onsite. Training Details: Training is expected to last approximately 4–7 weeks, depending on the employee’s progress. Training will be scheduled ideally 5 days per week, with flexible days and hours to support learning and onboarding needs. Working Hours: Full-time role (40 hours per week) Evening shift: 3:00 PM – 11:00 PM Scheduled any 5 days per week About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: - We serve faithfully by doing what's right with a joyful heart. - We never settle by constantly striving for better. - We are in it together by supporting one another and those we serve. - We make an impact by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. Job Summary The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones. Essential Functions of the Role - Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments. - Assists with patient registration by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas. - Accepts payments for physician/clinic services according to established guidelines. - Posts payments and enters charges into computer utilizing appropriate codes. - Generates daily payment reports and verifies cash drawer against report. - Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. - May be required to discuss financial arrangements with patients. - Receives and directs phone calls. Assists patients and other visitors. - Responds to routine inquiries concerning practice services, hours of operation, etc. - Ensures any patient complaints are handled appropriately. - Assists with medical records duties as requested. Key Success Factors - Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette. - Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful. - Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries. - Ability to calm upset patients in a composed and professional demeanor. - Excellent data entry, numeric, typing and computer navigational skills, with attention to details. - Comfortable working in a fast paced, constantly changing and stressful environment. Belonging Statement We believe that all people should feel welcomed, valued and supported. QUALIFICATIONS - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - Less than 1 Year of Experience

Role Description The Digital & Marketing Analytics team provides advanced analytics products/dashboards and reporting services to stakeholders in the Digital and Marketing teams. As a member of the Customer Analytics team, you will play a significant role in elevating how individuals experience our digital assets and marketing initiatives. Your responsibilities will include: - Gathering and documenting data requirements from customers. - Analyzing and translating requirements into technical specifications, processes, and workflows. - Serving in a lead consultant role for all customer contact and resource management. - Designing and developing solutions using a variety of toolsets based on business requirements and source systems. - Extracting, transforming, and loading data into databases as required. - Producing and developing complex relevant, standard, or custom information (reports, dashboards, interactive reporting, charts, graphs, and tables) from various data sources. - Distributing and disseminating analytical deliverables to applicable agencies, researchers, management, and other customers. - Leading validation of output and metrics to ensure data quality, reliability, and integrity. - Documenting project/work assignments, including all needed technical documentation. - Interpreting complex data and associated deliverables in plain business language for executive & clinical staff. - Developing statistical, economic, and financial analysis from data to evaluate performance and drive relevant business or clinical initiatives. - Providing training and mentoring to junior colleagues. Qualifications - Advanced data manipulation, troubleshooting, and analytical skills. - Advanced development skills in the use of enterprise analytical and BI tools, such as Cognos, Tableau, QuickView, Excel PowerPivot, or SSRS. - Advanced skill in the use of programming languages such as SAS, SQL, R, or STATA. - Verbal and written communication skills. - Ability to design, develop, and implement systems necessary to collect, maintain, and analyze data. - Ability to gather and analyze data, statistical data, and develop reports. - Ability to work independently and lead cross-functional teams with minimal supervision. - Knowledge of ETL & Data Warehousing. - Ability to work with complex data of varying levels of quality and validity. - Ability to develop data analytics and BI applications in a clear and understandable manner meeting user requirements. - Ability to learn new processes and find opportunities to gain efficiencies in the current environment. Requirements - Proficiency with SQL, Snowflake, PowerBI. - Experience with web analytics tools. - Prior experience in a regulated industry (finance, healthcare, etc.). - Web or mobile app development. - Experience with Microsoft Dynamics and Amplitude. - Operating in an Agile environment. - Familiarity with AI tools, such as GitHub Copilot and Snowflake Cortex. - Desire to create Agents and skills within the Agentic framework. Minimum Qualifications - Bachelor's degree (preferably in Statistics, Operations Research, Physics, Computer Science, Economics, Business, Clinical) or 4 years of work experience above the minimum qualification. - 5 Years of Experience.

