• Serves to design and oversee technical solutions that are leveraged for clients. • Project ownership-responsible for driving projects to successful completion. • Routinely create net new deliverables from scratch. • Designing solutions for customers they themselves will be implementing. • Routinely works independently as an individual contributor with minimal supervision. • Leads/Coordinate development team efforts, including: • Provide constructive feedback • Drive solutioning conversations • Conduct demos/show-backs to customer teams • Versatility with platform cross-function • Ensure development team is adhering to project scope/timeline

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. What you get to do in this role: The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. - Support product sales as a technical and domain expert of a client-facing sales team - Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs - Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues - Provide feedback to product management about product enhancements that can address customer needs and provide additional value - Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team - Stay current on competitive analysis and market differentiation - Support marketing events including executive briefings, conferences, user groups, and trade shows Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 7+ years of pre-sales solution consulting or sales engineering experience - Proficiency with the ServiceNow platform or technical expertise with cloud software solutions - Experience working collaboratively with product management, product marketing, partners, and professional services - Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence - Travel, as necessary FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Build, configure, and maintain platform improvements as defined by the ServiceNow Architect. • Configure and maintain the CSM workspace to support efficient case handling across phone, chat, and email channels. • Develop and maintain catalog items and associated catalog task workflows for mobility transaction types. • Implement REST/SOAP integrations connecting external customer ITSM systems to the DMI service catalog. • Develop and maintain automation that creates and updates hardware asset and phone number records triggered by catalog transactions. • Build and maintain ServiceNow reports, dashboards, and Performance Analytics indicators for operations, SLA tracking, and management visibility.

• Drive maturity and strategic improvement of the ServiceNow environment • Assess current state, identify gaps, and guide the team through a structured improvement roadmap • Directly address challenges in SLA reporting complexity, fulfiller experience, and onboarding new customer integrations • Conduct a structured assessment of the current ServiceNow environment, identifying technical debt, architectural gaps, and quick wins • Develop a prioritized roadmap for platform improvements aligned to DMI’s operational and business goals • Design and oversee the overall ServiceNow platform architecture, ensuring scalability, performance, and adherence to best practices • Align the ServiceNow platform roadmap with DMI’s business objectives and managed services strategy • Mentor and guide developers, admins, and functional consultants