New England Donor Services

Company Description Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 - 2025! Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do. New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 55 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with over 200 hospitals and serves nearly 15 million people in our region, screening nearly 55,000 potential donor referrals annually. With approximately $150M in operating revenues, NEDS employs 387 clinical and non-clinical staff members throughout New England and across the country. Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve. Job Description The Primary Family Coordinator (PFC) works under the direction of Sr. Director, Family Services. PFC manages referral and case activity to ensure phone follow-up and or response on-site to hospitals occur in a manner that meets NEDS’ mission, vision, and values while best serving Donor Families. The PFC participates in a remote work capacity and schedule that provides oversight of new and current referrals as well as the allocation of Family Services staff during call shifts. Only candidates with OPO Family Coordinator experience will be considered at this time. OCUS AREAS/ESSENTIAL JOB FUNCTIONS: - Receives new referrals from Referral Resource Coordinator (RRC); rechecks donor registry, tissue eligibility, and when appropriate contacts hospital to obtain referral specifics and family dynamics to assist with donation discussion. - Uses resources to determine the best phone and/or on-site response, dispatches appropriate staff accordingly. - Collaborates with RRC Lead to communicate and determine FSC / FRC dispatching needs. - Documents all follow-up into NEDS electronic medical record. - Monitors referral and case activity overnight - Participates in required meetings and training. - Performs other duties as deemed necessary by Senior Director and/or Manager of Family Services. Ability to work remote 12-hour on-call shifts. Approximately 16 shifts per month with rotating shifts between days and nights from 6:00am-6:00pm and 6:00pm-6:00am. Qualifications KNOWLEDGE, SKILLS & ABILITIES: - Computer & Application Literacy: Proficiency in Microsoft Office products (e.g., Word, Excel, PowerPoint) and Microsoft Outlook required. Experience with electronic medical records (e.g., Cerner, Epic, Meditech) preferred. - Interpersonal and Communication Skills: strong interpersonal, written and verbal communication skills. Ability to critically think, problem solve, and work productively both independently and as a team participant with both NEDS staff members and hospital partners. Skilled in active listening and proven ability to handle sensitive and confidential information. - Organization: Is able to successfully prioritize when faced with demands, requests and deadlines. Effectively handles competing priorities. Is able to distinguish between the crucial and trivial. Sees the big picture. Keeps situations in proper perspective. - Confidentiality: Ability to handle highly confidential information in a professional manner. High level of judgment and discretion. EDUCATION AND EXPERIENCE - Bachelor’s degree preferred with experience and/or a combination of knowledge, education, training, and/or equivalent background as an OPO Family Services and/ or Hospital Development Coordinator. - Proven competence as determined by Sr. Director, Family Services and/or current supervisor. - OPO experience required, experience speaking with families strongly preferred. - Will be expected to travel to Waltham, MA not more than twice per year. CERTIFICATES, LICENSES, REGISTRATIONS: - None required. Candidates will be expected to travel to Waltham, MA for New Hire Orientation for a week. Salary range for this role is based on previous Family Coordinator experience at an OPO. What You’ll Be a Part Of: You will be part of a team that supports the NEDS mission, to Save and Heal Lives, through the gift of Organ and Tissue Donation. As an NEDS employee, our benefits include: - Generous paid time-off program - Health, Dental, Vision, and Mental Health insurance coverage - 2x Annual Salary Life Insurance - Fertility Benefits - Flex Spending Account Options - 403(b) Retirement Plan with Organizational Contributions - Tuition Reimbursement - Employee Assistance Program (EAP) - Pet Insurance - Working Advantage discounts Program. - Personal career and skill development opportunities You can also participate in Corporate sponsored events like the