Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewAt Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security. The Command Center Software (CCSW) organization specializes in performing software and hardware delivery. The Command Center Software (CCSW) Platform Migration organization focus is on minimizing the customer's downtime during software upgrades in order to optimize their maintenance experience during the moments that matter. Job DescriptionThe Resource Service Manager (RSM) is responsible for the delivery of the Command Center Software (CCSW) Migration tasks per our customer’s contract. Through the management of the Project Managers, Technical Delivery teams, and Lifecycle Services teams, the RSM is accountable for the implementation, sustainment, and support of Command Center Software Maintenance contracts. Success is measured in terms of organizing and planning maintenance tasks per our customer contracts, on schedule delivery of those maintenance tasks, customer satisfaction, and establishing processes and procedures around continuously maintaining our customers. Responsibilities - Contract Management: Accountable for the implementation, sustainment, and support of CCSW Maintenance contracts. - Team Leadership: Manage a team of professionals, including hiring, mentoring, performance management, and rewards planning. - Project Oversight: Ensure teams deliver contractual scope on schedule and within budget while maintaining high customer satisfaction. - Lifecycle Coordination: Work with ESI Lab leadership to test end-of-life (EOL) replacement devices and coordinate with Product Development to communicate product lifecycles. In addition, working with Contract Management to ensure our services and upgrade customer contractual obligations are met. - Operational Excellence: Oversee day-to-day operations, including forecasting (18-month cost forecasts), cost management, and resource allocation. - Process Improvement: Identify and drive organizational efficiencies and process improvements across departments. - Leads maintenance support programs and directs project team activities. - RSM is responsible for overseeing and providing support for the implementation of CCSW migration projects and will act and be recognized as the leader / focal point for all aspects of their teams assigned project(s). - Responsible for ensuring their team is delivering the contractual scope, on schedule and within budget, while maintaining customer satisfaction. - Working directly with the ESI Lab leadership to ensure devices replacing end of life (EOL) are thoroughly tested with procedures for deployment tested. - Working with Contract Management and Product Development/Management ensuring all product lifecycle is communicated in a timely manner for efficient delivery while working with the CCSW Contracts team to understand Motorola Solutions contractual responsibilities. - Utilizes PM tools (schedule, critical path analysis, budget, change order, risk assessment, action item log, etc) to analyze complex issues and develop resolutions for any issues related to assigned project(s). - The RSM is responsible for allocating all necessary resources to meet project objectives and provide high customer satisfaction. - Coordinates internal resources and third-party vendors for flawless execution. - Reports weekly to senior staff and manages relationships with all project resources. - Understands all nine areas of PMBOK project management. Qualifications - Education/Experience: BA/BS degree with 15+ years of experience in project/program management or services management. - Industry Knowledge: Understanding of Motorola Solutions software organization and deployment of those software solutions; Experience with Public Safety communications, Military communications, Civil construction, or IT Networks. - Leadership: Proven experience managing a team of professionals and leading highly complex programs across organizational boundaries. - Tools: Proficient in Google Suite; Microsoft Office (Word, Excel, PowerPoint, Project) is a plus. - Certifications: PMP highly desired; CAPM or PM Masters Certificate is a plus. - Skills: Strong aggressive/creative problem-solving, negotiation, interpersonal, and presentation skills. - Travel: Ability to travel up to 25%. Target Base Salary Range: $130,000 - $140,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-LD Basic Requirements - Bachelor's Degree in Engineering, IT, Business, or related field. - Legal authorization to work in the U.S. indefinitely. Employer work permit sponsorship is not available for this position. Travel Requirements25-50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanNoOur U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

• Lead and manage cross-functional projects from initiation through completion, ensuring alignment with organizational objectives and successful delivery within scope, timeline, and budget. • Act as a trusted thought partner to leadership on operational priorities, execution strategy, and risk mitigation, translating business goals into actionable project roadmaps, milestones, and performance metrics. • Develop and maintain comprehensive project plans, including scope, schedules, resources, budgets, and success measures, while managing multiple initiatives and adapting to evolving business needs. • Facilitate and lead project meetings, providing clear status updates, decision-ready insights, and driving accountability for deliverables, risks, and dependencies. • Identify risks, roadblocks, and process improvement opportunities; implement proactive solutions and standardized workflows to enhance efficiency and effectiveness across teams and operations. • Ensure operational initiatives align with regulatory standards, accreditation requirements, and internal policies • Build and maintain strong cross-functional relationships, coordinating communication across executives, regional leaders, and departmental teams to ensure alignment and collaboration. • Support change management efforts to drive adoption of initiatives and ensure sustainable operational improvements. • Lead post-implementation reviews to evaluate outcomes, capture learnings, and continuously refine processes and performance. • Promote a culture of accountability, continuous improvement, and patient-centered operations. • Perform other duties as needed to support organizational priorities.

