• The National Ancillary Sr. Supervisor is responsible for the coordination, oversight and management of processes that ensure National Ancillary loading is completed timely and accurately. • The Sr. Supervisor works closely with National Contracting and Cigna Service Operations Department to meet business objectives and Key Performance Indicators (KPIs). • Oversees the National Ancillary loading team ensuring accurate and timely loading of provider data into systems. • Responsible for staff performance, development, oversight of projects, initiatives, and other activities. • Ensure Provider data is loaded into consuming systems timely and accurately. • Develop expertise in Cigna’s source systems. • Collaborate National Contracting teams on intake, loading process and provider data requirements. • Directly responsible for performance and development of the National Ancillary loading team. • Responsible for coaching, supporting, and mentoring the team. • Serve as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve provider tax related issues and ensure timely resolution. • Ensure milestones and deadlines are met for projects and initiatives, evaluating project status and resource utilization to implement team’s effectiveness.

• Troubleshoot, configure, and maintain SD-WAN infrastructure and services. • Monitor network performance, identify bottlenecks, and implement enhancements. • Provide advanced troubleshooting and problem resolution for SD-WAN environments. • Lead network projects, including firmware, patches, vulnerabilities, and documentation. • Serve as the highest point of technical escalation for network issues, particularly those related to SD-WAN and network technologies. • Perform root cause analysis for complex network problems and develop permanent solutions. • Collaborate with Tier 1 and 2 technicians, providing mentorship and guidance. • Provide essential support to voice and data customers, ensuring prompt and effective service delivery. • Assist in diagnosing and resolving basic wireline and wireless service issues by collaborating with internal and external resources. • Coordinate with vendors, stakeholders, and other teams to ensure successful outcomes. • Document all support activities accurately within the ticketing system. • Assist in coordinating remote field engineer dispatches and provide support during on-site visits. • Assist in managing tickets within support queues, adhering to established processes, SLAs/SLOs/KPIs. • Support change requests and assist in troubleshooting customer configurations. • Conduct regular security audits and participate in security incident response activities.

Network Operations Global Service Partner Sr. Advisor - Evernorth - Remote Location: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ. Network Operations Global Service Partner (GSP) Sr. Advisor / Program Management Sr. Advisor The Network Operations Global Service Partner (GSP) Sr. Advisor is responsible for the strategic oversight, performance management, and financial governance of global service providers supporting provider data management and network operations. This role ensures partner delivery aligns with operational demand, quality standards, compliance requirements, and financial expectations. In addition to operational accountability, this role owns invoice oversight, approval governance, and the ongoing evolution of transaction‑based pricing models. Working closely with Network Operations leadership, Finance, and matrix partners, the GSP Manager drives transparency, cost discipline, and value realization across onshore and offshore delivery models while enabling scalable, high‑quality network operations. Responsibilities Global Service Partner Oversight & Performance Management - Owns end‑to‑end management of global service partner relationships supporting provider data management and network operations. - Accountable for partner performance against defined service level agreements (SLAs), quality standards, productivity targets, and turnaround time expectations. - Leads regular operational reviews and governance forums to assess delivery performance, identify risks, and drive corrective actions. Financial Management, Invoicing & Pricing Governance - Owns oversight and approval of global service partner invoices, ensuring accuracy, compliance with contractual terms, and alignment to delivered volume and outcomes. - Establishes and maintains governance controls to validate transaction volumes, rate application, and billing logic prior to invoice approval. - Partners closely with Finance, Procurement, and Legal to ensure financial controls, audit readiness, and policy compliance. - Leads analysis of spend trends, unit costs, and pricing performance to identify risks, inefficiencies, and optimization opportunities. - Plays a key role in the evaluation, evolution, and optimization of transaction‑based pricing models, including: - Assessing alignment between pricing structures and operational complexity - Identifying opportunities to shift toward value‑based or outcome‑aligned pricing where appropriate - Supporting contract amendments or renewals with data‑driven recommendations Capacity, Demand & Delivery Alignment - Partners with Network Operations leadership, capacity planning, and resource management teams to align GSP staffing and cost models with forecasted demand. - Oversees workload distribution across onshore and offshore teams to balance volume, complexity, cost, and risk. - Proactively identifies delivery or financial risks tied to capacity constraints and partners with stakeholders to implement mitigation strategies. Continuous Improvement & Value Optimization - Leads joint continuous improvement initiatives with GSPs focused on increasing efficiency, accuracy, and cost effectiveness. - Uses operational and financial data to identify root causes, performance gaps, and opportunities to improve both delivery outcomes and unit economics. - Drives standardization and best‑practice adoption to reduce variability, rework, and cost leakage across partners. Governance, Risk & Compliance - Ensures GSP adherence to contractual obligations, financial controls, regulatory requirements, and audit standards. - Supports internal and external audits by providing documentation, analysis, and remediation plans related to partner performance