Description DESCRIPTION United Way of Bluegrass (UWBG) works to create opportunities for all members of our community to improve their lives. We focus on the building blocks of a good life — a quality education, financial stability for individuals and families, and good health. We bring together the voices, expertise, and resources to define, articulate, and implement a common agenda for change across our region. That is what it means to "Live United" in Central Kentucky. POSITION DESCRIPTION The primary role of the Ride United Community Coordinator is to coordinate and book transportation rides for callers relating to the Ride United Transportation Assistance (RUTA) program. This position is completely remote. Requirements ESSENTIAL FUNCTIONS - Client Interaction & Customer Service Provide empathetic, professional assistance by actively listening, assessing needs, and booking accurate transportation for Lexington-Fayette County residents. - Cultural & Linguistic Responsiveness Engage respectfully with individuals from all backgrounds, adapting communication styles to ensure equitable and culturally competent service for all callers and partners. - Problem-Solving & Decision-Making Evaluate complex client and partner situations, use sound judgment to determine next steps, and follow established protocols to make timely and accurate decisions. - Communication & Documentation Prepare clear, professional written and verbal communication, and maintain accurate, timely documentation of calls and rides booked. - Technology & Systems Navigation Use contact center software, CRM platforms, transportation booking portal, and digital tools effectively; maintain proficiency with Microsoft Office, Google Workspace, and database systems. - Professionalism & Ethical Practice Maintain confidentiality, integrity, and adherence to UWBG and InformUSA ethics; demonstrate reliability, accountability, and accuracy in all assigned duties . - Collaboration & Team Partnership Work cooperatively with colleagues, cross-functional teams, community partners, and internal departments to support shared goals, resolve issues, and ensure seamless service delivery. REQUIRED SKILLS - Advanced Problem-Solving & Critical Thinking Ability to assess complex situations, identify appropriate resources, and make sound, timely decisions. - Strong Communication Skills (Verbal & Written) Able to convey information clearly and professionally while adapting communication style to diverse audiences. - Active Listening & Customer Service Skills Skilled at understanding caller needs, demonstrating empathy, and providing calm, supportive guidance in stressful situations. - Cultural Competence & Inclusivity Ability to engage respectfully with individuals of diverse backgrounds and ensure equitable, unbiased service delivery. - Data Entry Accuracy & Documentation Skills Strong attention to detail with the ability to maintain accurate records, update resource information, and follow documentation standards. - Proficiency in Technology & Database Systems Comfortable navigating CRMs, resource databases, contact center platforms, Microsoft Office, Google Workspace, transportation booking portal, and learning new software quickly. - Time Management & Organizational Skills Able to manage multiple tasks, prioritize deadlines, and maintain accuracy in a fast-paced remote environment. - Collaboration & Teamwork Ability to work effectively with cross-functional teams, community partners, and internal departments while maintaining a supportive, solution-focused approach. CORE UNITED WAY COMPETENCIES MISSION-FOCUSED - A top priority is to create real social change that leads to better lives and healthier communities. This competence drives performance and professional motivations. RELATIONSHIP ORIENTED - Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. COLLABORATOR - Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. RESULTS-DRIVEN - Dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. BRAND STEWARD - A steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network. Education Requirements Associate's Degree or equivalent work experience Experience required: Minimum of 1-3 years related customer service experience in human service, non-profit, or other related field preferred or sufficient combination of education and experience. Remote work and/or call-center experience preferred. REQUIRED LICENSE/REGISTRATION/CERTIFICATIONS Valid driver’s license required, as well as access to a reliable insured automobile to be used for work-related travel when applicable. WORK ENVIRONMENT This position is 100% remote and must comply with the UWBG remote work policy. Home office must have reliable internet access and limited distractions. Occasional travel is required to outreach related events and UWBG staff meetings. EXPECTED WORK HOURS Must be willing to occasionally work a non-standard work schedule when required, including nights, weekends, and other unusual hours. PRE-EMPLOYMENT SCREENING REQUIREMENTS A national background check and other screenings may be required. BENEFITS Our robust benefits package includes 100% employer-paid premiums on employee-only health, dental, and vision plans; 3%-6% employer contributions to 401(k), employer-paid life, and STD insurance; generous parental leave policy, PTO, and more. PAY RANGE $21.00 per hour Position is contingent on grant funding This is a contract-funded position that may be renewed annually, subject to continued funding and organizational need.