Role Description Provides moderately complex database analytics and reporting services to clinicians and customers. Gathers data from multiple sources, examines it, and creates metrics to improve clinical and operational performance. Performs requirements definition, development, testing, research, and ad-hoc reporting as requested. - Gather and document data requirements from customers. Examine and translate requirements into technical specifications, processes, and workflows. - Assess, produce, or develop moderately complex information from various data sources, including reports, dashboards, interactive reporting, charts, graphs, and tables. Query data and generate the associated output. Distribute reports to agencies, researchers, management, and other customers. - Examine and validate output and metrics to ensure data quality, reliability, and integrity. - Document project work assignments to include all needed technical documentation, such as source to target mappings, data sources, definitions, methodologies, contact information, and output requirements. - Interpret data and deliverables like reports, dashboards, charts, graphs, and tables in plain business language for executive and clinical staff. Summarize information effectively and create digestible content by selecting suitable visualizations. - Develop research from data to evaluate performance and drive business and clinical initiatives. Examine data for trends, observations, and improvements. Make recommendations. Qualifications - Bachelor's degree in Statistics, Operations Research, Physics, Computer Science, Economics, Business, Clinical or other similar degree or equivalent experience required. - Master's degree preferred. - Proficient in the use of personal computers and related software applications. - Excellent analytic skills, data manipulation, and troubleshooting. - Excellent skills in using enterprise statistical and BI tools like Cognos, Tableau, QlikView, Excel PowerPivot, or SSRS. - Excellent development skills in the use of programming languages such as SAS, SQL, R, or STATA. - Excellent verbal and written communication skills. - Ability to design, develop and implement systems necessary to collect, maintain, and examine data. - Ability to gather and examine data, statistical data and develop reports. - Ability to work exclusively and as part of cross-functional teams. - Ability to develop data analytics and BI applications in a clear and understandable manner meeting user requirements. Requirements - EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification - EXPERIENCE - 3 Years of Experience Benefits - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 - Note: Benefits may vary based upon position type and/or level.

Role Description As a key leader within the Customer Analytics team, the Manager of Advanced Analytics II serves as the product owner for enterprise product analytics capabilities, defining how customer experiences are measured, understood, and improved across the healthcare system. This role is responsible for establishing the vision, strategy, and roadmap for product analytics while ensuring alignment with organizational priorities, customer experience goals, and business outcomes. The Manager leads a team of analytics and data product professionals responsible for developing scalable analytics solutions and data products that enable actionable insights. Working closely with product, design, engineering, operational, and executive stakeholders, this leader defines success metrics, measurement strategies, and customer journey insights that drive engagement, satisfaction, retention, and service utilization. In addition to overseeing analytics product development, this role manages analytics operations, reporting services, governance standards, and project portfolios. The Manager ensures consistency in metric definitions, data quality, and reporting practices while driving self-service analytics adoption across the organization. Success in this role requires strong product thinking, strategic leadership, exceptional communication skills, and the ability to influence across teams to connect analytics investments to meaningful customer and business outcomes. Qualifications - Experience leading analytics, data product, customer analytics, or business intelligence teams within a healthcare environment. - Strong product management mindset with experience developing analytics roadmaps, measurement frameworks, and customer-focused data products. - Demonstrated ability to influence and collaborate with cross-functional teams, including product, engineering, operations, and executive leadership. - Experience presenting complex analytics concepts and recommendations to all levels of management, including senior executives. - Exceptional communication, strategic thinking, problem-solving, and decision-making skills. - Proven leadership experience managing and developing high-performing teams. - Strong project and portfolio management experience. - Proficiency with Agile methodologies and product delivery practices. - Experience driving self-service analytics, automation, and analytics product adoption. - Knowledge of data governance, reporting standards, metric development, and analytics best practices. - Advanced proficiency with Microsoft Office Suite, including Excel, PowerPoint, Visio, SharePoint, Project, Word, and Outlook. - Ability to thrive in a dynamic, fast-paced, and evolving environment while managing ambiguity and competing priorities. - Excellent verbal, written, and presentation skills. Requirements - Bachelor's or 4 years of work experience above the minimum qualification. - 7 Years of Experience. Benefits - Immediate eligibility for health and welfare benefits. - 401(k) savings plan with dollar-for-dollar match up to 5%. - Tuition Reimbursement. - PTO accrual beginning Day 1.