Overview Schedule all general dermatology appointments. Answer all incoming calls and triage to the correct department or individual. Also responsible for rescheduling cancelled appointments or follow up appointments. Demonstrates sensitivity to patient’s needs and requirements. Demonstrates superior telephone and interpersonal skills. This is a primarily remote position but you must reside in MA, NH, RI, NY or CT. Responsibilities - Answers telephone calls promptly and in a friendly manner saying one’s name at beginning of call. - Pre-Registers all New Patients which includes name, sex, date of birth, home address, home telephone number, work telephone number, cell/pager number, insurance information which includes plan name, plan ID #, plan group #, subscriber name if other than ‘self’, subscriber’s date of birth, primary care physician’s name, and co-payment amount. - Verifying every caller’s information which includes; date of birth, home address, home telephone number, work telephone number, cell/pager number, checking patients insurance eligibility status by one click of a button, insurance information which includes plan name, plan ID #, plan group #, subscriber name if other than ‘self’, subscriber’s date of birth, primary care physician’s name, and co-payment amount. - Scheduling the patient with the correct appointment type code, scheduling the patient with the correct amount of time, documentation of appointment reason for every patient is essential, and confirming appointment date, time, provider they are seeing and office location. - Putting patient on call wait list if patient wishes to be seen sooner. - Checking the wait list daily when cancellations come through. - Notifying appropriate office of same day add-ons and cancellations - Triages all calls to appropriate personnel. - Responsible for scheduling queue voicemail throughout the day and returning patient calls within 30 minutes of received message. If a patient cancels an appointment via voicemail you are to call the patient back to try to reschedule even if they have stated they will call to reschedule. - Responsible for patient reschedules and patient reminders. - Entering faxed referral registration requests from primary care and urgent care offices. Calling patients to schedule appointments and documenting in Athena charts when they are not reached. - Informing patients about proper protocols. - Informing patients if their insurance requires a referral. - Maintains a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism. - Support APDerm’s mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behavior and actions that do not meet APDerm standards. - Complete all assigned required training by the deadline including, but not limited the Code of Conduct, Privacy & Data Security, and OSHA. Qualifications Education and Experience: - High school diploma or equivalent. - Two years’ experience in physician practice or customer service-related background. Essential Skills and Abilities: - Exceptional articulate communication skills. - Able to demonstrate concern for patient’s problems. - Cares for patients as one would wish to be treated. - Conveys enthusiasm. - Ability to empathize with geriatric and disabled people. - Good problem-solving skills. - Knowledge of Microsoft Word. The salary for this role will range from USD $19.00 to 28.50 per hour based on full-time employment. Salary offers are based on a wide range of factors including but not limited to location, relevant skills, training, education, etc. Certain roles may be eligible for performance-based incentive compensation and/or long-term incentives. APDerm supports your life's needs through an extensive offering comprehensive, competitive and inclusive set of health, financial and other benefits that support your total well-being. APDerm is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or APDerm policy. Please email humanresources@apderm.com if you need a disability accommodation for any part of the employment process.

