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MedZed is a leader in delivering value-based, technology-enabled social support to high cost Medicaid members who are unreachable and disconnected from their primary care provider. We combine innovative outreach and care models with technology to find and engage members, connect them to primary care and improve outcomes. Our intervention yields reduced costs and assists our members in enhancing their quality of life.
ECM Territory Manager
Location
United States
Posted
92 days ago
Salary
$75K - $81K / year
Seniority
Lead
No structured requirement data.
Job Description
ECM Territory Manager
Medzed LLC
Role Description The ECM Territory Manager (ETM) reports to an ECM Regional Manager (ECM RM) and supervises a direct staff of up to 15 Community Health Navigators. The ETM is responsible for leading their team to achieve monthly and quarterly performance goals, including: - Effective outreach and member engagement through door knocks and telephonic outreach - Timely completion of assessments and care plans - Delivery of quality care - Successful graduation of members The ETM also maintains audit readiness by ensuring compliance with HIPAA, documentation standards, and all state and health plan regulatory requirements. A successful ETM brings curiosity and a relentless drive for improvement, balances humanity with productivity, and demonstrates a clear passion for leading and developing teams. Responsibilities include: - Setting clear expectations and modeling effective behavior - Maintaining open communication - Supporting their field-based team through engagement with community-based organizations, health plans, and other partners - Teaching and coaching their team on escalation protocols, panel management, safety expectations, and member care ETMs may be on call during the scheduled work week, and other hours as needed. The ETM is expected to flex their schedule to meet the program's objectives. Qualifications - Minimum of 3-4 years’ experience managing others in health, social, or community services - High School Degree or equivalent - Strong analytical skills with a clear understanding and comfort with data, dashboards, and reporting tools - Ability to manage a P & L - Ability to adapt to constant change and work well under pressure in a fast-paced environment - Ability to solve problems, think critically, and collaborate effectively - Curious and relentless nature - Understanding of patient-centered care and whole person care models Requirements - Meet performance metrics, goals, and deadlines for their team while motivating them to achieve and exceed goals - Manage the day-to-day operations for their territory, including conducting one-on-one performance and caseload reviews - Track individual productivity, growth, member engagement, quality of care, and graduation - Engage with community-based organizations, health plans, and other partners - Provide ongoing virtual and field-based coaching and development to the field team - Advise Community Health Navigators on creating SMART goals and overcoming barriers with members - Problem-solve issues raised by CHNs in a creative manner - Support program expansion, staffing needs, and operational enhancements - Hire, manage, and coach staff - Manage Profit and Loss for the territory - Ensure timely review and approval of payroll, expenses, and other compliance requirements within territory
Job Requirements
- Minimum of 3-4 years’ experience managing others in health, social, or community services
- High School Degree or equivalent
- Strong analytical skills with a clear understanding and comfort with data, dashboards, and reporting tools
- Ability to manage a P & L
- Ability to adapt to constant change and work well under pressure in a fast-paced environment
- Ability to solve problems, think critically, and collaborate effectively
- Curious and relentless nature
- Understanding of patient-centered care and whole person care models
- Meet performance metrics, goals, and deadlines for their team while motivating them to achieve and exceed goals
- Manage the day-to-day operations for their territory, including conducting one-on-one performance and caseload reviews
- Track individual productivity, growth, member engagement, quality of care, and graduation
- Engage with community-based organizations, health plans, and other partners
- Provide ongoing virtual and field-based coaching and development to the field team
- Advise Community Health Navigators on creating SMART goals and overcoming barriers with members
- Problem-solve issues raised by CHNs in a creative manner
- Support program expansion, staffing needs, and operational enhancements
- Hire, manage, and coach staff
- Manage Profit and Loss for the territory
- Ensure timely review and approval of payroll, expenses, and other compliance requirements within territory
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