Role Description Join us as we revolutionize how TELUS manages its network—shifting from reactive firefighting to intelligent, predictive operations that eliminate disruptions before customers ever notice them. As Technical Manager of our Automation by Design team, you'll build the future of network reliability through cutting-edge Service Reliability Engineering practices and AI-enabled automation. Your influence will directly impact how TELUS manages its most critical infrastructure, making this a truly transformational opportunity for someone passionate about automation and building systems that work reliably at scale. - Guide the establishment and operationalization of SRE practices and discipline within TELUS, defining team mandate, processes, and standards that align with industry best practices. - Facilitate cross-functional conversations with technical and business stakeholders to identify automation opportunities, align on priorities, and drive transformational change that reduces manual work and improves efficiency. - Develop and deploy automation solutions and infrastructure-as-code capabilities that enhance reliability and enable teams to shift from reactive to proactive operations. - Coach and develop your team of Engineers, fostering a culture of continuous learning, innovation, and collaboration while building psychological safety to question conventional thinking. Qualifications - 3+ years of technical leadership experience managing engineering teams in reliability, operations, infrastructure, or similar roles. - Deep expertise in Site Reliability Engineering (SRE) practices and methodologies, with proven experience implementing or scaling SRE transformations. - Excellent communication and stakeholder management skills with ability to influence and collaborate across technical and business teams. - Strong background in automation and infrastructure-as-code, with hands-on experience designing and deploying automation solutions at scale. - Demonstrated experience with incident management, root cause analysis, and driving operational excellence initiatives. - Understanding of AI/ML applications in operations and experience evaluating or implementing intelligent automation and predictive systems. - Experience in telecommunications, network operations, or large-scale distributed systems. - Proficiency with monitoring, observability, and alerting platforms (e.g., ServiceNow, PagerDuty, Grafana, or similar tools). Requirements - Continuous learner with curiosity about emerging technologies. - Track record of building high-performing, innovative teams in fast-paced, ambiguous environments. - Familiarity with Agentic AI frameworks and their applications in operations and automation. - Experience leading digital transformation or operational modernization initiatives in large organizations. - Advanced knowledge of English is required for interactions with external parties (clients, suppliers, candidates, external partners, etc.) and internal parties (colleagues, internal partners, stakeholders, etc.), as well as for working with IT tools whose interface is only accessible in English. Company Description

Role Description The technical challenge: - More than 80% of Americans own a car and see it as a fundamental necessity, yet the experience of owning one is stuck in the 90s. - Every part of the user journey (shopping for a car, insurance, repairs, etc.) is complicated, fragmented, expensive, and time-consuming. - At Jerry.ai, we are building the first mobile app to manage it all. - Our insurance marketplace is our core product today, and our ability to automate the end-to-end shopping experience is our core differentiator. - The Marketplace Automation Team owns the most critical part of that, the "last mile", where we orchestrate complex, multi-step transactions with external systems to finalize insurance policy purchases. - We build custom orchestration layers that navigate internal and external interfaces with precision due to the industry's lack of modern APIs. - Your challenge will be to evolve our current automation systems to a robust, fault-tolerant framework that can handle external interface changes gracefully and scale across dozens of new categories with minimal manual intervention. Why you will (or won’t) like working here: - Ownership: You’ll report directly to our co-founder/CTO, who is actively involved in product implementation. There is no red tape, no slow-moving processes, and no layers of approvals needed. If you have an idea, you can pitch it, build it, and see it live in days. - Stellar team: We have a very high bar for talent, resulting in a small but mighty team that can move fast and accomplish a lot. You will work with likeminded peers who are equally passionate and who care intensely about what they do. - Hands-on: Many of our TLMs are ex-founders, they like getting their hands dirty and solving difficult problems. You will spend 80% of your time doing hands-on technical work (e.g., transitioning our legacy automation systems into a more decoupled, scalable architecture). - Volume of customer data: We are a consumer-facing business (5M+ customers) and have access to a massive amount of customer data across behaviours like driving/telematics, shopping, payment, etc., which helps guide our product, technical and business decisions. What you’ll own: - Our first automation system was built for speed, not scale. Today, it’s a web of tightly coupled business logic and database access that makes changes risky and failures hard to debug. - Phase 1: You’ll be deep in the code, learning both the technical and business sides of our core product (insurance is very complex and every insurance provider uses different logic and behaves differently). Then you will lead incremental refactoring of our existing automation systems: designing and implementing new standards and pairing with engineers to ensure the new system is predictable and testable. - Phase 2: As the architecture stabilizes, you’ll shift towards using an AI-first approach to building the next generation of internal tools that will allow us to grow from 5M to 50M users. Who you are: - A Player Coach: You likely founded a company or were a lead architect at an early stage startup. You are a builder at heart and like being in the trenches alongside your team. - A Detective: You are obsessed with success rates. You love hunting for edge cases in complex business logic and won't stop until you understand exactly why a script failed. - A Systems Thinker: You have a high bar for system design, especially for offline, asynchronous jobs. You understand that async work requires much stricter standards for decoupling, state management, and failure retry logic than synchronous online systems. Qualifications - Experience in building and leading technical teams. - Strong background in system design and architecture. - Proficiency in TypeScript (Nest.js, React), GraphQL, AWS (ECS/EKS, Lambda). Requirements - Ability to work hands-on with code and lead technical projects. - Experience with complex business logic and asynchronous systems. - Strong problem-solving skills and attention to detail. Benefits - Comprehensive health, dental, and vision coverage. - Paid time off and paid parental leave. - 401(K) plan with employer matching. - Wellness benefits. - Equity opportunities may also be part of your total rewards package. Company