• Own the global Microsoft partnership end to end, serving as Luware's primary relationship lead • Develop and execute comprehensive partnership plans aligned with Luware's revenue targets and product roadmap • Identify, enroll, and manage Microsoft GTM programs that maximize Luware's visibility and co-sell opportunities • Drive and enable co-sell engagement across regions, working closely with Microsoft field teams • Track progress of Microsoft-sourced and Microsoft-influenced leads, measuring pipeline contribution and closed revenue • Translate partnership activities into measurable business outcomes through structured programs and joint selling motions • Manage all aspects of Microsoft Partner Center including deal registration, program incentives, funding applications, and specialization certifications • Ensure Luware maintains and advances relevant Microsoft competencies and designations • Monitor Microsoft program changes and proactively adapt strategies to capitalize on new opportunities • Identify, build, and maintain relationships with key Microsoft personnel across sales, product, and partner organizations • Cultivate executive-level sponsorship within Microsoft to facilitate partnership goals and escalation paths • Represent Luware at Microsoft events, partner summits, and joint customer engagements • Work across sales, marketing, product, and customer success to ensure Microsoft partnership priorities are embedded in company operations • Collaborate with product teams to influence integration roadmaps and joint solution development • Provide market intelligence from Microsoft to inform Luware's strategic planning

• Lead, coach, and develop a team of about 60 across EMEA; build succession pipelines and elevate technical & customer skills • Establish clear objectives, performance standards, and regular cadence for feedback, recognition, and development • Own the planning and execution of complex, multi‑site installations of our Automation Systems and Clinical IT solutions implementing standardized playbooks: discovery, design validation, readiness checks, pilot, go‑live, hypercare • Map and optimize customer and internal workflows to reduce cycle time, handoffs, and error rates introducing automation and tooling to improve provisioning, configuration, and incident triage in our installation cycle • Oversee tiered support operations with SLA adherence, proactive monitoring, and root cause elimination • Drive a “fix‑forward” culture: permanent corrective actions, knowledge base updates, and prevention • Establish governance: stage‑gates, risk/issue management, change control, and executive reporting, ensuring compliance with EMEA regulatory requirements (privacy, data residency, security) and local regulations & standards • Partner with Commercial on solution scoping and handover; align with Field Service for escalations and roadmap • Coordinate with PMO for installation prioritization, capacity planning, and forecasting • Own regional resourcing model, utilization, and workforce planning; balance in‑house and partner capacity managing budgets and cost controls while maintaining quality and customer outcomes

• Identify M&A targets that align with Aspire Software's growth objectives, aiming to generate $200M+ in buyable revenue opportunities per quarter. • Employ a proactive approach, reaching out to potential targets through various channels, conducting exploratory calls, and fostering relationships with owners and sell-side advisors. • Evaluate and assess target acquisitions against Aspire Software's criteria, and determine realistic valuation expectations. • Conduct a preliminary pre-acquisition assessment encompassing both commercial and financial aspects in collaboration with the team. • Perform other related duties as assigned.

• Engage directly with client cases, including both new and escalated issues, ensuring timely and accurate resolution • Successfully manage Team Leads and Client Support Specialists, providing direction, coaching, and accountability • Act as the point of escalation for Team Leads and Client Support Specialists, owning the resolution of complex client issues • Take ownership of queue management, documentation, and help implement team processes for case handling and phone service • Collaborate with NGP VAN Support Leadership on training plans for new hires