Role Description Build your career your way with AO Globe Life. We are expanding and need Enrollment Administrators to support individuals and families through the benefits enrollment process. In this role, you’ll work directly with clients in virtual settings—helping them understand their options, complete applications, and ensuring a smooth and positive enrollment experience. - Conduct scheduled virtual meetings with clients - Guide individuals through the enrollment and application process - Clearly explain benefit programs and answer questions - Review applications for accuracy and completeness - Maintain organized client records and documentation - Follow up with clients to ensure a smooth enrollment experience - Participate in ongoing training and development Qualifications - Strong communication and customer service skills - Detail-oriented with strong organizational abilities - Self-motivated and dependable - Comfortable working independently in a remote environment - Willingness to learn and grow professionally Benefits - 100% Remote position - Flexible schedule - Weekly pay + performance-based bonuses - Training and mentorship - Opportunities for advancement Company Description AO Globe Life provides insurance and financial protection benefits to working-class families across North America. Our mission is to help clients secure their future while offering our team members a flexible and growth-focused career path.

Overview **CPC Preferred** The Revenue Cycle Team Leader is responsible for managing and developing their team while assisting Manager in problem solving, resolution of collection issues, recognition and reporting of reimbursement trends, and daily operations of department/division. The Team Leader serves as the liaison between Business Groups, UF Health Managed Care and contracted entities for the purpose of resolving individual and trended issues. Applies strong analytical skills with knowledge of managed care and billing concepts to facilitate revenue capture. Responsibilities Supervise new employees in a supportive environment with an emphasis on coaching and training. Provide and monitor work assignments to resolve issues and increase revenue through collections. Manage and control scheduling of individuals to ensure a smooth workflow. Assist Manager with employee performance appraisals and follow up with staff on completion of mandatory education requirements. Establish and implement quality assurance processes. Maintain statistics for production and accuracy. Monitor staff activities to ensure that department goals are met. Develop and submit plans for operational improvement. Aid manager in planning and organization of workflow. Work with staff and employ appropriate decision making to seek resolution to problems/issues/trends. Encourage staff feedback regarding suggested improvements and new ideas. Provide the Manager with feedback regarding collection issues, reimbursement trends, personnel issues, and operational issues within internal and external departments. Seek guidance from Manager with questions in regards to issues, reimbursement trends, personnel issues, or general day-to-day operations issues that cannot be resolved at the Team Lead level. Inform Manager on the status of work and alert Manager of backlogs, trends or issue requiring immediate attention. Provide effective communications with staff regarding changes or updates to be implemented within the department. Solicit and document feedback from employees on improvements and development of new ideas based on current work flow. Perform scheduled audits of wqs and communicate statistics for production and accuracy for the purpose of educational feedback and performance evaluations for each employee quarterly. Participate in special projects and perform other duties as assigned by Manager. Work with Department Manager and Managed Care Contract Manager to resolve global payment issues as identified. Communicate with Payor designated representatives regarding disposition of open balances, denial issues, contract variances and root cause analysis. Research trends identified to differentiate between UF internal billing practice educational needs or Payor noncompliance. Facilitate and support Analysts when issues between Business Group and Payor for designated carriers arise. Aid in addressing denial management and contract compliance issues while emphasis on sound decision making skills and judgment determining when escalation to Manager and/or Director involvement is required. Qualifications Experience Requirements Minimum of four years experience in medical billing field, Supervisory experience preferred, Knowledge of medical procedural coding, and diagnosis coding and medical terminology. Certified Professional Coding Certification (CPC) preferred. PC/Computer/Database experience. Knowledge/experience with software applications such as Microsoft Office and medical management software Education High School Diploma or GED equivalent required, College course work and/or vocational/technical training preferred and may substitute for required experience Additional Duties Additional duties as assigned may vary. UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE

