• To determine account management strategies related to client service plans • To be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business • To provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models • To oversee the work of other local Client Services staff • Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs • Conducts pre-renewal visits reviewing client loss experience and general company performance • Reviews and identifies areas of potential dissatisfaction prior to renewal meetings • Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs • Negotiates changes or improvements to service plan • Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development • Coordinates client invoicing, audits and accounts receivable follow up for assigned clients • Resolves all major customer service issues • Identifies and solicits cross-selling opportunities • Participates in local insurance community through advanced education and affiliation memberships • Supervises and directs personnel assigned to programs requiring multiple Account Representatives • Ensures compliance with all applicable Quality initiatives

• To determine account management strategies related to client service plans • to be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business • to provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models • and to oversee the work of other local Client Services staff • Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs • Conducts pre-renewal visits reviewing client loss experience and general company performance • Reviews and identifies areas of potential dissatisfaction prior to renewal meetings • Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs • Negotiates changes or improvements to service plan • Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development • Coordinates client invoicing, audits and accounts receivable follow up for assigned clients • Resolves all major customer service issues • Identifies and solicits cross-selling opportunities • Participates in local insurance community through advanced education and affiliation memberships • Supervises and directs personnel assigned to programs requiring multiple Account Representatives • Ensures compliance with all applicable Quality initiatives

• Provide personalized, dedicated support to clients, HR teams, and employees, ensuring a smooth and seamless benefits experience • Ensure we consistently deliver innovative solutions that exceed service expectations and improve access to care • Take ownership of escalated issues, including complex claims, denials, authorizations, appeals, and incentive-related questions • Educate employees on plan offerings, benefit usage optimization, and available resources • Assist in coordinating and support onsite client wellness initiatives • Run and Analyze claims reports to identify trends and perform root cause analysis on errors • Support new-hire onboarding, open enrollment, and health fair activities

Role Description The Provider Relations Specialist is responsible for establishing and maintaining positive relationships with various providers across all markets in the Value Hub, building strong, cohesive partnerships. The role is responsible for: - Driving provider engagement and strong communication - Supporting network development - Managing and improving provider performance - Sharing data and insights - Supporting the implementation of quality and care initiatives in partnership with other teams across the Value Hub Works with internal staff and other contracted entities to deliver contractual performance standards and ensure customer service objectives are continually met. Qualifications - Experience in marketing, sales or customer service in a health care setting required - Strong business acumen, customer service skills, follow-up, organizational and project management skills - Bachelor’s degree and/or equivalent experience OR 3 or more years' experience working in a similar position in the healthcare industry - Experience working as an account manager in value-based programs preferred - Valid driver’s license and/or reliable transportation required for travel - Ability to establish and maintain positive business relationships, negotiate favorably, collaborate with others, and build consensus - Demonstrated ability to understand and interpret laws, rules and regulations as defined under state and Federal statutes - Ability to understand Summary Plan Descriptions, Benefit Summaries, internal operations workflows, and claims policies & procedures - Strong problem-solving abilities - Ability to identify issues and problems within administrative processes activities - Familiarity with value-based care health arrangements and programs - Ability to understand insights and trends from dashboards and analyzed data outputs - Ability to maintain strict confidentiality at all times - Ability to continually re-prioritize to meet the needs of internal and external customers throughout the workday - Thorough knowledge of generally accepted professional office procedures and processes Requirements - Sedentary work - prolonged periods of sitting and exert up to 10 lbs. force occasionally - This is a remote role but we will only consider folks in the Colorado Springs area - This role will require regular commuting to the physician's offices in Colorado Springs - We are interested in applicants who have healthcare experience and also who have previous experience in value-based payer (insurance) agreements