Title: Network Operations Sr. Manager - Evernorth - Remote Location: CO-Denver Job Description: Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ. The Network Operations Senior Manager is responsible for leading the day‑to‑day execution and performance of onshore provider maintenance and offshore provider data management operations. This role owns operational strategy, capacity planning, and performance oversight, with accountability for meeting defined service level, quality, and compliance expectations. The Network Operations Senior Manager works closely with matrix partners and global service partners (GSPs) to manage inventory, staffing models, and workload distribution across onshore and offshore teams. Through strong collaboration and data‑driven decision making, this role ensures appropriate resourcing, operational readiness, and continuous performance improvement to support network accuracy, provider experience, and downstream business outcomes. Responsibilities: Operational Leadership & Performance Management - Accountable for manager performance in leading onshore provider maintenance and offshore provider data management teams to deliver accurate, timely, and efficient processing of provider adds, terms, and updates. - Oversees overall operational performance through regular review of service levels, productivity, and quality metrics; develops and executes action plans to address performance gaps and sustain results. - Accountable for meeting defined performance, accuracy, turnaround time, and compliance expectations across assigned provider data portfolios. - Data‑Driven Insights & Continuous Improvement - Leads strategic analysis of operational data and reporting to identify trends, risks, and improvement opportunities. - Proactively recommends enhancements to tools, workflows, and processes to drive operational efficiency, scalability, and data quality. - Identifies, prioritizes, and facilitates mid‑ to large‑scale operational improvement initiatives impacting provider data accuracy and network integrity. - Addresses performance and quality findings at the team, cross‑team, and organizational levels, acting as a change leader to remove systemic barriers. Cross‑Functional & Partner Collaboration - Engages and communicates with matrix partners (e.g., resource management, capacity planning, technology, and business partners) to develop and execute strategies that improve performance and remove operational challenges. - Manages relationships with global service partners (GSPs), ensuring alignment on expectations, staffing models, performance outcomes, and continuous improvement initiatives. - People Leadership & Culture - Builds and sustains a positive, inclusive, and high‑performing team culture through clear communication, engagement, and development of managers and direct reports. - Provides mentoring and coaching to people leaders to enable successful achievement of goals and development of leadership capabilities. - Demonstrates managerial courage by addressing performance issues directly and consistently delivering accurate, transparent, and timely messaging to staff. Compliance & Governance - Ensures compliance with applicable state and federal regulations, internal policies, and audit requirements related to provider data management and network operations. - Partners with compliance and audit teams to support reviews, issue remediation, and ongoing risk management. - Communication & Executive Reporting - Effectively communicates operational performance, risks, and improvement initiatives verbally and in writing to senior leaders. - Ensures consistent dissemination of information, priorities, and expectations to teams and stakeholders. Qualifications: - Bachelor's degree or higher strongly preferred or equivalent work experience required - 5years of experience in operations management, network operations, or provider data management required - 3years of people leadership experience, including managing managers or supervisors preferred - Experience leading onshore/offshore or global service delivery models - Strong analytical skills with the ability to translate data into actionable insights - Proven ability to lead change and drive continuous improvement initiatives - Experience in healthcare network operations, provider data management, or credentialing - Strong executive communication and stakeholder management skills If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 113,900 - 189,900 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here (https://jobs.thecignagroup.com/us/en/benefits) . About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. _Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._ _If you require reasonable accommodation in completing the online application process, please email:_ _SeeYourself@cigna.com_ _for support. Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._ _The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._ _Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._

