Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role The Operations Technician III will work within Lumen's Professional Services Control Center (PSCC). This role requires a high level of technical expertise in handling complex assignments related to network systems troubleshooting, isolation, and/or maintenance activities. The position involves addressing the most challenging problems and providing mentoring and training to technicians on the team. Location This is a work from home position within the U.S. The Main Responsibilities - Troubleshoot and isolate advanced network issues. - Perform complex maintenance on network systems. - Mentor and train team technicians to enhance their skills. - Support Network Operations Center and PSCC customer repair activities. - Resolve complex problems with network hardware, fiber, colo space, and power. - Use software and hardware tools for network diagnostics, monitoring, and maintenance for PSCC customers. - Communicate effectively with customers via ticket system, phone, email, and chat; efficiently document actions. - Review and realign active issues as needed. - Provide training and mentorship to team members. What We Look For in a Candidate - Bachelor’s degree or equivalent education/experience - At least 5 years of relevant experience - Advanced expertise in Optical DWDM Transport Equipment (Infinera, Alcatel/Nokia, Ciena 6500, Waveserver) - Strong knowledge of Dark Fiber and Wave products - Experience with alarm monitoring systems (e.g., RFM, Solarwinds) - Candidate must be a US Citizen Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $64,668 - $86,190 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $67,875 - $90,500 in these states: CO HI MI MN NC NH NV OR RI $71,108 - $94,809 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:BenefitsBonus Structure#LI-Remote #LI-MB1 Requisition #: 341441 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

• The National Ancillary Sr. Supervisor is responsible for the coordination, oversight and management of processes that ensure National Ancillary loading is completed timely and accurately. • The Sr. Supervisor works closely with National Contracting and Cigna Service Operations Department to meet business objectives and Key Performance Indicators (KPIs). • Oversees the National Ancillary loading team ensuring accurate and timely loading of provider data into systems. • Responsible for staff performance, development, oversight of projects, initiatives, and other activities. • Ensure Provider data is loaded into consuming systems timely and accurately. • Develop expertise in Cigna’s source systems. • Collaborate National Contracting teams on intake, loading process and provider data requirements. • Directly responsible for performance and development of the National Ancillary loading team. • Responsible for coaching, supporting, and mentoring the team. • Serve as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve provider tax related issues and ensure timely resolution. • Ensure milestones and deadlines are met for projects and initiatives, evaluating project status and resource utilization to implement team’s effectiveness.

• Troubleshoot, configure, and maintain SD-WAN infrastructure and services. • Monitor network performance, identify bottlenecks, and implement enhancements. • Provide advanced troubleshooting and problem resolution for SD-WAN environments. • Lead network projects, including firmware, patches, vulnerabilities, and documentation. • Serve as the highest point of technical escalation for network issues, particularly those related to SD-WAN and network technologies. • Perform root cause analysis for complex network problems and develop permanent solutions. • Collaborate with Tier 1 and 2 technicians, providing mentorship and guidance. • Provide essential support to voice and data customers, ensuring prompt and effective service delivery. • Assist in diagnosing and resolving basic wireline and wireless service issues by collaborating with internal and external resources. • Coordinate with vendors, stakeholders, and other teams to ensure successful outcomes. • Document all support activities accurately within the ticketing system. • Assist in coordinating remote field engineer dispatches and provide support during on-site visits. • Assist in managing tickets within support queues, adhering to established processes, SLAs/SLOs/KPIs. • Support change requests and assist in troubleshooting customer configurations. • Conduct regular security audits and participate in security incident response activities.

Network Operations Global Service Partner Sr. Advisor - Evernorth - Remote Location: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ. Network Operations Global Service Partner (GSP) Sr. Advisor / Program Management Sr. Advisor The Network Operations Global Service Partner (GSP) Sr. Advisor is responsible for the strategic oversight, performance management, and financial governance of global service providers supporting provider data management and network operations. This role ensures partner delivery aligns with operational demand, quality standards, compliance requirements, and financial expectations. In addition to operational accountability, this role owns invoice oversight, approval governance, and the ongoing evolution of transaction‑based pricing models. Working closely with Network Operations leadership, Finance, and matrix partners, the GSP Manager drives transparency, cost discipline, and value realization across onshore and offshore delivery models while enabling scalable, high‑quality network operations. Responsibilities Global Service Partner Oversight & Performance Management - Owns end‑to‑end management of global service partner relationships supporting provider data management and network operations. - Accountable for partner performance against defined service level agreements (SLAs), quality standards, productivity targets, and turnaround time expectations. - Leads regular operational reviews and governance forums to assess delivery performance, identify risks, and drive corrective actions. Financial Management, Invoicing & Pricing Governance - Owns oversight and approval of global service partner invoices, ensuring accuracy, compliance with contractual terms, and alignment to delivered volume and outcomes. - Establishes and maintains governance controls to validate transaction volumes, rate application, and billing logic prior to invoice approval. - Partners closely with Finance, Procurement, and Legal to ensure financial controls, audit readiness, and policy compliance. - Leads analysis of spend trends, unit costs, and pricing performance to identify risks, inefficiencies, and optimization opportunities. - Plays a key role in the evaluation, evolution, and optimization of transaction‑based pricing models, including: - Assessing alignment between pricing structures and operational complexity - Identifying opportunities to shift toward value‑based or outcome‑aligned pricing where appropriate - Supporting contract amendments or renewals with data‑driven recommendations Capacity, Demand & Delivery Alignment - Partners with Network Operations leadership, capacity planning, and resource management teams to align GSP staffing and cost models with forecasted demand. - Oversees workload distribution across onshore and offshore teams to balance volume, complexity, cost, and risk. - Proactively identifies delivery or financial risks tied to capacity constraints and partners with stakeholders to implement mitigation strategies. Continuous Improvement & Value Optimization - Leads joint continuous improvement initiatives with GSPs focused on increasing efficiency, accuracy, and cost effectiveness. - Uses operational and financial data to identify root causes, performance gaps, and opportunities to improve both delivery outcomes and unit economics. - Drives standardization and best‑practice adoption to reduce variability, rework, and cost leakage across partners. Governance, Risk & Compliance - Ensures GSP adherence to contractual obligations, financial controls, regulatory requirements, and audit standards. - Supports internal and external audits by providing documentation, analysis, and remediation plans related to partner performance and invoicing. - Escalates material operational or financial risks with clear impact assessments and recommended actions. Stakeholder Communication & Executive Reporting - Provides clear, concise reporting to senior leaders on partner performance, financial performance, risks, and improvement initiatives. - Delivers transparent insights through dashboards, scorecards, and executive summaries that support informed decision‑making. Qualifications: - Bachelor’s degree or higher strongly preferred in Finance, Business, Operations, or a related field or equivalent work experience required - 5+ years of experience in operations management, vendor management, or service delivery leadership required - Demonstrated experience with financial oversight, invoice validation, or cost governance in a services environment - Experience managing offshore or global service partners - Strong analytical skills with the ability to connect operational performance to financial outcomes - Proven ability to influence cross‑functional partners and external vendors - Experience with transaction‑based or unit‑priced service models - Experience supporting healthcare operations, provider data management, or regulated environments If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 116,100 - 193,500 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.