Role Description The Primary Family Coordinator (PFC) works under the direction of Sr. Director, Family Services. PFC manages referral and case activity to ensure phone follow-up and or response on-site to hospitals occur in a manner that meets NEDS’ mission, vision, and values while best serving Donor Families. The PFC participates in a remote work capacity and schedule that provides oversight of new and current referrals as well as the allocation of Family Services staff during call shifts. Only candidates with OPO Family Coordinator experience will be considered at this time. Focus Areas/Essential Job Functions: - Receives new referrals from Referral Resource Coordinator (RRC); rechecks donor registry, tissue eligibility, and when appropriate contacts hospital to obtain referral specifics and family dynamics to assist with donation discussion. - Uses resources to determine the best phone and/or on-site response, dispatches appropriate staff accordingly. - Collaborates with RRC Lead to communicate and determine FSC / FRC dispatching needs. - Documents all follow-up into NEDS electronic medical record. - Monitors referral and case activity overnight. - Participates in required meetings and training. - Performs other duties as deemed necessary by Senior Director and/or Manager of Family Services. - Ability to work remote 12-hour on-call shifts. Approximately 16 shifts per month with rotating shifts between days and nights from 6:00am-6:00pm and 6:00pm-6:00am. Qualifications - Computer & Application Literacy: Proficiency in Microsoft Office products (e.g., Word, Excel, PowerPoint) and Microsoft Outlook required. Experience with electronic medical records (e.g., Cerner, Epic, Meditech) preferred. - Interpersonal and Communication Skills: Strong interpersonal, written and verbal communication skills. Ability to critically think, problem solve, and work productively both independently and as a team participant with both NEDS staff members and hospital partners. Skilled in active listening and proven ability to handle sensitive and confidential information. - Organization: Able to successfully prioritize when faced with demands, requests and deadlines. Effectively handles competing priorities. Able to distinguish between the crucial and trivial. Sees the big picture. Keeps situations in proper perspective. - Confidentiality: Ability to handle highly confidential information in a professional manner. High level of judgment and discretion. Requirements - Bachelor’s degree preferred with experience and/or a combination of knowledge, education, training, and/or equivalent background as an OPO Family Services and/or Hospital Development Coordinator. - Proven competence as determined by Sr. Director, Family Services and/or current supervisor. - OPO experience required, experience speaking with families strongly preferred. - Will be expected to travel to Waltham, MA not more than twice per year. Benefits - Generous paid time-off program - Health, Dental, Vision, and Mental Health insurance coverage - 2x Annual Salary Life Insurance - Fertility Benefits - Flex Spending Account Options - 403(b) Retirement Plan with Organizational Contributions - Tuition Reimbursement - Employee Assistance Program (EAP) - Pet Insurance - Working Advantage discounts Program - Personal career and skill development opportunities - Participation in corporate sponsored events like the annual Blue & Green Walk, Community Volunteering opportunities, Organization-wide team-building outings, and more!

