• design state-of-the-art automation and SCADA systems for mechanical and electrical systems for complex data center and mission critical infrastructure projects • Coordinate with mechanical design team to develop control sequences, diagrams, and points lists for mechanical systems serving both building and process systems • Coordinate with electrical design team on the development of network architectures and points lists for electrical distribution and conditioning systems • Coordinate with Information and Communications Technology (ICT) design team to coordinate structured ethernet cabling interfaces to control panels and end devices • Design resilient operational technology (OT) networks for control systems including both ethernet and serial networks utilizing various media (wireless, fiber, copper) • Develop basis of design (BOD) for building automation system (BAS), programmable logic controllers (PLC) and power monitoring system (PMS) controllers, instrumentation and software including datasheets • Develop and tailor division 23 and 25 controls, instrumentation, and cyber security technical specifications in alignment with BOD • Develop and tailor division 26 power monitoring specifications including coordination with electrical team for specification of factory-mounted systems on distribution equipment for compatibility • Familiar with modern control system protocols for BAS, EPMS, & PLC – i.e. Modbus, BACnet, EtherNet/IP, etc., along with proper applications and network requirements for specification • Verify compliance with applicable US codes and engineering standards/practices • Ability to work with templated models for system deployment, tracking and justifying all changes from client’s models • Coordinate with other disciplines as needed for a cohesive and well-coordinated design • Work flexible hours to attend project meetings/calls • Be detail-oriented and technical yet experienced enough to see the big picture • Schedule and meet budget expectations • Multi-task and be flexible, along with ability to adapt to project deadlines • Have passion and enthusiasm for design in a collaborative and progressive team-oriented work environment

Design and enhance conversational interactive voice recognition systems for improved customer experiences, support various projects, and collaborate with internal teams to implement features and ad hoc requests effectively.

• Support the print design team by managing artwork systems • Preparing CADs and organizing design files • Helping bring creative concepts to life • Ensuring design process runs smoothly during print reviews and product development cycles • Maintain seasonal Figma design boards • Ensure CADs and concepts are accurate, updated, and ready for review • Clearly communicate updates and tag team members when work is ready for sign-off • Update CADs based on creative direction • Create colorway variations • Build repeat patterns • Reduce color counts when needed • Help build and maintain Shinesty's print archive/catalog • Save and export final artwork files with correct artwork codes and properly proportioned CAD bodies • Support internal creative organization systems • Pull visual references and inspiration imagery • Generate AI-assisted concept explorations • Mock up simple product ideas for products such as socks, hats, tees, and underwear • Prepare CAD exports for line sheets and catalogs • Ensure correct artwork is ready for wholesale materials • Partner with Merchandising to maintain accuracy of all catalog and wholesale materials

Job Description: Key Responsibilities - Develop cross-product partnership with product managers, product owners, and product designers and a “teaming” model to engage across these roles - Document the macro journeys across the org - Design and document end-to-end service experiences, including journey maps, service blueprints, ecosystem maps, and workflow models. - Translate high-level experience strategy into actionable frameworks, requirements, and design recommendations for product teams. - Conduct qualitative research, stakeholder interviews, and contextual inquiry to understand customer needs and operational constraints. - Identify friction points, gaps, and opportunities across customer journeys and propose improvements grounded in data and insight. - Collaborate closely with product managers, UX designers, engineers, and operations teams to ensure service design artifacts inform decision-making. - Facilitate workshops and cocreation sessions that bring cross functional teams together around shared understanding and alignment. - Drive cross‑team workshops/ working sessions that enhance alignment on experience practices and ensure their effective integration into product roadmaps. - Support the development and adoption of experience standards, principles, and governance models defined by org leadership - Visualize complex systems and processes in clear, compelling ways that help teams understand dependencies and impacts. - Partner with UX researchers to validate service concepts and measure the effectiveness of experience improvements. - Facilitate workshops and co-creation sessions with internal teams to drive service outcomes. - Contribute to a culture of customer centricity and continuous improvement across the organization. - Champion design thinking and cultivate cross team processes that support journey centric service practices - Establish standards for service design and journey management across the organization and partner with Product Experience roles to embed into working processes Qualifications - Experience in service design, UX design, experience architecture, or a related discipline. - Strong portfolio demonstrating service blueprints, journey maps, systems thinking, and cross-channel experience design. - Proficiency in service design methods such as ecosystem mapping, process modeling, and co‑creation facilitation and related tooling - Ability to synthesize research findings into actionable insights and design recommendations. - Excellent communication and visualization skills, with the ability to simplify complexity for diverse audiences. - Comfortable working in ambiguous, multi‑team environments and driving clarity through structured design artifacts. - Experience collaborating with product, design, engineering, and operational stakeholders. Extra Information What Success Looks Like - Clear, actionable service design artifacts that guide product teams and improve cross-functional alignment. - Measurable improvements in customer experience quality, efficiency, and consistency across journeys. - Strong partnership with the Senior Manager of UX Strategy & Experience Architecture, ensuring strategic intent is reflected in execution. - Increased adoption of shared experience frameworks and standards across product teams. - A more cohesive, intuitive, and scalable service experience for customers and internal teams. Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $95,900 - $178,100. Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. 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