• Meet with injured employees face to face following office visits at a provider's medical facility to assist with the claim process and ensure compliance with their medical treatment plan. • Contact customer, medical provider and injured parties on claims involving medical treatment and /or disability to coordinate appropriate medical care and return to work. • Develop strategies to facilitate an injured employee's return to work and achieve maximum medical improvement. • Evaluate and update treatment and return to work plans within established protocols throughout the life of the claim. • Coordinate with medical providers to ensure the injured employee is actively participating in a viable treatment plan. • Evaluate medical treatment requests to ensure that they are reasonable and necessary based upon jurisdictional guidelines. • Engage specialty resources as needed to achieve optimal resolution (Dial-a-doc, physician advisor, peer reviews, MCU). • Partner with Claim Professional to provide medical information and disability status necessary to create an overall strategy to achieve an optimal outcome. • Utilize internal Claim Platform Systems to manage all claim activities on a timely basis. • Utilize Preferred Provider Network per jurisdictional guidelines. • Partner with Claim Professional to provide input on medical treatment and recovery time to assist in evaluating appropriate claim reserves. • Submit accurate billing documentation on all activities as outlined in established guidelines. • Participate in Telephonic and/or onsite File Reviews. • Respond to inquiries - oral and written. • Keep injured worker apprised of claim status. • Perform other duties as assigned.

Part-Time Stock Supervisor - Citadel Location: Commerce, California, United States (Citadel Outlets) Part-time On-site Job Description: THE STUFF THAT SETS YOU APART You are meticulous in your attention to detail and take pride in knowing that the stockroom is the heartbeat of any retail store. You are methodical in your approach and can lead your team to successfully complete tasks on schedule. You lead by example, modelling the way by taking initiative, approaching large tasks with optimism, and remaining flexible in the face of change. You get the Dr. Martens brand and are excited to support the team in enhancing Dr. Martens' footprint in the Americas region. THE GIG - Working with retail store team to receive, maintain, and replenish in-store stock by maximizing organization efficiently and accurately. - Timely processing of all incoming shipments and transfers. - Replenishing the flow of merchandise from the stockroom to the sales floor. - Verifying that delivery quantities received match packing slips and ensure discrepancies are reported in a timely manner. - Assisting with operational tasks and physical inventories. - Delivering exceptional customer service by greeting store customers, responding to product questions, and helping to ensure and maximize sell-through, as needed. - Acting as a role model, encouraging a positive and productive work environment. Ensuring the team is aware of business goals and Key Performance Indicators (KPI). - Assisting in training new sales and stock staff on job duties and product knowledge. - Creating and maintaining stock team schedule. - Provide exceptional customer service to Dr. Martens' retail store customers. - Efficiently drive sales results, build and inspire the team to engage customers, in partnership with the store leadership team. YOUR FUNDAMENTAL QUALITIES It's never just a job at Dr. Martens. It's a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualities: - 1+ year supervisory experience necessary, preferably within footwear - Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems. Experience with MPOS a plus. - Demonstrated understanding of basic math, including ability to calculate percentages required. - Demonstrated ability to communicate clearly and professionally to a broad customer base. - Excellent interpersonal skills; must be approachable and polite. - Able to work evenings, weekends, and holidays; ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs. - Punctual in adherence to scheduled shift times. - International/domestic travel: 0%. - Connection with our Brand, The Stuff that Sets Us Apart and our Fundamental Qualities. WHAT'S IN IT FOR YOU? - Welcome to the brand pair of Docs - Employee discount of 65% off footwear and 50% on accessories - Rock the latest styles with our Seasonal Pairs - Transit and parking flexible spending accounts - Participation in our Retail Bonus Program - PTO and Sick Time - Our Employee Assistance Program - for when times might get tough - 401(k) Pre-Tax and Roth Retirement Savings Plans with employer match - DM Foundation, supporting and empowering our communities around the world - Paid Volunteer Hours PAY DETAILS - $23.75 per hour We strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at jobs@drmartens.com and we will work with you to meet your accessibility needs. At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.

• Provide both clinical and operational support through data collection, care coordination activities, provider and vendor communication, timely report distribution, and day‑to‑day assistance to team experts and leadership. • Support member outreach, referrals, appointment scheduling, and accurate documentation to ensure efficient, compliant care coordination. • Initiate referrals and support care coordination workflows by gathering clinical, functional, and social information needed for RN led case assessment and service planning, following established case management procedures. • Perform structured case management support activities (e.g., follow up calls, resource coordination, appointment scheduling, and preparation of case summaries) using predefined tools and templates, escalating any findings that require RN/Medical Director interpretation. • Communicate with members, providers, caregivers, and internal teams regarding required documentation, service logistics, resource connections, and case status, using approved scripts and escalation pathways. • Participate in quality improvement, compliance activities, and competency requirements tied to case management program standards.

• Supervise Salesforce Administrators and developers to analyze, research, develop, implement, deliver, and test software applications. • Build, lead and manage cross-functional development teams to deliver scalable solutions. • Work with stakeholders and leaders to identify and deliver new capabilities and prioritize backlog. • Coordinate development efforts and projects with team members to deliver comprehensive end-to-end software solutions including complex security models and large-scale data operations. • Provide ongoing support and training for complex business processes. • Coordinate tasks, assign appropriate resources for multiple projects, and ensure proper task completion. • Provide technical guidance by designing scalable solutions using industry best practices and build scalable solutions. • Manage team of developers and administrators to guide, motivate, and coach to drive results. • Manage and implement customization requests, including creating workflows, flows, triggers, and lightning web components. • Regularly audit data to uncover data integrity issues and opportunities for process improvement. • Collaborate with the Salesforce business owners, IT systems leadership, CRM Steering Committee, and other stakeholders to ensure functionality meets field needs and to develop ongoing project plans. • Oversee vendors and ISV partners. • Communicate project status to stakeholders and executives.