• Partner with the Engineering Managers to plan product expansion roadmaps for platform engineering. • Lead end-to-end planning and delivery for complex cross-functional programs with clear goals, timelines, owners, and success metrics. • Partner with Principal Engineers, Staff Engineers, and senior engineering leadership to develop plans to scale our systems and services, and in some cases - help break our monolithic backend into multiple services. • Build and maintain program plans, RAID logs, status updates, and executive-ready communication materials. • Build consensus and deliver high-value outcomes. • Develop project plans across teams as needed within the Product and Engineering department (DevOps, IT, Product, Engineering, and QA), as well as cross-functional teams extending throughout the company. • Partner with project-specific stakeholders throughout the company to capture details and perform successful change management with third-party development partners. • Utilize lifecycle data to proactively raise risks and trade-off decisions to key stakeholders. Actively mitigate these with scope control and resourcing. • Identify and resolve all cross-organizational dependencies and potential blockers. • Ensure all status materials and roadmap documents are compiled, aggregated and complete and remain well-maintained. • Drive improvement and iteration on the platform engineering roadmap. • Facilitate iteration planning, progress tracking, retrospectives and reporting. • Develop key metrics to track the effectiveness of the distribution of work to third party partners.

About Us: ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms. We support over 20,000 restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash. Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy. About the Position: As a Senior Technical Program Manager, you will be a champion for engineering excellence and institutionalizing best practices for our distributed workforce. This is a high-impact role that requires strong ownership of complex work, effective dependency management, and the ability to keep multiple work streams moving forward. You are joining us at a key inflection point as we scale the engineering organization to meet growing customer demand. This is a remote position located in the United States, and will report to an Engineering Manager; No direct reports. This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages. What We Love About You: You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive. You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts. You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it. You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges. What Success Looks Like: Specifically you will: - Partner with the Engineering Managers to plan product expansion roadmaps for platform engineering. - Lead end-to-end planning and delivery for complex cross-functional programs with clear goals, timelines, owners, and success metrics. - Partner with Principal Engineers, Staff Engineers, and senior engineering leadership to develop plans to scale our systems and services, and in some cases - help break our monolithic backend into multiple services. - Build and maintain program plans, RAID logs, status updates, and executive-ready communication materials. - Build consensus and deliver high-value outcomes. - Develop project plans across teams as needed within the Product and Engineering department (DevOps, IT, Product, Engineering, and QA), as well as cross-functional teams extending throughout the company. - Partner with project-specific stakeholders throughout the company to capture details and perform successful change management with third-party development partners. - Utilize lifecycle data to proactively raise risks and trade-off decisions to key stakeholders. Actively mitigate these with scope control and resourcing. - Identify and resolve all cross-organizational dependencies and potential blockers. - Ensure all status materials and roadmap documents are compiled, aggregated and complete and remain well-maintained. - Drive improvement and iteration on the platform engineering roadmap. - Facilitate iteration planning, progress tracking, retrospectives and reporting. - Develop key metrics to track the effectiveness of the distribution of work to third party partners. Within 30 days, you’ll… - Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience) - Learn about our sales and onboarding processes to understand the value ChowNow brings to local restaurant owners. - Work with key Engineering Managers to identify priority projects, meet with key stakeholders, and develop a plan for immediate action, while curating plans for future development. Within 60 days, you’ll… - Understand our current platform and services posture. - Manage relationships with third-party development partners. - Establish and monitor plans to ensure the realization of goals and continuous improvements in relation to product expansion programs and platform engineering. - Perform weekly reviews of feature velocity and platform engineering improvement opportunities from the third party development partners and escalate to the VP of Engineering and CTO as needed. Within 90 days, you’ll… - Present proposed project plans to Product Management and Executive teams. - Identify and execute on opportunities for more effective and efficient processes. - Identify risks and apply mitigation techniques to ensure timely project execution. You Should Apply If: - You have 5+ years of experience performing cross-functional technical project management, preferably in a startup environment. - You have 3+ years of experience managing or implementing an agile, scrum-based team of teams framework that influences a 50+ person engineering organization. - You understand and are passionate about all things platform engineering throughout an organization: best practices, testing, and training. - You have a deep understanding of end-to-end architecture and the software engineering life cycle. - You understand the basics of cloud infrastructure delivery and associated key metrics. - You have excellent leadership skills with superior written and verbal communication skills. - You like to solve problems and are always looking for ways to improve team performance. - You know how to keep teams organized and on track. - You are comfortable in fast-paced and complex environments. About Our Benefits: - Expected Base Salary Range: $149,450 - $195,375 (depending on candidate location and experience) - Ongoing training and growth opportunities. - A "Best Place to Work" winner multiple times where we focus on creating a great employee experience. - Rock solid medical, dental, and vision plans. - Mental Health Coverage - we offer several programs to support your mental health and wellness goals. - Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life - 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave. - 401(k) Matching - Employer-contributing student loan assistance program or continuing education reimbursement program - Employee Stock Incentive Plan. - Pet insurance for your fur babies - Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly. - Enough freedom to spread your wings while still holding you accountable. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required. As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs. Information Regarding Recruiting Scams: ChowNow does not engage in outreach to prospective candidates by text message about employment opportunities, interviews, or employment offers, and we do not make job offers after only one interview. ChowNow does not ask candidates to submit sensitive personal information (Passport details, banking information, etc.) as part of the interview process. ChowNow employment offers are made by a ChowNow Talent Acquisition team member with a @chownow.com email address only. ChowNow does not ask candidates to provide funds to the company for onboarding, equipment, or supplies. If you receive an employment inquiry or employment offer from a non @chownow.com email address, consider it spam. Read here about your California privacy rights. #Li-Remote

