Hi, we're Oscar. We're hiring a Manager, Regulatory Complaints to join our Regulatory team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: The Manager, Regulatory Operations is responsible for managing the collaborative filing processes with cross-functional stakeholders, inclusive of conducting research and regulatory outreach. This role also oversees the alignment across submission documents, execution of executive signatures, and any required notarizations in submissions to CMS, SBEs, and State DOI’s, while managing the objection cycle through regulatory approval. This position works closely with internal Oscar teams and interfaces with our external federal and state regulators. You will report into the Senior Manager, Regulatory Operations. Work Location: This is a remote position, open to candidates who reside in: Arizona, California, Florida, Georgia, Illinois, Iowa, Kansas, Michigan, Missouri, Nebraska, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas and Virginia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. Pay Transparency: The base pay for this role in the states of NY, NJ and CA is: $123,372 - $161,925 per year. The base pay for this role for all other locations is: $111,034 - $145,733 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Responsibilities: - Ensure the accurate and timely submission of Oscar’s annual regulatory obligations. - Maintain a repository of internal procedural guides on filing obligations to support teams and retain institutional knowledge. - Help maintain and grow relationships with regulatory bodies in the states where Oscar operates. - Prepare, file, and secure approval and certification of Oscar’s insurance products through the annual Qualified Health Plan (QHP) filings application process (form, binder, rate, network) with state regulators, state exchanges, and Centers for Medicare & Medicaid Services (CMS). - Compile and maintain filing deadlines for form, binder, rate, and network annual QHP submissions by state and lines of business. - Manage, train, provide feedback and assign responsibilities for direct reports to support their professional growth - Oversee special filings, such as the quarterly (Rate & Benefits Information System) RBIS submission files to CMS to ensure risk adjustment data can be processed timely and/or provider and vendor contract filings - Work independently under remote management, encouraging solid relationships with regulators and colleagues. - Compliance with all applicable laws and regulations. - Other duties as assigned. Requirements: - Bachelor's degree or commensurate experience - 1+ years of SERFF and HIOS experience - Demonstrated project management skills Bonus points: - Familiarity with ACA marketplace plans, rules and regulations - This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.

• Ensure the accurate and timely submission of Oscar’s annual regulatory obligations. • Maintain a repository of internal procedural guides on filing obligations to support teams and retain institutional knowledge. • Help maintain and grow relationships with regulatory bodies in the states where Oscar operates. • Prepare, file, and secure approval and certification of Oscar’s insurance products. • Compile and maintain filing deadlines for form, binder, rate, and network annual QHP submissions by state and lines of business. • Manage, train, provide feedback and assign responsibilities for direct reports to support their professional growth. • Oversee special filings for timely processing of risk adjustment data and/or provider and vendor contract filings. • Work independently under remote management, encouraging solid relationships with regulators and colleagues. • Compliance with all applicable laws and regulations.

Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team Payward's Global Compliance team is the regulatory backbone of one of the world's most trusted and longest-standing crypto exchanges — spanning AML/KYC, sanctions, financial crime, regulatory affairs, and compliance operations across dozens of licensed entities and multiple geos. The opportunity You will serve as the primary architect and builder of AI-powered solutions within the Kraken Compliance team. This is a full-stack ownership role spanning opportunity identification, solution design, deployment, governance, and capability transfer. This global role will require you to work strategically to “automate everything” while building Compliance’s data driven machine across multiple jurisdictions and products (e.g. crypto, payments, futures, equities, custody, margin). Responsibilities span the following areas: Design and deploy AI-powered Compliance solutions - Architect and build agentic workflows using n8n, Claude API, Python, and MCP that take real actions in Compliance processes with appropriate human oversight and approval gates. - Design and deliver solutions across priority Compliance use cases: alert pre-screening, case narrative generation, regulatory change summarization, EDD report drafting, and audit-ready documentation. - Build scalable, automated analytics solutions that deliver high-quality, repeatable risk insights for Compliance leadership and regulators. - Apply AI-enabled techniques for text analysis, transaction pattern recognition, and workflow automation to