• Use the “Heart of a Teacher” mindset to leverage Outbuild’s scheduling solutions • Responsible for prompt and accurate resolution to customer’s questions • Champion of keeping educational content up to date • Manage service tickets through in-app live chat • Communicate and brainstorm with team members for client solutions • Identify product improvements based on customer needs and trends • Manage the production and maintenance of online learning resources • Develop learning strategies with marketing for client outcomes • Build trust with key contacts at project and company levels • Conduct virtual and occasional onsite training

Jacuzzi Group is a leading manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. With their headquarters in California and operations all over the world, Jacuzzi Group has been providing innovative wellness solutions for over 65 years. We are seeking a professional Customer Service Representative to join our Jacuzzi Bath Remodel business. The Customer Service Representative serves as the primary point of contact for assigned customer accounts (dealers nationwide). This role is responsible for managing customer inquiries, resolving complex issues, coordinating across internal departments, and ensuring a high level of customer satisfaction and account retention. Key Responsibilities of Customer Service Representative: - Serve as the primary support contact for all assigned customer accounts. - Create and foster business relationships with assigned accounts. - Owns all communications to and from their assigned Dealers via phone, email and Salesforce cases. - Proactively communicate order status, issue resolution, and account updates to customers. - Process Customer orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction. - Ensures calls, emails, and Dealer Portal inquiries are answered in a timely, efficient and knowledgeable manner. - Maintain accurate documentation within CRM and internal systems (Salesforce Preferred). - Contributes to team effort by accomplishing related tasks and other support efforts. - Additional responsibilities as assigned Qualifications of a Customer Service Representative: - 2+ years of customer service, accounts support or related experience preferably in a B2B, manufacturing, Supply Chain, or order processing environment. - Strong verbal and written communication skills. - Proficiency with customer service and CRM systems (Salesforce preferred). - Proficient in Microsoft Excel - Strong problem-solving, organizational, and attention-to-detail skills. - Ability to work independently and collaboratively in a team environment. - Commitment to delivering excellent customer service. - Ability to work remotely - Availability Monday- Fridays from 7:00 AM – 4:00 PM PST, with flexibility for additional hours as needed. Compensation is based off experience starting at $21.00

• Answer incoming telephone calls from members and/or caregivers needing assistance with their order, product, billing and/or other account services. • Guide callers through troubleshooting, navigating the company site or effectively using the products or services. • Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the member is accurate and complete. • Perform account updates as needed and thoroughly document conversations to keep member records complete and current. • De-escalate situations involving dissatisfied members; research issues and offer solutions to resolve problems. • Be a company brand ambassador, promoting the value of additional products and services during service calls. • This includes selling add-ons to existing members. • Display positive attitude while communicating with all internal and external members; collaborate with team members to improve the member experience. • Meet personal/team qualitative and quantitative performance objectives. • Perform other duties and responsibilities as assigned.

Patient Support Tier 1 Specialist Description, and ideal candidate description: Tier 1 specialists handle all phone calls, emails, and SMS messages from patients answering questions about PhilRx, the PhilRx process, or about their specific prescription order. This includes status updates, pricing explanations, technical support with the My.Phil account, enrollment support, outbound calls/emails to collect additional required information, etc. Tier 1 specialists work collaboratively with the Psup leadership and PhilRx teams to resolve issues in a timely manner. They are expected to be capable of reviewing and understanding the status of an order quickly to educate the patient in response to their inquiry. The ideal candidate will be one who can navigate multiple software systems quickly and easily, has excellent written and verbal communication skills, and is adaptable, open to feedback, and would do anything within policy and reason to help get the situation solved for the patient. The ideal candidate must also be resilient, and not take patient anger or frustration personally. Responsibilities: - Be signed into Zendesk, and consistently working in the ticket and phone queues assigned by your team lead. - Use your resources in the Zendesk Guide knowledgebase to locate the answers to patient questions, and for process steps to complete work. - When unable to locate documentation, ask for support using chat groups in order to provide a timely response to the patient. - Minimum performance metrics required after 90 days of work: - Obtain 85% or better CSAT ratings - Achieve less than 1% error rate - Complete 10 tickets/calls per hour - Adhere to the published work schedule >94% of the time - Other metrics may be assigned upon management discretion Requirements: - Minimum 1 year of customer support experience (call center experience is preferred). - Minimum 1 year of healthcare experience, preferably in enrollments or insurance - Strong attention to detail, with experience in an environment with low/no tolerance for errors - Strong phone presence with exemplary customer service skills - Strong written comprehension and written communication skills - Capable of quickly searching knowledgebase to locate answers - Familiar with following complex processes, and navigating multiple software systems during their workday - Must have a good understanding of computers, hardware, networks, etc. - Adaptable to swift changes - Open to giving and receiving feedback graciously and professionally Schedule: - Patient Support Business Hours are 6a-6p PST Monday-Friday, and 6a-3p PST on Saturdays, Sundays and holidays. We are open 365 days per year. Employees must be available for any shift within business hours, but employees are provided a regular shift that would only change with notice. - Overtime may be available, and will occasionally be required. - Holiday work may be required if there aren’t enough volunteers to cover the shift. Benefits: - Ground floor opportunity with one of the fastest-growing startups in health-tech - Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV - Competitive compensation (commensurate with experience) - Full benefits (medical, dental, vision) - 401(k)