Role Description In this role, you will help stand up and operationalize a newly formed AI‑focused organization by building the reporting, data, and insights foundation that leadership relies on to make decisions. You will design and deliver executive‑level dashboards, portfolio health reporting, and a scalable data ecosystem that brings together information from multiple tools and systems. You’ll operate in a fast‑paced, ambiguous environment, partnering closely with program leaders, engineering, operations, and strategy stakeholders to define metrics, establish reporting standards, and translate complex data into clear, decision‑ready insights. This role blends hands‑on dashboarding and data modeling with strategic storytelling and cross‑team influence. Responsibilities - Business Insights & Executive Reporting - Own end‑to‑end KPI reporting, including metric definition, instrumentation, refresh cadence, and executive‑level narratives - Develop and maintain portfolio‑level metrics that reflect progress, throughput, health, risk, and value realization across programs and workstreams - Produce recurring executive reporting packages (weekly, bi‑weekly, monthly) with clear storylines, insights, and decision points - Perform data analysis to support leadership decisions, including trend analysis, drivers, risks, and scenario comparisons - Establish and maintain standardized metric definitions to ensure consistency, trust, and alignment across leadership reporting - Organizational Data Ecosystem & Backbone - Design how data flows across operational tools and systems (e.g., work tracking, intake, operational platforms) into a unified reporting layer - Structure and manage the data backbone, including entities, hierarchies, mappings, and standards that enable cross‑tool reporting - Integrate multiple reporting sources into consolidated, scalable models, eliminating manual data stitching - Define and enforce data quality controls, including completeness, consistency, lineage, and reconciliation - Enable “dashboard as the aggregator” patterns, allowing leaders to move seamlessly from high‑level insights to underlying work - Normalize and reconcile inconsistent hierarchies, rollups, and parent/child relationships using translation and mapping logic - Dashboarding, Modeling & Performance - Design and build scalable Power BI solutions, including datasets, semantic models, measures, and reusable reporting components - Apply best practices for tabular data modeling, metric calculations, and dashboard design - Optimize report performance and reliability through efficient model design, refresh strategies, and query optimization - Partner with stakeholders to translate ambiguous business questions into durable, scalable metrics and dashboards - Collaboration & Influence - Partner closely with program leaders, engineering, operations, finance, and strategy stakeholders - Act as connective tissue across teams to align on portfolio taxonomy, hierarchies, and rollups - Influence decision‑making through clear data storytelling and trusted, actionable insights Qualifications - Demonstrated experience delivering portfolio‑level insights and executive reporting that drives leadership decisions - Strong capability designing data models and reporting layers across multiple systems and tools - Proven ability to define KPIs, analyze trends, and translate findings into leadership‑ready narratives - Strong stakeholder engagement, communication, and data storytelling skills - Minimum 2–4 years of experience with: - Azure DevOps, Microsoft Fabric, and Power BI - SQL or Python - Program and Portfolio Management, including rhythm‑of‑business execution and operational reporting Preferred Qualifications - Experience working in fast‑paced or startup‑like environments with high ambiguity - Experience integrating work tracking tools (e.g., Jira, Azure DevOps) into unified reporting views - Familiarity with semantic modeling, advanced calculations, and reporting optimization in Power BI - Working knowledge of data warehousing concepts and multi‑source analytics architectures - Examples of building dashboards, data ecosystems, or operational reporting frameworks end‑to‑end Salary Range At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $40 to $43.75 USD/Hourly. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Benefits - Medical, dental, and vision coverage - Flexible Spending Account - 401k program - Competitive PTO offerings - Parental Leave - Opportunities for professional growth and development Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Location Remote, preferably in East and Central Time Zone

• Ensure data availability and quality for customers by evolving connectors and supporting product changes. • Advance internal ingestion capabilities to maximize customer satisfaction and platform reliability. • Coordinate Support, Customer Success (CSM), Engineering, and QA (and occasionally clients) to secure delivery. • Own relationships with data sources (API/reporting providers). • Industrialize connector creation and maintenance (processes, standards, monitoring). • Expand automation and AI usage to reduce manual work and accelerate operations. • Own the roadmap and evolution of connectors and ingestion capabilities to sustain platform reliability and unlock product value. • Deliver data that is available, fresh, and reliable at scale, with clear standards and predictable timelines. • Strengthen operations and incident management with effective, reassuring stakeholder communication. • Increase operational leverage through automation and AI, prioritizing repeatability, throughput, and robustness. • Build constructive relationships with data providers to anticipate changes and minimize disruption. • Align cross-functional teams (Support, CSM, Engineering, QA) on priorities, quality standards, and execution. • Execution principles: Reliability first — data availability and quality at scale. • Leverage and speed: automate repeatable work to increase throughput. • Customer trust: transparent communication and predictable delivery. • Anticipation: proactive management of changes on data sources.