surface actionable signals from high-volume data. - Build error handling, audit trails, regulatory-calendar awareness, and human-in-the-loop checkpoints into every production system before deployment. - Ensure all automations comply with data classification requirements for customer PII, regulated financial data, and cross-jurisdictional privacy obligations including GDPR and applicable AML data retention rules. Own governance and risk for Compliance AI systems - Classify all automation builds by risk tier before work begins. No build goes to production without a named Process Owner, documented data flows, access controls confirmed, and regulatory impact assessed. - Maintain audit logging and documentation for all systems touching regulated data, SAR workflows, or sanctions-adjacent processes. - Halt or redesign builds that introduce unacceptable regulatory, legal, or data privacy risk. Own that decision and secure organizational acceptance before proceeding. - Serve as the Compliance domain representative in contributing to governance standards, model risk management, and cross-functional build alignment across the Automate Everything initiative. Multiply the Compliance team's capability - Produce documentation, workflow templates, and runbooks that Compliance professionals can use and maintain without technical support. - Train Compliance team members on AI-assisted tools and workflows deployed in production. Drive adoption, not just delivery. - Track and report on automation impact: alert review time reduced, case throughput increased, regulatory report cycle time shortened, and analyst capacity unlocked for higher-risk work. - Act as a force multiplier for the Compliance team, enabling investigators and analysts to focus on high-judgment, high-risk decisions through process, technology, and AI enablement. Skills you should HODL - 8+ years of experience in Compliance operations, financial crime, regulatory technology, or a combined compliance and technical role with demonstrated senior-level execution. - Strong fluency with AI and workflow automation tools, with demonstrated experience designing, deploying, and driving adoption of AI solutions within Compliance or RegTech workflows. - Demonstrated hands-on experience designing and deploying AI-powered or automated workflows in a production environment used by others, not just experimentation. - Deep working knowledge of anti-financial crime (e.g. AML/CFT, sanctions, transaction monitoring systems), capital markets compliance (e.g. sales and trading, market conduct, transaction surveillance, conflicts management) and data privacy frameworks. - Systems thinker with a strong implementation mindset -- able to move from discovery to design to build to deployment to optimization without relying on external consultants. - Proficiency with AI tooling stack: n8n, Python, Claude API/Anthropic SDK, or equivalent. Experience connecting Compliance systems via API is required. - Strong analytical problem-solving skills with the ability to structure ambiguous compliance questions into clear, actionable, automated analysis. - Solid understanding of data classification, customer PII handling, and cross-jurisdictional compliance obligations including GDPR, BSA, FATF standards, and applicable AML data retention requirements. - Strong written and verbal communication skills. Able to translate technical automation solutions and complex analytical results for Compliance professionals, senior leadership, and regulators who are not technical. Nice to haves - Experience with case management platforms (Actimize, NICE Actimize, Quantexa, or equivalent) and their API or integration architecture. - Experience using AI for document analysis, transaction narrative generation, or regulatory report drafting in a financial crime or compliance context. - Familiarity with regulatory examination readiness: documentation standards, model risk governance, and audit trail requirements for AI-assisted compliance decisions. - Experience with spreadsheet automation (Google Apps Script or equivalent) and advanced proficiency in Excel and Google Sheets for compliance analytics. - Python programming skills for transaction data analysis, risk scoring models, or compliance pipeline automation. - Background in compliance technology platform administration: AML systems, KYC platforms, case management, markets business conduct or sanctions screening tools. - Prior experience standing up or operating a RegTech, compliance automation, or financial crime analytics function. - Experience in crypto, fintech, payments, capital markets or a regulated financial institution operating across multiple jurisdictions with exposure to FinCEN, SEC, FCA, MAS, or equivalent regulatory bodies. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments are designed to evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Assessment results are considered alongside other relevant information, such as experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice

Description Purpose In this role, the Compliance & Privacy Manager (“CPM”) will provide ongoing management, education, support and enhancement to VitalConnect’s (“Company”) Compliance Program. Under the direction of Company’s Compliance and Privacy Officer (“CPO”), CPM will provide education, recommendation, guidance, and review of Company’s Business processes throughout the organization. CPMs primary source of guidance and enforcement is based on Company’s Code of Business Conduct & Ethics, Federal Healthcare laws, statutes and requirements, as well as Company’s Compliance and Privacy policies and procedures. Responsibilities - VitalConnect’s Code of Business Conduct and Ethics; - Policy on Interactions with Health Care Professionals (HCPs) and related policies. - Industry codes of conduct to which the company has consented, such as AdvaMed; - VitalConnect’s annual Work and Audit Plans, as supported by the Risk Assessment; - Guidance and recommendations by the DOJ and OIG related to healthcare; - VitalConnect’s Disclosure Program: Reporting, Investigation, and Corrective Action Policy and Procedure; - The HIPAA Privacy Regulations (45 CFR Parts 160 and 164); and - Federal and state regulations and other related matters specific to health care. The Compliance & Privacy Manager (“CPM”) will apply the elements of an effective compliance program with the end goal of positively influencing the Company’s daily activities to be in alignment with the Company’s Compliance and Privacy Programs. The CPM is responsible for developing, implementing, managing and maintaining a Disclosure program for the Company’s business that fulfills the specific requirements the federal healthcare laws, statutes and requirements. Specific responsibilities include but are not limited to: - Monitor compliance with VitalConnect’s Code of Business Conduct & Ethics, Interactions with HCPs, Share Your Voice, Hotline, HIPAA Privacy Regulations, General Business Principles, and other standards of conduct outlined by Company policy. - Participate, collaborate with business colleagues, and manage all functions related to the disclosure of detected or suspected non-compliance matters within VitalConnect, including internal reporting, investigation, and potential correction action of detected or suspected compliance violations pursuant to the Disclosure Program. - Participate in the development and regular review of system-wide programs, policies, and procedures to help VitalConnect comply with applicable federal and state laws and regulations. - Research, revise and adopt appropriate VitalConnect policies and procedures to comply with the HIPAA Privacy Rule and updates. - Random review of Business Associate Agreements (BAAs), as needed. - Ensure all HIPAA Privacy-related documents (e.g. website & patient-facing documents) and information are correct and up to date. - Receive and respond to complaints of alleged non-compliance with the Federal Healthcare requirements and HIPAA Privacy Rule. - Address HIPAA-related questions from company leadership, fellow employees and clients, and in consultation with the Compliance Officer and VitalConnect’s Privacy Counsel, as needed,. - Maintain awareness of federal healthcare laws and regulations, keeping abreast of current changes that may affect VitalConnect through personal initiative, seminars, training programs, and peer contact. - Manage programs in which VitalConnect requires sign off or certifications related to elements of the compliance program (e.g. Conflict of Interest Certifications; New Hire & Annual Education requirements; Open Payment requirements, etc.). - Oversee the production of relevant annual reports and reporting for Open Payment/Sunshine Act. - Other duties as assigned. Team Responsibility This role will require CPM to develop and execute on a compliance vision through reporting and education in coordination with various levels of stakeholders VitalConnect with staff located across the United States. Requirements Qualifications - Bachelor’s degree required; - 10+ years of healthcare management experience inclusive of functions that require understanding, knowledge and management of Federal healthcare regulations and HIPAA compliance matters; - Leadership and management experience, inclusive of effective creation of compliance and privacy education materials with presentations to groups of 10 or greater; - Strong verbal, written, presentation and other communications skills with an ability to prioritize and manage a wide range of ethics and compliance projects and cases; - Must be self-motivated, have strong interpersonal skills and willingness to learn; - Must feel comfortable working in a matrix organization consisting of board members, business leaders, remote workers, compliance professionals, and attorneys. - Meaningful project and people management experience; - Skilled in of use in Excel, Word, and PowerPoint software. Preferred - Advanced degree or higher education preferred; - 6-12 years of healthcare compliance and/or privacy experience with an emphasis on investigation and auditing; - Holds one or more of the following certifications: CHC, CHPC, or CCEP; - Experience developing and presentation of educational materials Salary & Benefits The estimated hiring salary range for this position is $95,000 - $135,000. * The actual salary will be based on a variety of job-related factors, including geography, skills, education and experience. The range is a good faith estimate and may be modified in the future. This role is also eligible for a range of benefits including medical, dental and 401K retirement plan.