We're looking for a Manager, Customer Success This role is Remote, United States As the Manager of Customer Success for the Americas region, you will lead a dynamic team of Customer Success Managers (CSMs) dedicated to driving customer retention, renewal, and satisfaction. You’ll empower your team to overcome challenges and maximize customer value through effective adoption of the Cornerstone Galaxy solution. Collaborating across teams, you’ll be a key driver in ensuring our customers achieve their desired outcomes and continued success. In this role you will… - Lead, mentor, and grow a diverse team of CSMs through hiring, coaching, and professional development, unlocking their full potential. - Guide CSMs in customer relationship management, product expertise, talent management best practices, and strategic business insight. - Serve as the escalation point for complex customer issues where standard processes have been exhausted. - Oversee the quality and consistency of Customer Success programs including adoption support, customer coaching, engagement initiatives and Customer Success Package offerings. - Drive team performance and engagement by monitoring critical success metrics such as renewals, retention, and upsell opportunities. - Lead and contribute to special projects, both within Customer Success and cross-functional teams. - Adapt and take initiative by owning additional responsibilities as the business evolves. You have what it takes if you have… - 2+ years in Customer Success, Account Management, or a customer-facing role with proven team leadership. - 10+ years of professional experience in talent management, consulting, or related fields demonstrating strong business acumen, agility, and technical aptitude. - Bachelor’s degree or equivalent experience in Human Resources, Organizational Development, Training & Development, or a related discipline. - Exceptional attention to detail with the ability to juggle multiple projects and priorities effectively. - Strong organizational and follow-through skills ensuring customer expectations and deadlines are consistently met. - Excellent communication and analytical abilities. - Willingness and ability to travel up to 15-30%. Extra Dose of Awesome if you… - MBA or advanced degree. - Relevant certifications such as SPHR, SHRM-CP, SHRM-SCP, CCP, or CPLP. - Experience with Salesforce, Gainsight and AI platforms. Join us and be part of a team that’s passionate about driving customer success and making a real impact! Our Culture: Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today. Who We Are: Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today. Total Rewards: At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 103100 - 165000 USD. Check us out on LinkedIn, Comparably, Glassdoor, and Facebook! Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com or +1 855 454 8433. Read the EEO is the Law poster here, and the supplementary poster here Read the Read the Pay Transparency Nondiscrimination Provision poster here

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve. The Job The Senior Provider Relations Manager will be responsible for building and maintaining effective provider relationships with medical groups and their associated primary care physicians, specialists, hospitals and ancillaries. The Senior Provider Relations Manager will directly own relationships with the senior executives at the largest provider groups in the region, and manage the end-to-end operational interface with these providers across all contractual fee types and risk arrangements. This individual will drive strategic dialogue and planning with providers, including driving cross-functional process improvements to ensure a positive provider experience. This role will manage a team of locally based Provider Relations individuals across SCAN’s Southern California market. This Senior Manager will be a key strategic leader in driving performance across Star, coding quality, and cost of care management in this critical market. This includes a deep understanding of operational levers that drive improvements in these key performance measures, and proven experience building deep relationships with provider networks in order to influence these actions with the provider. The job entails partnering closely with Network Management Contracting counterparts to facilitate an integrated provider onboarding process, conducting provider awareness and orientation about SCAN Health Plan, ongoing education and outreach, relationship building with office staff and providers, and quarterbacking the overall relationship including acting as the liaison with cross-functional stakeholders across reporting needs, performance monitoring, issue resolution, and clinical programs or growth efforts with the medical group and their providers. The Senior Provider Relations Manager will partner with the SCAN Southern California General Manager, Regional Medical Director, clinical and performance leadership, growth leadership and other enterprise teams to ensure strategic initiatives with the providers are coordinated and cohesive. The engagement will be at all levels of the provider network, including with MSOs, IPAs, and medical groups. There will be daily interface with office staff and providers, as well as interactions with corporate leadership at medical groups and constant collaboration with internal stakeholders to effectively establish and maintain a positive provider experience and resolve escalated issues in a timely manner. You Will - Own executive-level relationships with large, high-complexity provider organizations (including Sutter) and serve as SCAN’s senior market liaison for delegated and risk-based arrangements. - Drive provider performance accountability across quality metrics, utilization management, risk adjustment, cost performance, network adequacy, and growth initiatives. - Lead geographically aligned Provider Relations Leads and Senior Provider Relations Leads, ensuring clear market ownership and measurable performance outcomes. - Partner with Network Management Contracting to align performance expectations with contractual terms and delegated arrangements. - Oversee executive escalation governance and resolve complex, cross-functional provider issues through structured project management and enterprise collaboration. - Lead Joint Operating Committees (JOCs) and executive performance reviews with MSOs, IPAs, and medical groups. - Collaborate with Southern California General Manager, Regional Medical Director, Clinical Leadership, Growth, and Operations teams to align provider strategy with market objectives. - Monitor provider-level data and analytics to identify performance gaps and drive corrective action plans in partnership with internal subject matter experts. - Ensure regulatory compliance across delegated oversight, network adequacy, and Medicare Advantage operational requirements. - Champion initiatives that improve provider experience