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National Multiple Sclerosis Society

Founded in 1946, the National Multiple Sclerosis Society is a network of 50 state chapters seeking to rid the world of multiple sclerosis through treatments and

MS Navigator Information Specialist, Bilingual

Location

Arizona + 3 moreAll locations: Arizona | Nevada | Minnesota | Utah

Posted

158 days ago

Salary

$50K - $55K / year

Seniority

Senior

High SchoolEnglishSpanish

Job Description

MS Navigator Information Specialist, Bilingual

National Multiple Sclerosis Society

• Establish rapport and trust with constituents to initiate a supportive, person-centered relationship • Assess individual needs and guide constituents to the most appropriate staff member, service, or resource • Provide accurate information about Multiple Sclerosis as well as Society programs, events, and services • Connect constituents with MS Navigators for ongoing support and goal achievement • Collaborate with healthcare providers to create seamless experiences for shared clients • Ensure equitable access to educational and support resources, regardless of technical ability • Respond to acute situations with sound judgment, connecting individuals to internal or external crisis support as needed • Maintain healthy boundaries while remaining present and empathetic in all interactions • Stay current with industry trends and Society developments to align with best practices • Support innovation and outreach by engaging volunteers and modeling essential work functions across the organization

Job Requirements

  • Bilingual Fluency Required: Must be fully fluent in both English and Spanish (verbal and written)
  • Exceptional active listening and empathetic communication skills
  • Strong critical thinking and judgment, especially in high-stakes or crisis situations
  • Ability to build trust and rapport quickly with diverse individuals
  • Deep understanding of Society programs and ability to navigate interconnected services
  • Commitment to culturally responsive practices and inclusive service delivery
  • Proficiency with digital tools and technology for resource sharing and relationship management
  • Collaborative mindset with the ability to work cross-functionally and support team learning
  • Adaptability and resilience in a dynamic, service-oriented environment

Benefits

  • Considerable Paid Time Off Plan
  • Paid Holidays
  • 401k Retirement Savings Plan with Society match
  • Commuter Benefit Plan
  • Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Spring Health Membership offering free therapy and professional coaching
  • Additional voluntary benefit offerings

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