Role Description We are seeking a detail-oriented and customer-focused Remote Booking Specialist to assist clients with planning and coordinating travel experiences. This role involves working directly with clients to organize travel arrangements while delivering a high level of customer service. - Assist clients with booking hotels, flights, cruises, and vacation packages - Provide recommendations based on client preferences and needs - Manage reservations and ensure accuracy of travel details - Communicate with travel partners and vendors - Provide support before, during, and after travel - Maintain accurate client records and documentation Qualifications - Strong communication and customer service skills - Highly organized with strong attention to detail - Comfortable working with online systems and booking platforms - Ability to manage multiple tasks independently - Reliable internet access and a dedicated workspace - Prior experience in customer service, hospitality, or related fields is helpful Requirements - Remote position - Flexible schedule with the ability to accommodate client needs - Independent, self-directed work environment Training & Support - Training and onboarding provided - Ongoing support and resources available Compensation - Pay based on experience and performance - Additional details will be discussed during the application process How to Apply Submit your application to be considered for this role. Qualified candidates will be contacted with the next steps.

• Provide positive and professional inbound customer service • Engage with prospective customers through various channels to guide them through banking services • Take ownership of customer concerns and resolve issues at first point of contact • Ensure accuracy of all customer transactions, particularly related to digital banking products • Complete a broad range of financial transactions in an accurate and efficient manner • Participate in performance and development activities, including cross-training within own team

Job Description and Requirements The Consumer Lending Representative will have the ability to work from home after a period of training and performance evaluations (time frame may vary). Training will take place at the Staples location: 5253 S. Staples, Corpus Christi, TX 78411. Applicants who work from home must reside within the State of Texas and have the capability of performing all of the work from their home in Texas. To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. - Must have a reliable home internet provider to hard wire a connection to (Ethernet cable provided). - Must be able to provide a workspace at home that is safe ,suitable for work, and within a distraction free environment. Bilingual in Spanish and English? Candidates can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification. As a Consumer Lending Representative, you will be the dedicated professional assisting members and prospective members who are seeking consumer loans through primarily inbound channels (phone and video chat). You’ll provide exceptional service while you process and finalize a variety of consumer loans, and you’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life. You’ll have the opportunity to demonstrate your initiative and learn and grow with our Path to Promotion and award-winning Learning and Development program. If you have a passion for helping others, a career with RBFCU may be just for you. Essential Functions and Responsibilities: - Fulfill member and prospective member loan applications and inquiries and finalize/fund various types of consumer lending loans. - Provide enthusiastic, professional, quality, prompt and courteous service to members and others as appropriate. - Discuss and recommend products and services to meet the needs of the member and the mission of RBFCU. - Process paperwork, and collect fees required to complete title work. - Inform members of loan decisions and provide information for ancillary loan products. - Maintain current working knowledge of RBFCU policies and procedures and regulatory laws. - Include appropriate people in decision-making process and make timely and informed decisions. - Accept responsibility, follow through on commitment, and react well under pressure. - Strive to meet or exceed department standards. - All other duties as assigned (Note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice). Requirements: - High School Diploma or G.E.D. - A minimum of 9 months financial institution experience or 2 years customer service experience - Must be proficient in utilizing PC, software, Microsoft applications, and other office equipment (type 25 words per minute and 10 key by touch) - Possess excellent organizational, time management, and interpersonal skills - Ability and desire to work well in a team environment and develop strong working relationships with external parties - Must be able to work a flexible Monday-Saturday schedule (Hours of operation: Monday - Friday 8:00 a.m. - 6:00 p.m. and Saturday 8:30 a.m. - 4:00 p.m.) Preferred: - Bilingual (English/Spanish) All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.