The job profile for this position is Network Operations Senior Supervisor, which is a Band 3 Management Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. 26002978 - Network Operations Senior Supervisor The National Ancillary Sr. Supervisor is responsible for the coordination, oversight and management of processes that ensure National Ancillary loading is completed timely and accurately. The Sr. Supervisor works closely with National Contracting and Cigna Service Operations Department to meet business objectives and Key Performance Indicators (KPIs). The National Ancillary Sr. Supervisor oversees the National Ancillary loading team. This team ensures accurate and timely loading of provider data into consuming claim and directory systems. The Sr. Supervisor is responsible for staff performance, development, oversight of projects, initiatives, and other activities. Supervisor is also responsible for understanding the capacity of the team to be able to shift resources to accommodate daily assignments and assigned projects when appropriate. Responsibilities - Ensure Provider data is loaded into consuming systems timely and accurately - Develop expertise in Cigna’s source systems - Collaborate National Contracting teams on intake, loading process and provider data requirements - Engage with matrix partners in Capacity Planning and Workforce Management, Reporting and Analysis and Network Solutions and Delivery to ensure that loading processes meet the needs of Cigna National Ancillary Providers. - Directly responsible for performance and development of the National Ancillary loading team. Responsible for coaching, supporting, and mentoring the team. - Direct and advise the team on daily operations and critical enterprise projects to ensure the entire team tasks are completed with high quality standards - Serve as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve provider tax related issues and ensure timely resolution - High level responsibility for projects and initiatives. Ensure milestones and deadlines are met. Evaluates project status and resource utilization to implement team’s effectiveness. Functions as Lead for some projects as appropriate - Works closely with Leadership to understand and support Cigna’s provider data strategy - Review data to determine trends and improvement opportunities Qualifications - Bachelor’s degree or higher strongly preferred or equivalent work experience required - 1+ years of supervisory experience preferred - 5+ years using FSS, PWB, Proclaim, SAM, PMHS, Facets, HCPM, IS2, and SANP required - Strong attention to detail with an understanding process modeling preferred - Prior experience in the healthcare industry and knowledge of provider data required - Understanding of Excel and MS Word required - Strong analytical skills and a proven ability to work in a dynamic and team-oriented environment - Proven ability to develop and maintain positive matrix partner working relationships - Demonstrated ability to contribute to solutions in a positive and proactive manner - Excellent verbal and written communication skills - Excellent organization skills and ability to meet deadlines are required - Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions - Ability to adapt to a dynamic working environment and make independent decisions If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 75,500 - 125,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

26002978 - Network Operations Senior Supervisor The National Ancillary Sr. Supervisor is responsible for the coordination, oversight and management of processes that ensure National Ancillary loading is completed timely and accurately. The Sr. Supervisor works closely with National Contracting and Cigna Service Operations Department to meet business objectives and Key Performance Indicators (KPIs). The National Ancillary Sr. Supervisor oversees the National Ancillary loading team. This team ensures accurate and timely loading of provider data into consuming claim and directory systems. The Sr. Supervisor is responsible for staff performance, development, oversight of projects, initiatives, and other activities. Supervisor is also responsible for understanding the capacity of the team to be able to shift resources to accommodate daily assignments and assigned projects when appropriate. Responsibilities - Ensure Provider data is loaded into consuming systems timely and accurately - Develop expertise in Cigna’s source systems - Collaborate National Contracting teams on intake, loading process and provider data requirements - Engage with matrix partners in Capacity Planning and Workforce Management, Reporting and Analysis and Network Solutions and Delivery to ensure that loading processes meet the needs of Cigna National Ancillary Providers. - Directly responsible for performance and development of the National Ancillary loading team. Responsible for coaching, supporting, and mentoring the team. - Direct and advise the team on daily operations and critical enterprise projects to ensure the entire team tasks are completed with high quality standards - Serve as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve provider tax related issues and ensure timely resolution - High level responsibility for projects and initiatives. Ensure milestones and deadlines are met. Evaluates project status and resource utilization to implement team’s effectiveness. Functions as Lead for some projects as appropriate - Works closely with Leadership to understand and support Cigna’s provider data strategy - Review data to determine trends and improvement opportunities Qualifications - Bachelor’s degree or higher strongly preferred or equivalent work experience required - 1+ years of supervisory experience preferred - 5+ years using FSS, PWB, Proclaim, SAM, PMHS, Facets, HCPM, IS2, and SANP required - Strong attention to detail with an understanding process modeling preferred - Prior experience in the healthcare industry and knowledge of provider data required - Understanding of Excel and MS Word required - Strong analytical skills and a proven ability to work in a dynamic and team-oriented environment - Proven ability to develop and maintain positive matrix partner working relationships - Demonstrated ability to