• Answer incoming telephone calls from members and/or caregivers needing assistance with their order, product, billing and/or other account services. • Guide callers through troubleshooting, navigating the company site or effectively using the products or services. • Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the member is accurate and complete. • Perform account updates as needed and thoroughly document conversations to keep member records complete and current. • De-escalate situations involving dissatisfied members; research issues and offer solutions to resolve problems. • Be a company brand ambassador, promoting the value of additional products and services during service calls. • This includes selling add-ons to existing members. • Display positive attitude while communicating with all internal and external members; collaborate with team members to improve the member experience. • Meet personal/team qualitative and quantitative performance objectives. • Perform other duties and responsibilities as assigned.

Patient Support Tier 1 Specialist Description, and ideal candidate description: Tier 1 specialists handle all phone calls, emails, and SMS messages from patients answering questions about PhilRx, the PhilRx process, or about their specific prescription order. This includes status updates, pricing explanations, technical support with the My.Phil account, enrollment support, outbound calls/emails to collect additional required information, etc. Tier 1 specialists work collaboratively with the Psup leadership and PhilRx teams to resolve issues in a timely manner. They are expected to be capable of reviewing and understanding the status of an order quickly to educate the patient in response to their inquiry. The ideal candidate will be one who can navigate multiple software systems quickly and easily, has excellent written and verbal communication skills, and is adaptable, open to feedback, and would do anything within policy and reason to help get the situation solved for the patient. The ideal candidate must also be resilient, and not take patient anger or frustration personally. Responsibilities: - Be signed into Zendesk, and consistently working in the ticket and phone queues assigned by your team lead. - Use your resources in the Zendesk Guide knowledgebase to locate the answers to patient questions, and for process steps to complete work. - When unable to locate documentation, ask for support using chat groups in order to provide a timely response to the patient. - Minimum performance metrics required after 90 days of work: - Obtain 85% or better CSAT ratings - Achieve less than 1% error rate - Complete 10 tickets/calls per hour - Adhere to the published work schedule >94% of the time - Other metrics may be assigned upon management discretion Requirements: - Minimum 1 year of customer support experience (call center experience is preferred). - Minimum 1 year of healthcare experience, preferably in enrollments or insurance - Strong attention to detail, with experience in an environment with low/no tolerance for errors - Strong phone presence with exemplary customer service skills - Strong written comprehension and written communication skills - Capable of quickly searching knowledgebase to locate answers - Familiar with following complex processes, and navigating multiple software systems during their workday - Must have a good understanding of computers, hardware, networks, etc. - Adaptable to swift changes - Open to giving and receiving feedback graciously and professionally Schedule: - Patient Support Business Hours are 6a-6p PST Monday-Friday, and 6a-3p PST on Saturdays, Sundays and holidays. We are open 365 days per year. Employees must be available for any shift within business hours, but employees are provided a regular shift that would only change with notice. - Overtime may be available, and will occasionally be required. - Holiday work may be required if there aren’t enough volunteers to cover the shift. Benefits: - Ground floor opportunity with one of the fastest-growing startups in health-tech - Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV - Competitive compensation (commensurate with experience) - Full benefits (medical, dental, vision) - 401(k)

What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. Remote opening Hours: M-F 8:30 am-5:00 pm EST (or as business needs dictate) Responsibilities: The New Patient Onboarding Representative is responsible for verifying all new patients’ primary and secondary insurances to determine coverage. - Responsible for verifying patient insurance through either a phone call of web - Reprocessing orders - Multitasking - Completing 53+ audits per day - Contact the primary and secondary insurance and obtain all pertinent information per standard department procedure. - Process and enter manufacturer and HCP referrals per standard department procedure - Enter all information into the computer insurance screen. - Verify all benefits and determine if collection is needed. Forward orders to the appropriate destination or queue. - Assist in team projects as needed. - Comply with laws and regulations as they pertain to services provided by the Company. This includes supporting and demonstrating compliance with the Company’s Compliance and HIPAA Plans. - Promptly report any information regarding a known or suspected violation of any applicable laws, regulations, standards or company policy. - Represent the culture and values of the Company to other groups, agencies and the general public, and ensure accuracy of public information materials. - As applicable, attend in-service, continuing education or seminar programs to stay current with industry and community trends. - Attend all required Compliance, HIPAA and other scheduled training. - As applicable, present to management and staff. - Identify, support and demonstrate the Company’s culture and values to ensure quality service to both internal and external company customers. - Support and demonstrate the Company’s values. - The duties listed above are intended to outline the main responsibilities of this position. The duties are not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of a similar nature or level of responsibility. Qualifications: - HS Diploma, GED or equivalent experience preferred - 1+ years’ experience in related field preferred - Detail-oriented - Good communication skills written & verbal - Good computer skills REMOTE DETAILS: You will work from home, full-time. As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are NOT acceptable. - If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity. - Download speed of (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming. - Upload speed of (10Mbps – Recommended) - Ping Rate Maximum of 30ms (milliseconds) - Hardwired to the router - Surge protector with Network Line Protection for CAH issued equipment WHO WE ARE: Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future. Anticipated hourly range: $15.75/hr. - $18.50/hr. Bonus eligible: NO Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs Application window anticipated to close: 4/13/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them—faster. Responsibilities: - Manage the entire care process with a sense of urgency from benefit investigation/verification to medication delivery, ensuring an exceptional patient experience - Conduct benefit verifications and collaborate with various healthcare providers, including physicians, specialty pharmacies, and insurance companies, to ensure seamless coordination of patient care and timely access to necessary services - Assist in obtaining insurance, prior authorization, and appeal requirements and outcomes - Help patients understand their insurance plan coverage, including out-of-pocket costs, and provide guidance on the appeals process if needed - Resolve patient's questions and any representative for the patient’s concerns regarding status of their request for assistance - Demonstrate expertise in payer landscapes and insurance processes. Remain knowledgeable about long and short-range changes in the reimbursement environment including Medicare, Medicaid, Managed Care, and Commercial medical and pharmacy plans while planning for various scenarios that may impact prescribed products - Process enrollments via fax, phone, and electronically as needed - Scrutinize forms and supporting documentation thoroughly for any missing information or new information to be added to the database - Receive inbound calls from patients, healthcare provider offices, SPs, and customers, striving for one-call resolution Qualifications: - 2-4 years of industry experience with patient-facing or high touch customer interaction experience preferred - Previous Hub or Patient Support Service experience preferred - High School diploma or equivalent preferred - Knowledge of Medicare (A, B, C, D), Medicaid & Commercial payers policies and guidelines for coverage, preferred - Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust. - Robust computer literacy skills including data entry and MS Office-based software programs - Strong understanding of pharmaceutical therapies, disease states, and medication adherence challenges preferred - Excellent written and oral communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers What is expected of you and others at this level: - Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments - In-depth knowledge in technical or specialty area - Applies advanced skills to resolve complex problems independently - May modify process to resolve situations - Works independently within established procedures; may receive general guidance on new assignments - May provide general guidance or technical assistance to less experienced team members TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 8:00pm CST. REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. - Download speed of 15Mbps (megabyte per second) - Upload speed of 5Mbps (megabyte per second) - Ping Rate Maximum of 30ms (milliseconds) - Hardwired to the router - Surge protector with Network Line Protection for CAH issued equipment Anticipated hourly range: $21.40 per hour - $30.60 per hour Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs Application window anticipated to close: 04/20/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here