Call Center Operations Analyst Join our dynamic team as an Operations Analyst in the Membership and Insurance Service Call Center. with a specialty in memberships and insurance services. In this role, you'll harness data driven insights to optimize and enhance our service delivery within a bustling call center setting. The role is remote and scheduled Tuesday through Saturday from 10:45 a.m. to 7:15 p.m. Saturday shifts are mandatory and run from 8:45 a.m. to 5:15 p.m. What You'll Do: Best Practices: Dedicate time to research and implement best practices, fostering growth and excellence in our call center's approach to membership and insurance services - Database Management: Oversee and update databases pertinent to memberships and insurance, generating detailed internal and external reports - Service Enhancement: Spearhead programs to uplift service delivery, member benefits, and performance - Analyze workforce management data (forecasting, scheduling, and real-time performance) to identify trends, risks, and opportunities that impact service levels and operational efficiency. - Monitor daily staffing performance against forecasts and service targets, and recommend adjustments to improve productivity and customer experience. - Partner with operations leaders to understand business needs and translate them into workforce planning insights and staffing recommendations. - Build and maintain reporting dashboards and performance metrics related to staffing, occupancy, adherence, and service levels. - Conduct root-cause analysis on service level variances and workforce performance issues, providing actionable recommendations. - Collaborate with scheduling and real-time teams to optimize staffing coverage and ensure alignment with operational goals. - Identify opportunities to improve workforce management processes, tools, and reporting automation. - Present insights and recommendations to stakeholders in a clear and concise manner to support operational decision-making. - Ensure workforce management practices align with organizational policies, regulatory considerations, and service commitments. - Reporting: Design and present management reports, ensuring leadership is equipped with the information they need to make strategic decisions - Continuous Improvement: Lead initiatives to refine and revamp processes, ensuring the call center stays ahead of industry standards - Cross-Functional Collaboration: Engage with different business units and external vendors on projects, ensuring cohesive operational alignment - Communication: Serve as a key communication link between the call center, vendors, and other departments, ensuring smooth operation What You'll Need: - Proficient in Genesys Cloud (GCX) Workforce Management, to support contact center operations, capacity planning, intraday management, and performance monitoring/reporting ​ - At least 3 years in business operations, with a preference for those experienced in call center environments, particularly in membership or insurance services - Effective verbal and written communication - Proficiency in Microsoft Office software products, including Outlook, Word, Excel and Access required - Additional computer software skills such MS Project and Publisher desired - Professional organizational and time management skills with the ability to multitask and meet project deadlines - Demonstrated capability in project management and driving operational enhancements The starting pay range for this position is: $64,500.00 - $86,100.00Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance. . Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plans with company match AND Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. “Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

Job Type: Remote | Flexible | Training Provided About This Opportunity As a Hotel Reservation Consultant, you’ll help clients plan and book hotel stays while working from home. This role combines customer service with travel planning and offers the chance to grow into a professional travel advisor. No background in travel? That’s okay—we provide all training and support needed to get started. Key Duties - Assist clients with hotel research and reservations - Communicate clearly and professionally with travelers - Learn booking platforms and travel resources - Participate in virtual trainings and mentorship - Provide a positive, supportive client experience Ideal Candidate - Enjoys helping people - Interested in travel and flexible work - Organized and comfortable working online - Willing to learn and attend trainings What You’ll Gain - Remote, flexible work environment - Training and ongoing mentorship - Travel industry discounts and perks - Long-term growth and income potential - Opportunity to build your own travel business if desired $25,000 - $75,000 a year ✨ Apply today to attend an informational meeting and explore this opportunity further.

We are looking for a motivated, professional, and self-driven individual to join our remote team. This role supports clients and internal systems within the travel industry, working with established travel partners and suppliers. You will support clients by keeping communication clear, staying organised, and following through consistently. This position is well suited for someone who is comfortable working independently, managing their time effectively, and staying organised in a remote environment. Attention to detail, reliability, and professionalism are important for success in this role. Responsibilities - Communicate with clients via phone, email, and virtual meetings - Support travel-related requests through coordination and follow-up - Organise and manage task details to support timelines and accuracy - Maintain records, track progress, and provide consistent service support - Collaborate with internal team members and external partners as needed Qualifications - Must be 18 years of age or older - Strong communication and organizational skills - Self-motivated, dependable, and detail-oriented - Comfortable working independently in a remote setting - Previous customer support, coordination, or administrative experience is a plus - Interest in travel or travel services is beneficial - Applicants must be based in the United States, United Kingdom, Australia, select countries in Latin America, or the European Union to be considered. What We Offer - Fully remote position - Flexible working hours - Training and ongoing development - Supportive, team-oriented environment

Overview Schedule all general dermatology appointments. Answer all incoming calls and triage to the correct department or individual. Also responsible for rescheduling cancelled appointments or follow up appointments. Demonstrates sensitivity to patient’s needs and requirements. Demonstrates superior telephone and interpersonal skills. This is a primarily remote position but you must reside in MA, NH, RI, NY or CT. Responsibilities - Answers telephone calls promptly and in a friendly manner saying one’s name at beginning of call. - Pre-Registers all New Patients which includes name, sex, date of birth, home address, home telephone number, work telephone number, cell/pager number, insurance information which includes plan name, plan ID #, plan group #, subscriber name if other than ‘self’, subscriber’s date of birth, primary care physician’s name, and co-payment amount. - Verifying every caller’s information which includes; date of birth, home address, home telephone number, work telephone number, cell/pager number, checking patients insurance eligibility status by one click of a button, insurance information which includes plan name, plan ID #, plan group #, subscriber name if other than ‘self’, subscriber’s date of birth, primary care physician’s name, and co-payment amount. - Scheduling the patient with the correct appointment type code, scheduling the patient with the correct amount of time, documentation of appointment reason for every patient is essential, and confirming appointment date, time, provider they are seeing and office location. - Putting patient on call wait list if patient wishes to be seen sooner. - Checking the wait list daily when cancellations come through. - Notifying appropriate office of same day add-ons and cancellations - Triages all calls to appropriate personnel. - Responsible for scheduling queue voicemail throughout the day and returning patient calls within 30 minutes of received message. If a patient cancels an appointment via voicemail you are to call the patient back to try to reschedule even if they have stated they will call to reschedule. - Responsible for patient reschedules and patient reminders. - Entering faxed referral registration requests from primary care and urgent care offices. Calling patients to schedule appointments and documenting in Athena charts when they are not reached. - Informing patients about proper protocols. - Informing patients if their insurance requires a referral. - Maintains a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism. - Support APDerm’s mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behavior and actions that do not meet APDerm standards. - Complete all assigned required training by the deadline including, but not limited the Code of Conduct, Privacy & Data Security, and OSHA. Qualifications Education and Experience: - High school diploma or equivalent. - Two years’ experience in physician practice or customer service-related background. Essential Skills and Abilities: - Exceptional articulate communication skills. - Able to demonstrate concern for patient’s problems. - Cares for patients as one would wish to be treated. - Conveys enthusiasm. - Ability to empathize with geriatric and disabled people. - Good problem-solving skills. - Knowledge of Microsoft Word. The salary for this role will range from USD $19.00 to 28.50 per hour based on full-time employment. Salary offers are based on a wide range of factors including but not limited to location, relevant skills, training, education, etc. Certain roles may be eligible for performance-based incentive compensation and/or long-term incentives. APDerm supports your life's needs through an extensive offering comprehensive, competitive and inclusive set of health, financial and other benefits that support your total well-being. APDerm is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or APDerm policy. Please email humanresources@apderm.com if you need a disability accommodation for any part of the employment process.