while maintaining performance discipline and enterprise accountability. - We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. - Actively support the achievement of SCAN’s Vision and Goals. - Other duties as assigned. Your Qualifications Experience Preferred - Graduate or Advanced Degree or equivalent experience (Preferred) - Experience leading provider performance governance in a multi-state Medicare Advantage environment. - Direct experience managing large strategic provider partnerships (e.g., integrated delivery systems, large MSOs). - Experience working within value-based care or population health models. Experience Required - Bachelor's Degree or equivalent experience - Minimum 10 years of experience in healthcare, Medicare Advantage, managed care, or provider network operations. - Minimum 7 years of leadership experience managing professional teams. - Experience managing delegated and/or risk-based provider arrangements. - Demonstrated experience engaging executive-level provider leadership. - Ability to build, influence, and sustain trust-based relationships with senior leadership at medical groups, IPAs, MSOs, and large health systems (e.g., Sutter). - Demonstrated ability to drive measurable provider performance across quality, utilization, risk adjustment, cost management, and growth metrics. - Strong understanding of Medicare Advantage economics, delegated risk models, capitation structures, and value-based care arrangements. - Ability to analyze complex performance reports, identify trends, translate data into actionable insights, and lead corrective action planning. - Skilled at coordinating across Contracting, Network Operations, Clinical, Growth, Delegation Oversight, Claims, UM, and Provider Data Management to drive enterprise-aligned solutions. - Ability to develop and execute market-level provider strategies aligned to membership growth, network adequacy, and regulatory requirements. - Strong project management skills to resolve complex, high-risk provider escalations with structured follow-through and executive communication. - Working knowledge of Medicare Advantage regulations, delegated oversight requirements, network adequacy standards, and compliance expectations. - Ability to lead through ambiguity, drive provider-facing transformation, and support internal operating model shifts. - Highly developed written, verbal, and presentation skills, including experience leading Joint Operating Committees (JOCs) and executive performance reviews. What's in it for you? - Base Pay Range: $125,400 - $215,975 Annually - Work Mode: Mostly Remote - An annual employee bonus program - Robust Wellness Program - Generous paid-time-off (PTO) - 11 paid holidays per year, plus 1 additional floating holiday - Excellent 401(k) Retirement Saving Plan with employer match - Robust employee recognition program - Tuition reimbursement - An opportunity to become part of a team that makes a difference to our members and our community every day! We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-AC1 #LI-Hybrid Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity. What You’ll Do As Manager, Product Help Center, you will lead and scale a high-impact support function serving both our internal care teams and, in time, our caregivers and patients, primarily with technical issues. In this role, you will: - Build, scale, and lead a high-performing support team across multiple channels and user groups by establishing service standards, processes, and support collateral, while supporting and mentoring a team. - Develop and execute a comprehensive support strategy that serves both internal team members and is prepared to serve external customers (patients and caregivers). - Continually analyze trends in support data and lead root-cause analyses to identify systemic problems and improvement opportunities. - Ensure support platform/process compliance with healthcare privacy regulations (HIPAA) and data security requirements - Partner cross-functionally to identify systemic issues and drive continuous improvement. - Act as a strong partner to clinical and operational teams by reducing friction and improving response times. - In partnership with Learning & Development, create self-service resources, knowledge bases, and training materials for internal users - Partner with technology teams to improve and optimize the platforms you’ll support. - Collaborate with legal, compliance, and security teams as needed What You Bring & How You Qualify First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. In this role, you will need: - 6+ years of experience in customer/product support, service operations, or customer experience in health services and an understanding of HIPAA compliance and healthcare privacy regulations, with at least 1-2 years of management experience. - Proven track record of building or scaling support operations in a fast-paced environment and experience supporting both internal users and external customers. Experience supporting a website and mobile app are nice-to-have. - Strong understanding of support technologies and ticketing platforms, such as Jira Service Management - Excellent communication skills with ability to interact effectively across all organizational levels - Data-driven approach to decision making with strong analytical capabilities What We Offer (Benefits + Perks) The role offers a base salary range of $130,000 - $160,000 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. We provide these additional benefits and perks: - Competitive medical, dental, and vision insurance - Healthcare and Dependent Care FSA; Company-funded HSA - 401(k) with 4% match, vested 100% from day one - Employer-paid short and long-term disability - Life insurance at 1x annual salary - 20 days PTO + 10 Company Holidays & 2 Floating Holidays - Paid new parent leave - Additional benefits to be detailed in offer What We Live By We’re guided by our five core values: Our Values: - Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future. - Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments. - Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale. - Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve. - One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together. We Value Diversity, Equity, Inclusion and Belonging We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

• Showcasing WBS CODING SCHOOL’s course offering in a compelling way to prospective students • Providing tailored-to-applicant’s-needs support related to the application process, our courses and available funding options • Interacting with potential students in an engaging manner through all our communication channels • Conducting interviews as part of our application process • Performing administrative tasks related to future student journey • Identifying and sharing your observation of current developments (trends, bottlenecks, best-practices, etc.) with the Admission team and other departments