• Review LTC claims to identify fraud, waste, and abuse indicators • Manage a high-volume investigative caseload • Conduct end-to-end investigations gathering various types of proof • Monitor investigative trends and provide data-driven recommendations • Prepare clear, evidence-based case summaries and well-documented investigative files • Draft claimant communications and support escalations

We are looking for an organized and client-focused Booking & Scheduling Consultant to manage reservations, coordinate timelines, and ensure every detail is handled with accuracy and care. This fully remote position is perfect for someone who thrives in a structured environment, enjoys clear communication, and takes pride in delivering a smooth, professional experience from start to finish. This role plays an important part in creating seamless vacation experiences by keeping schedules aligned, confirmations secured, and clients informed every step of the way. What Youll Do: - Coordinate bookings, reservations, and scheduling updates - Communicate with clients to gather required details and provide timely status updates - Monitor confirmations, deadlines, and changes to ensure accuracy - Proactively follow up on outstanding items and resolve minor issues - Maintain organized records and documentation - Support clients throughout their full vacation planning journey What Were Looking For: - Strong organizational and communication skills - Customer service, administrative, or coordination experience preferred (not required) - Ability to work independently while following structured systems - Detail-oriented, dependable, and deadline-driven - Comfortable learning and using digital tools and online platforms - Must be a citizen of the US, UK, LATAM, Spain, and Australia Why This Role Stands Out: - 100% remote work flexibility - Structured onboarding and ongoing training - Clear systems and tools provided - Growth opportunities within a collaborative, supportive team

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a Solution Consultant at Coupa: The Solution Consultant is a lead functional business partner of Sales Managers. The Solution Consultant supports Coupa’s business and revenue goals by providing high-quality business and functional presentations and demonstrations. They will also work across Coupa’s operations to drive the creation and maintenance of field-related material to be used in the sales process to use technology as a differentiator for Coupa in the market. What You'll Do: - Provide technical and functional expertise during the sales process. - Demonstrate how Coupa can meet and exceed the business need of our prospects with clear focus on measurable value. - Provide strong technical understanding of our products with the ability to discuss and demonstrate architecture and integration. - Platform Demonstrations, RFP assistance, IT Workshops, Training, Presentations, and Document Creation. - Subject matter expert that can provide valuable sales insights to their salespeople and prospects. - Managing accounts where 20-40% of your time may include travel. - Help to grow Coupa as the leader in the Business Spend Management space. - Collaborate as a team to share and scale knowledge across the broader organization. What You Will Bring to Coupa: - 3-5 years of experience in systems applications selling or implementation of SaaS solutions in Procurement and/or Finance space - Source-to-Pay or eProcurement experience is strongly desired - Expense Management experience is a plus - Experience with Software as a Service is a plus, as is any experience with financial accounting, customer management, and sales force automation software - Previous solution consulting experience with the following applications is a solid predictor of success: Ariba, Ivalua, Concur, NetSuite, Great Plains, Oracle, SAP - Strong written and verbal communication skills - Experience configuring and delivering software demonstrations - Must be able to work in a fast paced and passionate environment - Bachelor’s degree or equivalent required Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We make the world of work, work better for people. We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. Role: ServiceNow is seeking a Senior Solution Consultant to support our Global Partnerships and Channel partners. In this role, you will be expected to provide pre-sales support, technical product and architecture advice, and ongoing communication of the latest ServiceNow solutions and capabilities. You will assist our partners in building practices that deliver exceptional customer outcomes. Additionally, you will be responsible for evangelizing ServiceNow mindshare to our partner community to evolve a "ServiceNow First" approach, to sell effectively to their customers, and to extend the ServiceNow value proposition. What you need to be successful in this role: - 7+ years of Pre-Sales Solution Consulting experience - 2+ plus years of ServiceNow experience - 2+ plus years of Partner experience - Undergraduate degree in Commerce, Computer Science, Engineering etc. - Working knowledge of modern web technologies and cloud computing - Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc. - Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation - Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions - Quick adoption and understanding of industry/vertical business challenges and mapping how ServiceNow can help transform those verticals - Strong facilitation skills, to encourage clear articulation of the business issues and effective solution design by the relevant players - Sharp business judgment, ability to see "big picture" and to prioritize - Executive presence, strong verbal and written communication - Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment - Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance - Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP's, and CXO's) Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 7+ years of pre-sales solution consulting or sales engineering experience - Experience that will help you stand out: - Experience with the ServiceNow product suite or competitive product suites highly desirable - A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist) - ServiceNow platform development experience - Experience developing on competitive platforms - What you get to do in this role: - Evangelize ServiceNow to partners through Sales Plays enablement and product demos - Proactively manage relationships with executive and key partner stakeholders to build ServiceNow Mindshare - Assist Partner Experience team on the execution of roadshows, shark camps, and partner events - Provide subject matter expertise (SME) during planning, solutioning and EBC briefings. Explain core concepts of the ServiceNow platform and its value proposition - Identify and collaborate on business development opportunities for market-differentiated Offerings/Solutions based on the ServiceNow platform and spearhead intake into the ServiceNow Built-On/Built-With program - Mentor, guide, and model effective teamwork with ServiceNow and partner solution consultants to develop and apply new knowledge and skills. Collaborate, actively share knowledge, and promote best known methods amongst other ServiceNow Solution Consulting team members - Takes responsibility as primary technical touchpoint with peers when partners are engaged within an account or pursuit - Provide feedback, guidance, and advice on the 'Art of Story Telling' to partner solution consultants - Create long term enduring relationships with partners and the senior leadership within those partners to understand their go to market strategy and attach ServiceNow into their client pursuits - Demonstrates domain and technical expertise across multiple industry verticals knowing when to pull in the proper teams within ServiceNow to assist as needed - For partners with true industry focus and credentials, provides a point of view (or brings in expertise) on where the entire ServiceNow platform is relevant for that industry, not just about industry SKUs - Travel for Partner, Customer, and Organizational activities - What we would love to see from you before or during an interview: - Presentation and demonstration of our ServiceNow Story - An inspiring portfolio of applications built on platforms such as ServiceNow - Demonstration of any accessible projects you have built - This role requires approximately 25% travel. FD21 For positions in this location, we offer a base pay of $131,925 - $217,725, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.