• This role serves as a UX Research expert responsible for leading discovery and usability testing initiatives to improve caseworker experience, reduce workload, and modernize eligibility and compliance processes. • Translate frontline user insights into actionable research artifacts that inform product decisions, automation opportunities, and a prioritized roadmap aligned with evolving regulatory requirements. • Lead UX discovery and usability testing sprints to identify pain points, inefficiencies, and opportunities for innovation within eligibility and compliance workflows. • Conduct qualitative user research including interviews, shadowing, and direct observation of frontline staff to understand real-world processes and constraints. • Analyze existing systems, integrations, and data flows to assess usability impacts and operational bottlenecks. • Map end-to-end user journeys to document current-state experiences and define future-state improvements. • Produce actionable UX deliverables such as journey maps, personas, user stories, usability findings, and supporting research artifacts. • Develop and maintain a prioritized roadmap of automation and modernization opportunities informed by research outcomes. • Collaborate closely with project managers, product managers, designers, developers, and program staff to translate insights into production-ready solutions. • Communicate complex research findings and design recommendations clearly to cross-functional and non-technical stakeholders. • Build strong, trusted relationships with stakeholders and represent the voice of the user throughout design and implementation efforts. • Support iterative and agile development processes by providing continuous UX input from ideation through execution.

• Develop and hone your skills in business during the 10-week internship program. • Engage with peers to acquire knowledge in Credit Unions and the financial industry. • Participate in professional inter-organizational experience and focused learning opportunities. • Network directly with industry leaders at Velera.

• Own discovery, research, and problem definition for assigned product areas, identifying high-impact opportunities and shaping product direction • Partner with product and engineering to define product strategy, scope, and success metrics grounded in user needs and business goals • Lead mixed-methods research across the product lifecycle, including interviews, usability testing, surveys, behavioral analysis, and post-launch validation • Synthesize qualitative and quantitative inputs into clear product recommendations, tradeoffs, and priorities • Translate insights into concrete product artifacts, including requirements, user flows, wireframes, interaction models, and acceptance criteria • Drive alignment across design, engineering, and stakeholders by clearly articulating problems, rationale, and proposed solutions • Use analytics, experimentation, and qualitative signals to evaluate outcomes and guide iteration and roadmap decisions • Balance user experience, technical feasibility, and delivery considerations when shaping solutions • Contribute to evolving product discovery, research practices, and documentation as the organization scales

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As Deltek’s Principal UX Researcher in India, you will architect research capabilities that power AI‑first product development across a global portfolio. You’ll shift the organization from episodic research to continuous intelligence—building systems, frameworks, and processes that accelerate product decisions while deepening user understanding. This high‑visibility individual contributor role partners closely with India‑ and US‑based teams (3–4 hours overlap) and senior product leadership. What You’ll Do - Continuous Intelligence & Validation - Build behavioral monitoring frameworks to reveal adoption patterns, friction points, and success indicators. - Design hypothesis‑driven validation cycles using both synthetic users and targeted human research. - Partner with Product to implement features for continuous feedback and define meaningful metrics. - Create validation frameworks that match research rigor to decision risk. - Synthesize insights across analytics, research, telemetry, and support to identify strategic opportunities. - Research Execution & Strategic Synthesis - Lead studies that uncover workflow complexity, mental models, decision dynamics, and organizational context. - Select methods aligned to questions: contextual inquiry, usability tests, interviews, etc. - Guide Product Managers on when to use human research vs. AI‑augmented validation. - Translate behavioral signals into research hypotheses and targeted investigations. - Deliver strategic insights that influence roadmaps, not just issue lists. - AI‑Enabled Research Innovation - Evaluate and implement AI tools for transcript analysis, pattern detection, and early usability validation. - Create synthetic user profiles based on real data to accelerate early‑stage concept testing. - Define appropriate use cases for synthetic vs. human validation. - Train product teams to run AI‑augmented validation while maintaining research quality. - Document AI capabilities, limitations, and comparative accuracy across methods. - Contribute to Deltek’s emerging AI research practice through shared standards and knowledge building. - Research Operations & Strategic Leadership - Build research repositories that make insights discoverable and actionable across teams. - Develop participant recruitment systems supporting both deep studies and lightweight validation. - Create frameworks linking insights to business outcomes and product metrics. - Establish processes balancing rigor with speed for evidence‑based decisions. - Shape long‑term research strategies across product domains to inform multi‑year roadmaps. - Proactively identify research needs aligned with business priorities. - Influence leadership with compelling evidence that bridges user needs and strategy. Qualifications - 7–10 years conducting UX research in B2B software, SaaS platforms, enterprise tools, or complex technical products. - Demonstrated expertise across methods: user interviews, usability testing, workflow analysis, survey design, and behavioral data interpretation. - Portfolio showing research impact on product strategy, roadmap decisions, and business outcomes. - Embedded within Product and Design teams in agile or continuous delivery environments. - Proven ability to manage multiple strategic research initiatives simultaneously. Requirements - Synthesizes insights from qualitative research, behavioral data, support feedback, and market signals into strategic recommendations. - Interprets analytics, designs measurement frameworks, and links behavioral patterns to user needs. - Uses systems thinking to identify patterns across features, user groups, and workflows. Benefits - Excellent written and verbal communication skills in English. - Proven track record presenting research to senior leadership in ways that drive decisions. - Clearly explains complex findings to audiences with varying levels of research literacy. Education - Bachelor’s degree in Cognitive Science, Psychology, Information Systems, Computer Science, or related field. Master’s degree valued but not required. AI & Analytics Experience - Experience with or strong curiosity about AI‑powered research tools. - Proficient with analytics platforms such as Gainsight, Pendo, Mixpanel, LogRocket, and Amplitude. - Combines behavioral analytics with qualitative research to measure feature success and inform strategy. Research Operations - Experience building participant databases, insight repositories, documentation systems, and operations frameworks. - Demonstrated ability to establish research practices within scaling or transforming product organizations. - Proficient in tools such as Dovetail, Airtable, Notion, UserTesting, Lyssna, Figma, and Miro. Domain Knowledge - Experience researching ERP systems, financial software, project management tools, or enterprise workflow applications. - Understanding of professional services industries including architecture, engineering, consulting, construction, and government contracting. - Strong knowledge of information architecture and complex multi‑role system design.