• Master the Fieldwire product; answer inbound phone calls, emails, and messages, persistently driving each issue to resolution • Triage and troubleshoot account management, customer education, and technical support issues; follow and improve upon our bug, product improvement, and feature-request reporting procedures • Execute customer trainings for the purpose of successfully onboarding new customers and retrainings to help customers get back to using Fieldwire on their projects day-to-day • Update existing knowledge base articles, ticket macros, setup guides, and instructional videos • Leverage our newest and latest AI Assistants, while helping us create and scale net-new processes for prompt engineering, source content improvements, and quality assurance • Contribute to the execution of cross-functional projects with product, engineering, marketing, sales, and success teams that champion the voice of the customer and deliver new processes, automations, and customer outreach programs • Execute basic back office account operations tasks, including premium account set up

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity. Together, we are united by a mission greater than ourselves, a purpose rooted in healing. ABOUT THIS JOB Location: Remote (United States) Department: Donor Center Schedule: PM Shift/Overnight, Variable Days, Overtime as needed (Essential Personnel Clinical Status: Non-Clinical HOW YOU’LL MAKE AN IMPACT As a Donation Outreach Coordinator you’ll play a vital role in advancing our mission. In this position, you’ll be responsible for providing grief support to potential donor families while also advocating for donation via phone calls. Initiates contact with the legal next of kin according to the UAGA hierarchy and leads a supportive discussion and interview process regarding donation. Processes referrals from multiple partners/ sources in a timely manner with a focus on quality client service and attention to detail. Collaborate with internal/external partners to prioritize all donation opportunities through clear and concise communication on next steps in the donation continuum. Triages calls by urgency and routes to appropriate coordinator and provides excellent customer service. Your work will have purpose every single day, contributing directly to life-changing outcomes. WHAT YOU’LL DO - Donation and Grief Support: Works empathetically, compassionately, and professionally with families in crisis and advocates for donation (eye/tissue/research/education). Approaches for donation opportunities telephonically and obtain authorization in alignment with goals and expectations. Effectively completes required paperwork without error (e.g. Authorization/ Disclosure/ DRAI/ adjunct forms, etc.). Completes a thorough and conscientious Donor Risk Assessment Interview (DRAI) with the most appropriate historian. Follows all communication protocols to ensure effective and professional interactions with internal and external stakeholders including but not limited to funeral homes, eye banks, medical examiners, donor families, and hospital partners. Utilizes telephonic and electronic means for effective communication. - Donor Referrals and Donor Evaluation: Supports department initiatives and tasks by addressing donation opportunities via referrals from multiple partners either electronically or by phone. Actively pursues confirmation of registry status in Donate Life databases, maintains electronic medical record (EMR) access to participating hospitals and accurately evaluates potential donors prior to donation conversation, and quality checks utilizing recordings of legal documents. Collaborate with key internal and external partners to ensure a positive customer service experience. - Triage and Escalations: Assesses incoming calls and electronic communication from internal/external partners. Prioritize based on urgency and either addresses as able or follows proper transfer protocol to daily task owner. WHAT YOU’LL BRING Minimum Requirements: - High School Diploma/GED or Associate’s Degree (Psychology, Social Science, Human Services, Humanities) - 3 years (with High School Diploma/GED) – experience working with families through counseling, bereavement and/or crisis intervention OR 1 year with Associate Degree - Experience with donation approach experience in an OPO/Tissue environment. Preferred Experience/Skills/Certifications: - 2 years’ experience working in degree field in supportive services such as Social Work, Counseling, Death Doula, Counseling (crisis or bereavement), or Palliative Care OR 2 years’ experience as an EMT, Corpsman, ER/ICU tech or equivalent experience, or dispatch for emergency services Key Knowledge, Skills, & Abilities: - Communication Skills: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at various levels within the organization. Communication with key stakeholders including couriers, key internal and external partners. - Critical Thinking/Decision Making: Ability to review and interpret complex procedures, practices, and policies real-time while applying to each unique potential donation opportunity. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. - Interpersonal Skills: Possesses a strong skill set in emotional intelligence including emotional awareness, self-regulation, empathy, and effective relationship building. - Data Entry and Typing: Ability to listen and efficiently type critical data points into multiple electronic platforms (e.g. Donor Management System, Donate Life Registry websites, SAP, external partner order entry platforms, etc.). Proficient typing skills of 40 words a minute. - Proficient in MS Office: Word, Excel, Microsoft Suite, PowerPoint, and Teams - Technology and Virtual Competency: Ability to easily navigate basic troubleshooting and operations of all provided technology including but not limited to laptops, cell phones, online data management platforms, multi-factor authentication systems, and software associated with day-to-day functions. - Attention to Detail: Able to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/completeness and early/on-time delivery. - Teamwork: Demonstrates effective collaboration with internal/external teams through effective communication, proactive approach to problem-solving, adept at contributing to workflows seamlessly to achieve collective success. - Time Management: Able to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls. WHY JOIN LIFENET HEALTH When you join LifeNet Health, you're not just taking a job, you’re joining a mission-driven community dedicated to making a global impact through regenerative medicine. You’ll be part of a workplace that values authenticity, collaboration, and the drive to make a difference. We recognize that great work happens when people feel supported. That’s why our total rewards package is designed to help you thrive both professionally and personally. Here’s how we support YOU: - Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won’t break the bank. - Profit Sharing Plan- Share in the success you help create. - 403(b) Retirement Plan- Invest in your future with confidence. - Paid Parental Leave- 6 weeks to bond with your newest family member. - Corporate Sponsored Events- Celebrate milestones and build connections. - Generous Paid Time Off- Because balance matters: - 18 vacation days (based on position, tenure, and state laws) - 9 sick days (subject to local and state regulations) - 9 holidays (7 standard + 2 floating) - Flexible Work Program- For approved roles, how and where you perform best. - Tuition reimbursement- We invest in your growth and education. - Career & Leadership Development- Expand your impact and potential. - Wellness Program- Prioritize your health with holistic resources. - Employee Assistance Program (EAP)- Support for you and your household. - Incredible teammates- Collaborate with passionate, dedicated professionals. Note: All benefits are subject to eligibility requirements and may be modified at any time, with or without notice, unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the “at-will” nature of employment at LifeNet Health. COMPENSATION Salary Range: $22,40 - $46.67/hour* Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. The pay range for this position is $22.40 hourly (entry-level qualifications) to $46.67 hourly (experienced in this role). Actual compensation may be higher based on the successful candidate’s knowledge and relevant experience. *For candidates who reside in Washington state, the pay range for this position is $22.40 hourly – $46.67 hourly. EQUAL OPPORTUNITY EMPLOYER LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. As part of our commitment to safety, we maintain a drug-free workplace and conduct pre-employment substance abuse screening.