• Plan, organize, monitor, and oversee complex projects utilizing cross functional teams to deliver defined requirements and meet company strategic objectives • Support accreditation readiness activities, including evidence coordination, tracking of requirements, and cross-functional collaboration related to NCQA standards. • Manage the full project life cycle including requirements gathering, creation of project plans and schedules, obtaining and managing resources, managing budget, and facilitating project execution, deployment and closure. • Utilize corporate and industry standard project management tools and techniques to effectively manage projects. • Assist with establishment and maintenance of corporate project management methodology and other department procedures • Maintain detailed project documentation including meeting minutes, action items, issues lists and risk management plans. • Provide leadership and effectively communicate project status to all stakeholders, may include written executive summaries. • Negotiate with project stakeholders to identify resources, resolve issues, and mitigate risks. • Coordinate cross-functional meetings with various functional areas to meet overall stakeholder expectations and company's objectives. • Provide functional and technical knowledge across multiple business and technical areas. • Monitor the creation of all project deliverables to ensure adherence to quality standards including design documents, test plans, training materials, and operations documentation.

Building a Brand starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Location: Remote but must reside in Chicago, IL Learn more at www.firstagency.com What You Would Get To Do The Project Manager is responsible for supporting clients with both internal and client-facing events and conferences, delivering exceptional service through effective project management and creative solutions. This role involves overseeing all aspects of event operations, from initial briefing to post-event reconciliation. Key responsibilities include managing project plans, collateral, registration, transportation, hotel accommodations, entertainment, food and beverage, audio/visual needs, webcasts, staging, speaker coordination, and event execution. There is a requirement for onsite events to travel domestically or abroad as required. Your Contributions - Full life-cycle planning and execution of multiple key events in a virtual, in-person and hybrid capacity - Financial management, including: budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting - Sourcing, negotiating and managing site selections, contract management for venues and suppliers - Coordinate registration, food and beverage, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management - Work seamlessly with key internal partners on event deliverables (i.e. Marketing for print and digital design and collateral elements, Production on Audio Visual, Event Technology team on web builds, data team on attendee management, Legal and Compliance as required, etc.) - Virtual event planning and project management including confirming appropriate virtual platform, creation of timelines, invitation process, thorough and regular communications to attendees, suppliers and stakeholders - Co-plan with colleagues and the client on larger scale programs; strong team player - Ensure adherence to the client’s standards of operation and policies and that compliance and risk guidelines are followed - Travel when applicable for site inspections and on-site management of live events to ensure full coordination of logistics and on-site teams for in-person events - Post event wrap up including final attendees, budget reconciliation, observations, as well as client debriefs for year over year improvements - Share knowledge of best practices, new suppliers, services and venues What We Are Looking For - 5–7+ years’ event management experience, preferably in a corporate or financial environment - Experience in events, conferences, meeting and production management, including but not limited to C-level executive events, cocktail receptions and dinners, meetings and multi-day events - Experience in working with and managing senior clients - Proficient with Microsoft Office applications such as PowerPoint and Excel - Motivated, self-starter, ability to work independently and project plan; ability to think innovatively - Excellent project management skills with the ability to manage multiple projects simultaneously; proven ability to work well under pressure to meet established deadlines - Virtual event experience preferred – Webex and Zoom experience a plus - Leadership/influencing/negotiation and decision-making skills - Adaptable and resourceful individual able to follow guidance while working independently; proactive in generating ideas and creative solutions - Customer focus, approachable; ability to adjust to client needs and style and deepen relationships in support of their programs; adapt to ever changing demands and different client work styles - Strong client management skills - Strong oral and written communication skills - Ambitious, proactive and highly organized - Willing to travel to various locations for site-visits and on-site management of events - Experience working with large and complex databases preferred, Cvent experience preferred - Knowledge of venues and suppliers in key US cities At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth - Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA) - 401 (k) - Five Flexible Spending Accounts Options - Generous Paid Time Off Allowance - Employee Assistance Program (EAP) - Life, Disability & Pet Coverages - Wellness Stipend - Mobile Phone Allowance - Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more - Aura Identity Theft Protection - Discretionary Bonus Structure - Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations. United States Residents: The base pay for this position ranges from $68,200 - $78,400. This role is also eligible for an annual discretionary bonus. Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. #LI-remote #LI-KM1 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.