Description DESCRIPTION United Way of Bluegrass (UWBG) works to create opportunities for all members of our community to improve their lives. We focus on the building blocks of a good life — a quality education, financial stability for individuals and families, and good health. We bring together the voices, expertise, and resources to define, articulate, and implement a common agenda for change across our region. That is what it means to "Live United" in Central Kentucky. POSITION DESCRIPTION The primary role of the Ride United Community Coordinator is to coordinate and book transportation rides for callers relating to the Ride United Transportation Assistance (RUTA) program. This position is completely remote. Requirements ESSENTIAL FUNCTIONS - Client Interaction & Customer Service Provide empathetic, professional assistance by actively listening, assessing needs, and booking accurate transportation for Lexington-Fayette County residents. - Cultural & Linguistic Responsiveness Engage respectfully with individuals from all backgrounds, adapting communication styles to ensure equitable and culturally competent service for all callers and partners. - Problem-Solving & Decision-Making Evaluate complex client and partner situations, use sound judgment to determine next steps, and follow established protocols to make timely and accurate decisions. - Communication & Documentation Prepare clear, professional written and verbal communication, and maintain accurate, timely documentation of calls and rides booked. - Technology & Systems Navigation Use contact center software, CRM platforms, transportation booking portal, and digital tools effectively; maintain proficiency with Microsoft Office, Google Workspace, and database systems. - Professionalism & Ethical Practice Maintain confidentiality, integrity, and adherence to UWBG and InformUSA ethics; demonstrate reliability, accountability, and accuracy in all assigned duties . - Collaboration & Team Partnership Work cooperatively with colleagues, cross-functional teams, community partners, and internal departments to support shared goals, resolve issues, and ensure seamless service delivery. REQUIRED SKILLS - Advanced Problem-Solving & Critical Thinking Ability to assess complex situations, identify appropriate resources, and make sound, timely decisions. - Strong Communication Skills (Verbal & Written) Able to convey information clearly and professionally while adapting communication style to diverse audiences. - Active Listening & Customer Service Skills Skilled at understanding caller needs, demonstrating empathy, and providing calm, supportive guidance in stressful situations. - Cultural Competence & Inclusivity Ability to engage respectfully with individuals of diverse backgrounds and ensure equitable, unbiased service delivery. - Data Entry Accuracy & Documentation Skills Strong attention to detail with the ability to maintain accurate records, update resource information, and follow documentation standards. - Proficiency in Technology & Database Systems Comfortable navigating CRMs, resource databases, contact center platforms, Microsoft Office, Google Workspace, transportation booking portal, and learning new software quickly. - Time Management & Organizational Skills Able to manage multiple tasks, prioritize deadlines, and maintain accuracy in a fast-paced remote environment. - Collaboration & Teamwork Ability to work effectively with cross-functional teams, community partners, and internal departments while maintaining a supportive, solution-focused approach. CORE UNITED WAY COMPETENCIES MISSION-FOCUSED - A top priority is to create real social change that leads to better lives and healthier communities. This competence drives performance and professional motivations. RELATIONSHIP ORIENTED - Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. COLLABORATOR - Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. RESULTS-DRIVEN - Dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. BRAND STEWARD - A steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network. Education Requirements Associate's Degree or equivalent work experience Experience required: Minimum of 1-3 years related customer service experience in human service, non-profit, or other related field preferred or sufficient combination of education and experience. Remote work and/or call-center experience preferred. REQUIRED LICENSE/REGISTRATION/CERTIFICATIONS Valid driver’s license required, as well as access to a reliable insured automobile to be used for work-related travel when applicable. WORK ENVIRONMENT This position is 100% remote and must comply with the UWBG remote work policy. Home office must have reliable internet access and limited distractions. Occasional travel is required to outreach related events and UWBG staff meetings. EXPECTED WORK HOURS Must be willing to occasionally work a non-standard work schedule when required, including nights, weekends, and other unusual hours. PRE-EMPLOYMENT SCREENING REQUIREMENTS A national background check and other screenings may be required. BENEFITS Our robust benefits package includes 100% employer-paid premiums on employee-only health, dental, and vision plans; 3%-6% employer contributions to 401(k), employer-paid life, and STD insurance; generous parental leave policy, PTO, and more. PAY RANGE $21.00 per hour Position is contingent on grant funding This is a contract-funded position that may be renewed annually, subject to continued funding and organizational need.

Role Description We are seeking a detail-oriented and customer-focused Remote Booking Specialist to assist clients with planning and coordinating travel experiences. This role involves working directly with clients to organize travel arrangements while delivering a high level of customer service. - Assist clients with booking hotels, flights, cruises, and vacation packages - Provide recommendations based on client preferences and needs - Manage reservations and ensure accuracy of travel details - Communicate with travel partners and vendors - Provide support before, during, and after travel - Maintain accurate client records and documentation Qualifications - Strong communication and customer service skills - Highly organized with strong attention to detail - Comfortable working with online systems and booking platforms - Ability to manage multiple tasks independently - Reliable internet access and a dedicated workspace - Prior experience in customer service, hospitality, or related fields is helpful Requirements - Remote position - Flexible schedule with the ability to accommodate client needs - Independent, self-directed work environment Training & Support - Training and onboarding provided - Ongoing support and resources available Compensation - Pay based on experience and performance - Additional details will be discussed during the application process How to Apply Submit your application to be considered for this role. Qualified candidates will be contacted with the next steps.

• Provide positive and professional inbound customer service • Engage with prospective customers through various channels to guide them through banking services • Take ownership of customer concerns and resolve issues at first point of contact • Ensure accuracy of all customer transactions, particularly related to digital banking products • Complete a broad range of financial transactions in an accurate and efficient manner • Participate in performance and development activities, including cross-training within own team