Overview Company Summary If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit. Responsibilities Job Summary The Revenue Cycle Coordinator provides essential front-end revenue cycle support to ensure continuity of financial operations during a leave of absence. This role focuses on daily operational tasks including admissions tracking, insurance verification review, financial assistance processing, and coverage monitoring across multiple facilities. This is a non-patient-facing, non-facility-based role that supports internal teams by maintaining accurate financial data, identifying risks to reimbursement, and ensuring timely communication of issues that may impact collections. Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Admissions & Collections Tracking - Maintain and update the Admissions Tracker across all facilities on a daily basis - Document and track patient financial responsibilities, including: - Deductibles - Copays - Identify balances due at admission and ensure visibility for facility teams - Flag missing or incomplete financial information for follow-up Verification of Benefits (VOB) Review - Review completed VOBs to confirm: - Active insurance coverage - Level of care eligibility - Benefit limitations and exclusions - Identify and escalate: - Coverage gaps - Out-of-network risks - Communicate findings to facility teams in a timely manner Financial Assistance Processing - Review and approve Financial Assistance applications for eligible services (e.g., sober living) - Ensure all required documentation is received and complete - Confirm eligibility aligns with company guidelines - Post approved financial assistance in Salesforce - Track and follow up on: - Pending applications - Incomplete submissions ACA Eligibility & Coverage Monitoring - Perform ongoing ACA eligibility checks and monitoring - Verify: - Active coverage status - Premium payment status - Identify and escalate: - Unpaid premiums - Policy terminations or pending cancellations - Notify facility teams of any risks to coverage or reimbursement Data Accuracy & System Maintenance - Ensure accuracy and consistency across systems (Salesforce, CMD, trackers, etc.) - Maintain clean, up-to-date, and audit-ready data - Reconcile discrepancies between VOBs, admissions tracker, and financial postings Communication & Issue Escalation - Serve as a liaison between: - Call Center Admissions teams - Facility Admissions Staff - Revenue cycle support teams - Escalate financial or coverage risks that may impact reimbursement - Provide timely updates on outstanding or high-risk accounts Task & Workflow Management Maintain a log of: - Pending verifications - Financial assistance applications - Coverage issues - Ensure continuity of work and prevent gaps in daily operations Scope Clarification (Role Limitations) This position is designed strictly for operational support and does not include: - Patient-facing responsibilities - Execution of financial agreements or document signing - On-site facility work - Staff supervision or leadership responsibilities - Policy development or strategic decision-making - Complex financial approvals or escalations beyond defined guidelines Qualifications Qualifications - High school diploma required; Bachelor’s degree preferred - 2+ years of experience in revenue cycle, healthcare administration, insurance verification, or collections preferred - Working knowledge of: Insurance benefits and coverage (in-network vs. out-of-network), Verification of Benefits (VOB) processes, Basic financial responsibility concepts (deductibles, copays, etc.) - Strategic and proactive thinker, ability to problem-solve financial data or trends. - Advanced ability to read and interpret written information; write clearly and informatively; edit work for spelling and grammar. - Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings. - Advanced knowledge of Google Suite, including Sheets, Docs, Drive, and Gmail. - Ability to perform multi-functional tasks; detail oriented. - Ability to use critical thinking and communication skills. Physical Requirements “AAC is committed to principles of equal opportunities for all employees. The Company will provide reasonable accommodations to comply with State and Federal disability discrimination laws.” - Prolonged sitting at a desk - Must be able to lift 15 pounds at a time American Addiction Centers is an equal-opportunity employer. American Addiction Centers prohibit employment practices that discriminate against individuals or groups of employees based on age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

• Maintains practice management system by entering accurate data, verifying and updating insurance, and claims information, handles carrier correspondence, manages EOBs, and key payments received into the system. • Prepares, reviews, submits, and follows up with clean claims to various companies/individuals. • Collects, posts, and manages patient account payments. • Investigates rejected claims to see why denials were issued and correct claims. • Facilitates swift payment of invoices due to the organization by sending patient invoices, billing reminders, and making collection calls on outstanding balances as directed by the supervisor. • Reviews and provides RCM weekly and monthly reports including productivity and financial reports as directed and completed action steps as necessary. • Follows HIPAA guidelines when accessing and sharing patient information. • Maintains patient and business confidentiality. • Provides timely and professional customer service, verify discrepancies by and resolve patient billing issues, answer questions from patients, facility staff, and third-party vendors. • Supports additional coding, billing, and practice management projects as needed. • All other duties as assigned.