This role is about engineering resilience across a global footprint, rather than maintaining a single environment.
Senior MSP Engineer
Location
United States
Posted
81 days ago
Salary
0
Seniority
Senior
Job Description
Senior MSP Engineer
Red Cup IT, Inc.
We are looking for a Senior MSP Engineer is responsible for designing, implementing, and supporting client IT infrastructure across on‑premises and cloud environments within a managed services model. They act as a senior technical escalation point, lead complex projects and migrations, and help standardize and improve service delivery processes. Key Responsibilities - Provide Tier 2/3 escalation support for servers, networks, cloud services, and line‑of‑business applications. - Design, implement, and support Windows Server, Active Directory, virtualization (VMware/Hyper‑V), storage, and backup solutions. - Plan and execute migrations and deployments (e.g., Microsoft 365/Exchange Online, Azure/AWS workloads, server upgrades, network refreshes). - Configure and manage networking: firewalls, switches, VLANs, VPNs, Wi‑Fi, and routing for SMB/enterprise clients. - Administer cloud platforms such as Microsoft 365, Azure AD, Intune, and other SaaS services commonly used in MSP environments. - Use RMM and PSA tools to monitor systems, remediate alerts, manage tickets, and document all work accurately. - Perform security hardening and remediation: patching, configuration baselines, identity and access controls, backup/DR validation, and endpoint protection. - Lead or participate in client onboarding, technical assessments, and standardization initiatives. - Create and maintain technical documentation, runbooks, and diagrams for client environments. - Mentor junior engineers and service desk staff, providing guidance on best practices and troubleshooting approaches. - Participate in on‑call rotations and provide after‑hours support for critical incidents when required. - Collaborate with account management to provide technical input for roadmaps, proposals, and client strategy. Required Qualifications - 5+ years of experience in an MSP or multi‑client IT services environment in a systems/network engineering role. - Strong hands‑on experience with Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP, file/print services. - Proficiency with virtualization technologies (VMware and/or Hyper‑V). - Solid networking knowledge: TCP/IP, VLANs, VPNs, firewalls, routing, switching, and Wi‑Fi. - Experience administering Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams) and Azure AD/Entra ID. - Familiarity with RMM and PSA platforms used in MSPs (e.g., ConnectWise, Autotask, N‑able, Datto, etc.). - Strong troubleshooting skills across servers, networks, and endpoints in heterogeneous environments. - Excellent documentation, communication, and customer‑facing skills. - Ability to prioritize and manage multiple tickets and projects in a fast‑paced, SLA‑driven environment. Preferred Qualifications - Experience designing and executing cloud migrations (Microsoft 365, Azure, or AWS). - Experience with security tools and concepts (MFA, conditional access, email security, EDR, zero‑trust principles). - Relevant certifications such as MCSA/MCSE, AZ‑104/305, CCNA/CCNP, VMware, or similar. - Prior experience in a senior, lead, or mentoring role within an MSP. Core Competencies - Customer‑centric mindset and strong sense of ownership. - Analytical and systematic problem solving. - Clear written and verbal communication with non‑technical stakeholders. - Team collaboration and willingness to coach others.
Job Requirements
- 5+ years of experience in an MSP or multi-client IT services environment in a systems/network engineering role.
- Strong hands-on experience with Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP, file/print services.
- Proficiency with virtualization technologies (VMware and/or Hyper-V).
- Solid networking knowledge: TCP/IP, VLANs, VPNs, firewalls, routing, switching, and Wi-Fi.
- Experience administering Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams) and Azure AD/Entra ID.
- Familiarity with RMM and PSA platforms used in MSPs (e.g., ConnectWise, Autotask, N-able, Datto, etc.).
- Strong troubleshooting skills across servers, networks, and endpoints in heterogeneous environments.
- Excellent documentation, communication, and customer-facing skills.
- Ability to prioritize and manage multiple tickets and projects in a fast-paced, SLA-driven environment.
- Preferred Qualifications
- Experience designing and executing cloud migrations (Microsoft 365, Azure, or AWS).
- Experience with security tools and concepts (MFA, conditional access, email security, EDR, zero-trust principles).
- Relevant certifications such as MCSA/MCSE, AZ-104/305, CCNA/CCNP, VMware, or similar.
- Prior experience in a senior, lead, or mentoring role within an MSP.
- Core Competencies
- Customer-centric mindset and strong sense of ownership.
- Analytical and systematic problem solving.
- Clear written and verbal communication with non-technical stakeholders.
- Team collaboration and willingness to coach others.
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