annual Blue & Green Walk, Community Volunteering opportunities, Organization-wide team-building outings, and more! Additional Information HIRING ALERT: NEDS continues to take precautions to protect our community, staff and partners from COVID-19. In order to be employed at NEDS, you must be vaccinated and boosted for COVID-19. When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous paid time off program, BCBS Health and Dental Insurance, Healthcare Reimbursement Account, 2x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account (FSA), Short-Term and Long-Term Disability Coverage, 403(b) Retirement Contribution, Tuition Reimbursement, Employee Assistance Program and Discounts through Working Advantage. New England Donor Services is an equal opportunity employer and welcomes candidates from all backgrounds to apply to meet the needs of the communities we serve. Hear from some of our employees at www.neds.org/careers - Compensation: USD 38.46 - USD 40.86 - hourly

Role Description The Primary Family Coordinator (PFC) works under the direction of Sr. Director, Family Services. PFC manages referral and case activity to ensure phone follow-up and or response on-site to hospitals occur in a manner that meets NEDS’ mission, vision, and values while best serving Donor Families. The PFC participates in a remote work capacity and schedule that provides oversight of new and current referrals as well as the allocation of Family Services staff during call shifts. Only candidates with OPO Family Coordinator experience will be considered at this time. Focus Areas/Essential Job Functions: - Receives new referrals from Referral Resource Coordinator (RRC); rechecks donor registry, tissue eligibility, and when appropriate contacts hospital to obtain referral specifics and family dynamics to assist with donation discussion. - Uses resources to determine the best phone and/or on-site response, dispatches appropriate staff accordingly. - Collaborates with RRC Lead to communicate and determine FSC / FRC dispatching needs. - Documents all follow-up into NEDS electronic medical record. - Monitors referral and case activity overnight. - Participates in required meetings and training. - Performs other duties as deemed necessary by Senior Director and/or Manager of Family Services. - Ability to work remote 12-hour on-call shifts. Approximately 16 shifts per month with rotating shifts between days and nights from 6:00am-6:00pm and 6:00pm-6:00am. Qualifications - Computer & Application Literacy: Proficiency in Microsoft Office products (e.g., Word, Excel, PowerPoint) and Microsoft Outlook required. Experience with electronic medical records (e.g., Cerner, Epic, Meditech) preferred. - Interpersonal and Communication Skills: Strong interpersonal, written and verbal communication skills. Ability to critically think, problem solve, and work productively both independently and as a team participant with both NEDS staff members and hospital partners. Skilled in active listening and proven ability to handle sensitive and confidential information. - Organization: Able to successfully prioritize when faced with demands, requests and deadlines. Effectively handles competing priorities. Able to distinguish between the crucial and trivial. Sees the big picture. Keeps situations in proper perspective. - Confidentiality: Ability to handle highly confidential information in a professional manner. High level of judgment and discretion. Requirements - Bachelor’s degree preferred with experience and/or a combination of knowledge, education, training, and/or equivalent background as an OPO Family Services and/or Hospital Development Coordinator. - Proven competence as determined by Sr. Director, Family Services and/or current supervisor. - OPO experience required, experience speaking with families strongly preferred. - Will be expected to travel to Waltham, MA not more than twice per year. Benefits - Generous paid time-off program - Health, Dental, Vision, and Mental Health insurance coverage - 2x Annual Salary Life Insurance - Fertility Benefits - Flex Spending Account Options - 403(b) Retirement Plan with Organizational Contributions - Tuition Reimbursement - Employee Assistance Program (EAP) - Pet Insurance - Working Advantage discounts Program - Personal career and skill development opportunities - Participation in corporate sponsored events like the annual Blue & Green Walk, Community Volunteering opportunities, Organization-wide team-building outings, and more!