and invoicing. - Escalates material operational or financial risks with clear impact assessments and recommended actions. Stakeholder Communication & Executive Reporting - Provides clear, concise reporting to senior leaders on partner performance, financial performance, risks, and improvement initiatives. - Delivers transparent insights through dashboards, scorecards, and executive summaries that support informed decision‑making. Qualifications: - Bachelor’s degree or higher strongly preferred in Finance, Business, Operations, or a related field or equivalent work experience required - 5+ years of experience in operations management, vendor management, or service delivery leadership required - Demonstrated experience with financial oversight, invoice validation, or cost governance in a services environment - Experience managing offshore or global service partners - Strong analytical skills with the ability to connect operational performance to financial outcomes - Proven ability to influence cross‑functional partners and external vendors - Experience with transaction‑based or unit‑priced service models - Experience supporting healthcare operations, provider data management, or regulated environments If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 116,100 - 193,500 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Title: Network Operations Sr. Manager - Evernorth - Remote Location: CO-Denver Job Description: Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ. The Network Operations Senior Manager is responsible for leading the day‑to‑day execution and performance of onshore provider maintenance and offshore provider data management operations. This role owns operational strategy, capacity planning, and performance oversight, with accountability for meeting defined service level, quality, and compliance expectations. The Network Operations Senior Manager works closely with matrix partners and global service partners (GSPs) to manage inventory, staffing models, and workload distribution across onshore and offshore teams. Through strong collaboration and data‑driven decision making, this role ensures appropriate resourcing, operational readiness, and continuous performance improvement to support network accuracy, provider experience, and downstream business outcomes. Responsibilities: Operational Leadership & Performance Management - Accountable for manager performance in leading onshore provider maintenance and offshore provider data management teams to deliver accurate, timely, and efficient processing of provider adds, terms, and updates. - Oversees overall operational performance through regular review of service levels, productivity, and quality metrics; develops and executes action plans to address performance gaps and sustain results. - Accountable for meeting defined performance, accuracy, turnaround time, and compliance expectations across assigned provider data portfolios. - Data‑Driven Insights & Continuous Improvement - Leads strategic analysis of operational data and reporting to identify trends, risks, and improvement opportunities. - Proactively recommends enhancements to tools, workflows, and processes to drive operational efficiency, scalability, and data quality. - Identifies, prioritizes, and facilitates mid‑ to large‑scale operational improvement initiatives impacting provider data accuracy and network integrity. - Addresses performance and quality findings at the team, cross‑team, and organizational levels, acting as a change leader to remove systemic barriers. Cross‑Functional & Partner Collaboration - Engages and communicates with matrix partners (e.g., resource management, capacity planning, technology, and business partners) to develop and execute strategies that improve performance and remove operational challenges. - Manages relationships with global service partners (GSPs), ensuring alignment on expectations, staffing models, performance outcomes, and continuous improvement initiatives. - People Leadership & Culture - Builds and sustains a positive, inclusive, and high‑performing team culture through clear communication, engagement, and development of managers and direct reports. - Provides mentoring and coaching to people leaders to enable successful achievement of goals and development of leadership capabilities. - Demonstrates managerial courage by addressing performance issues directly and consistently delivering accurate, transparent, and timely messaging to staff. Compliance & Governance - Ensures compliance with applicable state and federal regulations, internal policies, and audit requirements related to provider data management and network operations. - Partners with compliance and audit teams to support reviews, issue remediation, and ongoing risk management. - Communication & Executive Reporting - Effectively communicates operational performance, risks, and improvement initiatives verbally and in writing to senior leaders. - Ensures consistent dissemination of information, priorities, and expectations to teams and stakeholders. Qualifications: - Bachelor's degree or higher strongly preferred or equivalent work experience required - 5years of experience in operations management, network operations, or provider data management required - 3years of people leadership experience, including managing managers or supervisors preferred - Experience leading onshore/offshore or global service delivery models - Strong analytical skills with the ability to translate data into actionable insights - Proven ability to lead change and drive continuous improvement initiatives - Experience in healthcare network operations, provider data management, or credentialing - Strong executive communication and stakeholder management skills If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 113,900 - 189,900 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here (https://jobs.thecignagroup.com/us/en/benefits) . About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. _Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._ _If you require reasonable accommodation in completing the online application process, please email:_ _SeeYourself@cigna.com_ _for support. Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._ _The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._ _Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._