• Identify M&A targets that align with Aspire Software's growth objectives, aiming to generate $200M+ in buyable revenue opportunities per quarter. • Employ a proactive approach, reaching out to potential targets through various channels, conducting exploratory calls, and fostering relationships with owners and sell-side advisors. • Evaluate and assess target acquisitions against Aspire Software's criteria, and determine realistic valuation expectations. • Conduct a preliminary pre-acquisition assessment encompassing both commercial and financial aspects in collaboration with the team. • Perform other related duties as assigned.

• Engage directly with client cases, including both new and escalated issues, ensuring timely and accurate resolution • Successfully manage Team Leads and Client Support Specialists, providing direction, coaching, and accountability • Act as the point of escalation for Team Leads and Client Support Specialists, owning the resolution of complex client issues • Take ownership of queue management, documentation, and help implement team processes for case handling and phone service • Collaborate with NGP VAN Support Leadership on training plans for new hires

• Identify, recruit, onboard, and manage strategic channel partners to expand Silk’s reach and revenue. • Drive joint go-to-market initiatives with partners including co-selling, co-marketing, and enablement activities. • Collaborate with Sales, Marketing, and Product teams to ensure alignment and success of partner programs. • Develop partner business plans with clear objectives, revenue targets, and execution milestones. • Deliver training and enablement to partner sales and technical teams to ensure successful product positioning and customer outcomes. • Monitor partner pipeline and performance metrics, providing regular reporting and forecasts. • Represent Silk at industry events, partner meetings, and conferences as a channel advocate

• Develop strategies to drive market expansion, sales enablement, and customer adoption, including targeting new segments and exploring strategic partnerships to accelerate growth. • Build and implement scalable frameworks for efficiently launching and commercializing new products across the organization. • Lead the development and execution of a comprehensive GTM strategy for new products, defining key milestones, success metrics, and execution plans to ensure smooth product rollouts, with clear ownership of revenue and adoption targets. • Collaborate with Product Marketing and Sales Enablement to craft compelling product positioning, competitive differentiation, and value propositions that drive demand, adoption, and revenue. • Define, track, and report KPIs for product success, including adoption rates, revenue impact, and customer engagement, using data to refine and optimize commercialization strategies. • Partner with Customer Success and Support to collect post-launch feedback, ensuring continuous product improvements and fine-tuning of the commercialization strategy.