Company Description Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 - 2025! Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do. New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 55 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with over 200 hospitals and serves nearly 15 million people in our region, screening nearly 55,000 potential donor referrals annually. With approximately $150M in operating revenues, NEDS employs 387 clinical and non-clinical staff members throughout New England and across the country. Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve. Job Description The Referral Resource Coordinator (RRC) manages referral and case activity to ensure follow-up and/or response on site to hospitals occur in a manner that meets NEDS’ mission and best serves donor families. This position participates in a remote work capacity and schedule that provides oversight of new and open referrals and dispatching of staff 24-hours a day, 365 days a year. Please note: Only candidates with previous OPO experience in a clinical role such as a Donation Coordinator, Critical Responder or Referral Resource Coordinator will be strongly considered. Qualifications KNOWLEDGE, SKILLS AND ABILITIES: - Ability to work remote for a mix of 16 hour and 8 hour shifts, RRCs currently work 2 shifts of 16 hours days and 1 shift of 8 hour overnight a week. - Ability to communicate effectively and provide good customer service when collaborating with both NEDS team members and key hospital partners in a Critical Care/ICU setting. - Basic understanding of pathophysiology and critical-care level hemodynamics. - Ability to read, analyze and interpret electronic medical records of patients receiving ICU-level care to assess donor suitability and type of response necessary (i.e. lab values, diagnoses, medical history) - Ability to respond to changing needs; prioritize effectively, and to communicate effectively and constructively during times of stress. - Excellent organizational skills and ability to multi-task cases. - Adherence to standards of practice. - Proficiency in Word, Excel, Outlook and the ability to learn NEDS’ internal systems (e.g. True North) and hospital EMRs EDUCATION AND EXPERIENCE: - Bachelor’s degree preferred; three to five years’ experience in a related field - Critical care (hospital or pre-hospital) or OPO experience required. - Previous OPO experience as a Donation Coordinator or in a position with organ donor referral management strongly preferred. This is a fully remote position. Candidates must be available to be on site in Waltham, MA for a week for New Hire Orientation. Additional Information HIRING ALERT: NEDS continues to take precautions to protect our community, staff and partners from COVID-19. In order to be employed at NEDS, you must be vaccinated and boosted for COVID-19. When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous paid time off program, BCBS Health and Dental Insurance, Healthcare Reimbursement Account, 2x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account (FSA), Short-Term and Long-Term Disability Coverage, 403(b) Retirement Contribution, Tuition Reimbursement, Employee Assistance Program and Discounts through Working Advantage. New England Donor Services is an equal opportunity employer and welcomes candidates from all backgrounds to apply to meet the needs of the communities we serve. Hear from some of our employees at www.neds.org/careers - Compensation: USD 40.00 - USD 43.00 - hourly

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Referral Resource Coordinator (RRC) manages referral and case activity to ensure follow-up and/or response on site to hospitals occur in a manner that meets NEDS’ mission and best serves donor families. This position participates in a remote work capacity and schedule that provides oversight of new and open referrals and dispatching of staff 24-hours a day, 365 days a year. Please note: Only candidates with previous OPO experience in a clinical role such as a Donation Coordinator, Critical Responder or Referral Resource Coordinator will be strongly considered. Qualifications - Ability to work remote for a mix of 16 hour and 8 hour shifts; RRCs currently work 2 shifts of 16 hours days and 1 shift of 8 hour overnight a week. - Ability to communicate effectively and provide good customer service when collaborating with both NEDS team members and key hospital partners in a Critical Care/ICU setting. - Basic understanding of pathophysiology and critical-care level hemodynamics. - Ability to read, analyze and interpret electronic medical records of patients receiving ICU-level care to assess donor suitability and type of response necessary (i.e. lab values, diagnoses, medical history). - Ability to respond to changing needs; prioritize effectively, and to communicate effectively and constructively during times of stress. - Excellent organizational skills and ability to multi-task cases. - Adherence to standards of practice. - Proficiency in Word, Excel, Outlook and the ability to learn NEDS’ internal systems (e.g. True North) and hospital EMRs. Requirements - Bachelor’s degree preferred; three to five years’ experience in a related field. - Critical care (hospital or pre-hospital) or OPO experience required. - Previous OPO experience as a Donation Coordinator or in a position with organ donor referral management strongly preferred. - This is a fully remote position. Candidates must be available to be on site in Waltham, MA for a week for New Hire Orientation. Benefits - Competitive salaries. - Generous paid time off program. - BCBS Health and Dental Insurance. - Healthcare Reimbursement Account. - 2x Annual Salary Life Insurance. - Pet Insurance. - Flexible Spending Account (FSA). - Short-Term and Long-Term Disability Coverage. - 403(b) Retirement Contribution. - Tuition Reimbursement. - Employee Assistance Program. - Discounts through Working Advantage.