• Lead the operational and business performance of all Summerset villages across the Wellington and Otago regions • Partner with Village Managers to deliver operational business plans that lift performance and resident satisfaction • Ensure villages maintain high standards of presentation, service quality, staffing, and risk management • Support the development and establishment of new villages and ensuring resident needs are prioritised in service and design decisions • Build relationships across the health sector to support care related sales and admissions • Lead, coach and develop a team of Village Managers, fostering a high performance, inclusive culture • Work with Clinical teams to ensure high-quality care delivery and compliance with regulatory requirements • Lead or contribute to cross-functional projects across sales, property, development, marketing, and clinical functions • Promote a zero-harm culture and ensuring health and safety expectations are upheld across your portfolio

• Manages the daily operations of the Claims business unit • Manages employees and operations of the business unit at the functional level • Gathers and analyzes data and reports that pertain to the overall operation of the Claims business unit • Completes reports summarizing activities and trends • Assists in strategic and tactical operational plans to ensure achievement of company and departmental goals • Performs independent review of problem situations • Develops solutions and implements actions to resolve problems and ensure customer satisfaction • Reviews processes and procedures to streamline activities to enhance service turnaround time, productivity, and quality • Coordinates overall workflow of the business unit • Ensures that workflow processes facilitate effective and efficient use of corporate resources and enhance customer satisfaction • Directs efforts to implement risk management and quality improvement initiatives • Facilitates calibration sessions • Uses methods such as work process studies, statistical analysis, and assessments of production area performance to establish adherence to quality standards/scorecards • Remains abreast of industry trends and technology changes • Incorporates best practices in the development of quality standards, policies, programs, and system changes for the department • Coordinates and monitors training efforts to ensure that necessary education tools are provided to employees • Identifies and communicates training needs and schedules with training department • Takes a leadership role in managing assigned initiatives • Monitors and controls operating expenses to ensure that corporate/divisional financial goals are met • Performs other related duties as required

• Carry out month end closure activities of the General ledger • Daily banking activities • Intercompany recharges • Balance sheet reconciliation preparation

• Define and execute operational strategies that support business growth and align with BJAK’s objectives in the UK market. • Run day-to-day operations smoothly across customer service, administrative operations, and internal workflows to ensure frictionless execution. • Hire, lead, and develop a high-performing operations and admin team with a strong culture of ownership and accountability. • Own process improvement by identifying bottlenecks, automating where possible, and implementing systems that reduce cost and increase speed. • Champion customer experience by leading the customer support function and stepping in hands-on during high-stakes or escalated cases. • Oversee company administration and internal operations, including office management, documentation, vendor coordination, and adherence to internal policies.