• The Senior Manager, Strategy & Operations will be responsible for driving enterprise-wide planning, operations, and strategy for CareMore Health. • This leader will play a central role in aligning clinical, administrative, and shared services functions with business objectives, ensuring scalable growth and performance optimization across Global Risk populations. • Serve as a strategic advisor to the VP, Strategy & Operations and executive leadership, preparing board-level updates and enterprise communication materials. • Manage cross-functional strategic initiatives such as new care model design, integration of acquired assets, and technology-enabled transformation. • Drive operational excellence by partnering with leaders across Care Management, Utilization Management, Pharmacy, and Provider Networks to improve quality, efficiency, and financial outcomes. • Design and implement pursuit lists & training to support field-facing teammates in achieving annual performance KPIs.

• Assist with lead generation by researching and qualifying potential prospects. • Maintain and update CRM systems with accurate and timely information. • Prepare and organize sales presentations and materials for client meetings. • Coordinate scheduling between prospects and sales representatives. • Track and analyze key sales metrics and pipeline activity to support data-driven decisions. • Collaborate with cross-functional teams (Sales, Marketing, Operations) to improve processes and enhance customer experience. • Support administrative tasks that keep sales operations running efficiently. • Leverage CRM tools to manage and update prospect data; familiarity with systems like Salesforce or HubSpot is a plus. • Perform other duties as assigned.

• A Manager of Crisis Operations has direct oversight and responsibility for Classic team operations which support TrevorText, TrevorChat, and TrevorLifeline (our life-affirming crisis services programs for LGBTQ+ youth). • You will oversee Crisis Operations Team Leads as they lead direct service staff to ensure our counselors are providing the highest quality life-affirming support to our text, chat and phone users. • You will manage team performance across core service KPIs, and drive impact to those KPIs by providing coaching, feedback, and development to Team Leads to affect growth in their teams. • Managers oversee day-to-day operations, ensuring efficient service delivery while driving innovation and best practices within crisis intervention. • Our crisis services operate 24/7 and Operations Managers may be expected to flex toward a non-traditional schedule that could include late nights, early mornings, and/or weekends, as needed.

• Lead the evolution of our support organization as a strategic Director of Support Operations • Architect a scalable, high-performance function that handles increasing volume through automation and technology rather than linear growth • Proactively identify and remove bottlenecks in operational architecture • Transform complex topics into a persuasive narrative for executive governance and stakeholder influence • Manage relationships with external data vendors and internal stakeholders • Cultivate a high-performing culture and empower team innovation through hands-on coaching • Drive issue resolution through deep healthcare data proficiency and oversee incident management