Remote Destination Travel Specialist | Flexible Hours | Entrepreneurial Opportunity 🌍 Turn Your Passion for Travel into a Rewarding Career! ✈️ Are you passionate about travel and looking for an opportunity to build your own business while helping others create unforgettable experiences? We are offering an exciting remote business opportunity for individuals who want to work in the travel industry with the support of a well-established host agency. Why Join Us? ✅ Flexible Remote Work – Set your own hours and work from anywhere. ✅ Full Training Provided – No prior experience? No problem! We provide all the tools and support you need. ✅ Exclusive Travel Perks – Gain access to industry discounts, FAM trips, and supplier promotions. ✅ Entrepreneurial Growth – Be your own boss while working with a trusted host agency. Position Overview As a Destination Travel Specialist, you will help clients plan and book travel experiences, including luxury vacations, cruises, honeymoons, destination weddings, and group getaways. Key Responsibilities: 🛳️ Assist clients in booking hotels, flights, cruises, and vacation packages. 🏝️ Plan and arrange destination weddings, honeymoons, and group travel experiences. 📅 Manage client travel itineraries and ensure seamless booking experiences. 📞 Communicate with travel vendors and suppliers to secure the best deals. 💬 Provide expert travel recommendations based on client preferences and budget. 🌍 Stay up to date on travel trends, industry updates, and supplier promotions. What We’re Looking For: ✅ Passion for travel and helping others create unforgettable experiences. ✅ Strong communication and customer service skills. ✅ Self-motivated and able to work independently. ✅ Ability to learn and use online booking platforms and digital tools. ✅ No prior travel industry experience required—training is provided! Compensation & Benefits: 🏡 Remote Work & Flexible Schedule – Work when and where you choose. 🎓 Training & Certification – Gain industry knowledge and credentials. ✈️ Exclusive Travel Perks – Access discounts, free trips, and supplier incentives. 🚀 Ready to Start Your Travel Career? Apply Today! 🚀 $35,000 - $75,000 a year

Job Title: Work from WiFi: Travel Booking Pro (Remote) Location: Remote (U.S. Based – Work from Anywhere with WiFi) Schedule: Flexible | Full-Time or Part-Time About the Role Do you dream of earning income while planning amazing vacations for others—all from your phone or laptop? We’re looking for Travel Booking Pros who are ready to build a flexible remote career, helping clients book unforgettable trips, destination weddings, honeymoons, cruises, and more. This role is perfect for self-starters, creatives, travel lovers, and anyone looking to monetize their passion while working from WiFi—whether at home or around the world. What You'll Do - Consult with clients to plan vacations, group travel, honeymoons, and special events. - Research and book travel packages including flights, hotels, cruises, excursions, and more. - Provide personalized recommendations based on budget, destination, and client preferences. - Build relationships with top travel suppliers and brands. - Use booking systems and CRM tools (training provided). - Stay up to date on deals, certifications, and travel promotions. - Attend virtual trainings and supplier webinars (live or on-demand). What We Provide - Certification as a Travel Advisor (no prior experience needed). - Personal travel booking website and back-office access. - 1-on-1 mentorship and daily training support. - Access to 100+ travel suppliers, cruise lines, and resort brands. - Discounted and complimentary travel perks. - Work-from-anywhere flexibility with no inventory or quotas. Who You Are - 18+ and legally eligible to work in the U.S. - Detail-oriented with strong communication skills. - Passionate about travel, helping others, and working independently. - Comfortable with technology and virtual tools (smartphone or computer). - Open to learning and growing within the travel industry. $25,000 - $65,000 a year Diversity & Inclusion We welcome applicants from all backgrounds and walks of life. This opportunity is inclusive, flexible, and designed to empower individuals of all experience levels to create financial freedom through travel entrepreneurship. 🚀 Ready to Work from WiFi and Book Dreams? Apply now to start your journey as a certified Travel Booking Pro and turn your love for travel into income—wherever you are!

• Build and Scale Pipeline: Take responsibility for your team's contribution to sales pipeline, ensuring defined targets are reliably achieved or exceeded while monitoring forecast accuracy and conversion rates • Test and Develop Outbound Strategies: Experiment with new outbound channels, messaging approaches, and sequences to evolve go-to-market strategies • Build and Develop Team: Scale the team from four to eight SDRs/BDRs with structured onboarding and continuous development programs • Coaching and Enablement: Regularly analyze sales calls in German and English, provide concrete feedback, and support team improvement in conversion rates and meeting quality • Process Excellence: Develop scalable processes, playbooks, and workflows enabling efficient work and high quality at growing volumes • Cross-Team Collaboration: Work closely with Sales, Marketing, and Customer Success to ensure smooth lead handoffs and develop ideal customer profiles and messaging • Shape Team Culture: Create a performance-oriented and collaborative environment where SDRs feel supported, can develop, and are motivated to advance their careers