Role Description Our client is seeking a Curative Specialist to provide nationwide title services and support real estate closing transactions by assisting internal and external customers with complex inquiries and providing a high level of customer service to ensure timely and satisfactory resolutions in accordance with service standards. This position requires 5 years of lien clearing and title resolution experience. - Handle internal and external inquiries related to moderately complex processes and transactions - Monitor messages and questions received via centralized inbox, systematic work queues, or phone - Respond to moderate inquiries and escalate more complex issues - Coordinate preparation of title documents, primarily affidavits - Review and collect all required documentation and forms for closing - Enter detailed and accurate notes into appropriate systems - File documents according to standard procedures - Work with internal and external parties as liaison to resolve requests and issues - Follow up on inquiry delays and update system status - Maintain high level of customer service through proactive communication - Update management on trends, issues, or problems that may impact business or clients - Communicate requirements to clients and exercise good judgment in policy enforcement - Enhance quality of customer service for company and customer benefit - Perform all other duties as assigned by management Qualifications - Minimum of 5 years lien clearing and title resolution experience - Previous Curative experience with strong knowledge of title and mortgage documents - Prior experience within multi-state operation - Proficiency with Microsoft Office and excellent computer skills - Strong analytical and judgment skills - Excellent professional written and verbal communication skills - Proven track record of strong quality and productivity - Demonstrated flexibility and adaptability to changing tasks and organization - Self-motivation and ability to work quickly and independently - Ability to work in fast-paced, high-volume environment while maintaining attention to detail - Proactive problem identification and resolution skills - Demonstrated customer service skills - Commitment to teamwork - High School Diploma required; college degree preferred Benefits - Healthcare Benefits including Medical, Prescription, Vision & Dental Coverage | United Healthcare - Voluntary STD & LTD | New York Life - 401(k) Retirement Planning | Fidelity - Discount Program *You are Eligible to participate in the benefits program if you are considered a full-time employee of nextSource, working at least 30 hours per week on a consistent basis. Your coverage will be effective on the 1st of the month following 60 days of employment.