Description Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. - Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. - We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. - From car insurance and financing to maintenance and safety, Jerry.ai does it all. - We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. - We have more than 5 million customers — and we’re just getting started. - Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Role Description The technical challenge: - More than 80% of Americans own a car and see it as a fundamental necessity, yet the experience of owning one is stuck in the 90s. - Every part of the user journey (shopping for a car, insurance, repairs, etc.) is complicated, fragmented, expensive, and time-consuming. - At Jerry.ai, we are building the first mobile app to manage it all. - Our insurance marketplace is our core product today, and our ability to automate the end-to-end shopping experience is our core differentiator. - The Marketplace Automation Team owns the most critical part of that, the "last mile", where we orchestrate complex, multi-step transactions with external systems to finalize insurance policy purchases. - Because the industry lacks modern APIs, we build custom orchestration layers that navigate internal and external interfaces with precision. - Your challenge will be to evolve our current automation systems to a robust, fault-tolerant framework that can handle external interface changes gracefully and scale across dozens of new categories with minimal manual intervention. Why you will (or won’t) like working here: - Ownership: You’ll report directly to our co-founder/CTO, who is actively involved in product implementation. There is no red tape, no slow-moving processes, and no layers of approvals needed. If you have an idea, you can pitch it, build it, and see it live in days. - Stellar team: We have a very high bar for talent, as a result, we have a small but mighty team that can move fast and accomplish a lot. You will work with likeminded peers who are equally passionate and who care intensely about what they do. - Hands-on: Many of our TLMs are ex-founders, they like getting their hands dirty and solving difficult problems. You will spend 80% of your time doing hands-on technical work (e.g. transitioning our legacy automation systems into a more decoupled, scalable architecture). - Volume of customer data: We are a consumer-facing business (5M+ customers) and have access to a massive amount of customer data across behaviours like driving/telematics, shopping, payment, etc. which helps guide our product, technical and business decisions. What you’ll own: - Our first automation system was built for speed, not scale. Today, it’s a web of tightly coupled business logic and database access that makes changes risky and failures hard to debug. - Phase 1: You’ll be deep in the code, learning both the technical and business sides of our core product (insurance is very complex and every insurance provider uses different logic and behaves differently). Then you will lead incremental refactoring of our existing automation systems: designing and implementing new standards and pairing with engineers to ensure the new system is predictable and testable. - Phase 2: As the architecture stabilizes, you’ll shift towards using an AI-first approach to building the next generation of internal tools that will allow us to grow from 5M to 50M users. Qualifications - A Player Coach: You likely founded a company or were a lead architect at an early stage startup. You are a builder at heart and like being in the trenches alongside your team. - A Detective: You are obsessed with success rates. You love hunting for edge cases in complex business logic and won't stop until you understand exactly why a script failed. - A Systems Thinker: You have a high bar for system design, especially for offline, asynchronous jobs. You understand that async work requires much stricter standards for decoupling, state management, and failure retry logic than synchronous online systems. Requirements - Experience with TypeScript (Nest.js, React), GraphQL, AWS (ECS/EKS, Lambda). Benefits - Comprehensive benefits package including health, dental, and vision coverage. - Paid time off and paid parental leave. - 401(K) plan with employer matching. - Wellness benefits, among others. - Equity opportunities may also be part of your total rewards package. Company Description Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. - Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. - We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. - From car insurance and financing to maintenance and safety, Jerry.ai does it all. - We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. - We have more than 5 million customers — and we’re just getting started. - Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. - Join our team and work with passionate, curious and egoless people who love solving real-world problems. - Help us build a revolutionary product that’s disrupting a massive market.

Role Description The technical challenge: - More than 80% of Americans own a car and see it as a fundamental necessity. - The experience of owning a car is complicated, fragmented, expensive, and time-consuming. - At Jerry.ai, we are building the first mobile app to manage the entire car ownership experience. - Our insurance marketplace is our core product, automating the end-to-end shopping experience. - The Marketplace Automation Team orchestrates complex, multi-step transactions to finalize insurance policy purchases. - We build custom orchestration layers to navigate internal and external interfaces with precision. - Your challenge will be to evolve our automation systems to a robust, fault-tolerant framework. Why you will (or won’t) like working here: - Ownership: Report directly to our co-founder/CTO with no red tape or slow-moving processes. - Stellar team: Work with a small, talented team that moves fast and accomplishes a lot. - Hands-on: Spend 80% of your time on hands-on technical work. - Volume of customer data: Access to a massive amount of customer data across various behaviors. What you’ll own: - Lead incremental refactoring of existing automation systems. - Design and implement new standards while pairing with engineers. - Shift towards an AI-first approach for building the next generation of internal tools. Qualifications - A Player Coach: Experience as a founder or lead architect at an early-stage startup. - A Detective: Obsessed with success rates and understanding complex business logic. - A Systems Thinker: High bar for system design, especially for offline, asynchronous jobs. Requirements - Experience with TypeScript (Nest.js, React), GraphQL, and AWS (ECS/EKS, Lambda). Benefits - Comprehensive benefits package including health, dental, and vision coverage. - Paid time off and paid parental leave. - 401(K) plan with employer matching. - Wellness benefits and equity opportunities. Company Description Jerry.ai is America’s first and only super app to radically simplify car ownership. - Redefining how people manage owning a car, one of their most expensive and time-consuming assets. - Backed by AI and machine learning to simplify and automate car ownership. - We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. - Founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.