🌟 Customer Care Advocate Location: Must be local to Portland, OR or surrounding areas (Remote/Work‑From‑Home) Are you passionate about helping people, great on the phone, and motivated by meaningful work? Join our team, where we advocate for patients by making healthcare more affordable and manageable. As a Customer Care Advocate, you’ll be the voice patients rely on—providing guidance, empathy, and first‑class service every day. 💼 What You’ll Do In this role, you’ll manage both inbound and outbound calls to support patients using our program. Your work directly supports our mission to increase enrollment, encourage timely payments, and deliver exceptional customer experiences. Your responsibilities include: - Serve as the primary phone contact for inbound calls from current and prospective account holders - Place outbound calls, including: - Welcome calls to new account holders - Follow‑ups on past‑due accounts - Servicing calls to non‑enrolled accounts - Special outreach campaigns that support patient advocacy - Deliver white‑glove, first‑class service as an advocate for patients and an ambassador of the brand - Accurately document call activity, escalate concerns, and answer questions using our proprietary CRM - Participate in ongoing quality evaluations, coaching, and mentoring - Embrace feedback, continuous learning, and growth opportunities ✅ What We’re Looking For We’re seeking individuals with a strong customer‑service mindset who are dependable, professional, and eager to help. - Customer service experience required - 1–2 years of phone‑based customer support or call center experience preferred - Experience in healthcare and/or financial services, including HIPAA knowledge, is a plus Work‑From‑Home Requirements: - Must have a quiet, private workspace (cannot work in a room with other people) 🌐 At‑Home Internet & Equipment Requirements To ensure high‑quality service, the following are required: - Internet Service Provider: - Xfinity (Comcast), CenturyLink, or Frontier (Ziply Fiber) - Minimum Internet Speed: - 100 Mbps download / 35 Mbps upload - Connection Requirements: - Private, password‑protected Wi‑Fi - Available Ethernet port - Must be hard‑wired via Ethernet while working (Ethernet cable up to 25 feet provided) 💙 Why Work Here? - Meaningful work supporting patients during critical moments - Supportive team culture with coaching and development - Opportunity to grow within a mission‑driven organization - Remote work while staying connected to the local Portland community Job Type & LocationThis is a Contract to Hire position based out of Beaverton, OR. Pay and BenefitsThe pay range for this position is $19.00 - $20.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

• Processing and resolving customer service requests in a timely and accurate manner • Providing timely and accurate solutions for customer service requests • Responding primarily to inbound calls and initiating outbound calls as needed • Logging and recording information about customer support interactions • Entering service and route data into computer for billing and route scheduling purposes • Exemplifying high levels of quality, productivity and efficiency