contribute to solutions in a positive and proactive manner - Excellent verbal and written communication skills - Excellent organization skills and ability to meet deadlines are required - Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions - Ability to adapt to a dynamic working environment and make independent decisions If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 75,500 - 125,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Role Description We are seeking a Senior Manager, Network Intelligence and 3P Strategy to build and lead the network intelligence capability that underpins Amazon Health’s expanding provider ecosystem. This is a highly strategic role responsible for defining how Amazon evaluates markets, designs provider networks, and translates network insights into scalable partnerships across payers, employers, and health systems. This role operates at the intersection of strategy, analytics, and execution and will directly influence how Amazon scales its provider platform nationally. You will define and scale the frameworks Amazon uses to prioritize markets, evaluate partnerships, and design high-performing provider networks. This includes building durable mechanisms that integrate access, economics, quality, and competitive dynamics into repeatable decision systems. You will establish the long-term architecture for how Amazon approaches network design in an increasingly hybrid model spanning owned assets, third-party partnerships, and care. You will serve as the primary analytical partner to the Chief Network Officer, helping shape Amazon’s transition toward more health plan–driven growth models. This includes: - Assessing the economic implications of payer mix shifts and risk-based partnerships - Evaluating partnership constructs and network configuration tradeoffs - Developing forward-looking scenarios on margin durability and platform scalability - Translating complex market dynamics into decision-ready insights for senior leadership You will play a key role in shaping how Amazon evaluates long-term payer strategy and the evolving economics of national network platforms. Key job responsibilities - Network Intelligence and Market Strategy - Own development of Amazon Health’s network intelligence frameworks including market prioritization, access modeling, and partnership archetypes - Lead market intelligence across major U.S. metros incorporating employer density, payer dynamics, access patterns, and cost trends - Establish structured partner evaluation methodologies spanning clinical quality, financial sustainability, operational fit, and strategic durability - Drive next-generation network design approaches incorporating geospatial insights, access analytics, and multi-factor optimization - Payer Economics and Platform Strategy - Develop analytical frameworks assessing payer mix shifts, partnership structures, and network configuration tradeoffs - Provide executive-level insight into margin durability, access expansion, and capital efficiency - Shape long-range scenarios that inform Amazon’s payer and employer platform strategy - Synthesize fragmented signals into coherent narratives that guide strategic decisions - 3P Partnership Strategy - Influence strategy for high-stakes partnerships with health systems, physician groups, specialty networks, and ecosystem partners - Design scalable partnership models balancing speed, flexibility, and long-term value creation - Provide competitive intelligence across integrated incumbents and emerging network innovators - Analytics Platforms and Decision Systems - Partner with Data Science and Finance to build scalable network intelligence tooling and decision systems - Drive development of models informing network adequacy, access expansion, partnership ROI, and sequencing A day in the life - Assessing the economic implications of payer mix shifts and risk-based partnerships - Evaluating partnership constructs and network configuration tradeoffs - Developing forward-looking scenarios on margin durability and platform scalability - Translating complex market dynamics into decision-ready insights for senior leadership Qualifications - 10+ years of business development, partnership management, or sourcing new business experience - Bachelor's degree - Experience building and managing financial models for business forecasting and problem solving, or experience applying key financial performance indicators (KPIs) to analyses - Experience in influencing senior leadership through data driven insights - Experience effectively communicating complex concepts through written and verbal communication - Experience owning large, ambiguous problem spaces end-to-end - Deep understanding of provider economics, value-based care constructs, and network design principles - Proven ability to operate independently in fast-moving environments Preferred Qualifications - MBA - Experience working within a high-growth technology company - Experience developing and launching V1 products - Experience working across multiple parts of the healthcare value chain - Experience building network intelligence platforms or decision frameworks - Familiarity with geospatial analytics, market intelligence, or advanced network planning approaches - Passion for healthcare transformation and building scalable national platforms Benefits - Health insurance (medical, dental, vision, prescription) - Basic Life & AD&D insurance and option for Supplemental life plans - EAP, Mental Health Support, Medical Advice Line - Flexible Spending Accounts - Adoption and Surrogacy Reimbursement coverage - 401(k) matching - Paid time off - Parental leave