Axon logo
Axon

Protect Life. Obsolete the bullet. Global tech company dedicated to capturing truth with connected cameras & devices.

Senior Technical Account Manager, Enterprise

Technical Account ManagerSalesOtherRemoteLeadTeam 1,001-5,000Since 1993H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

85 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Senior Technical Account Manager, Enterprise

Axon

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact - The Remote Technical Advisor supports enterprise customers through a shared, fractional engagement model. This role is designed for mid-size, multi-product deployments that require strong technical oversight and customer advocacy, without a fully embedded onsite resource. - The Remote Technical Advisor serves as a trusted technical advisor, escalation point, and deployment partner. While primarily remote, this role must be capable of rapid onsite response to troubleshoot complex issues, particularly those involving hardware, networking, or deployment blockers. - When not fully allocated to customer engagements, the Remote Technical Advisor contributes to Professional Services Operations (PSO) initiatives, process improvements, internal enablement, and large enterprise deployments. Location & Reporting - Location: Axon Hub (U.S.-based) - Travel: Up to 50% travel, including short-notice and overnight trips - Reports To: Director, Enterprise Technical Account Management Travel & Logistics Requirements - Willing and able to travel on short notice - Valid driver’s license - Ability to work onsite at customer locations - Comfortable supporting customers across multiple time zones What You’ll Do Customer Technical Ownership & Advocacy - Serve as the primary technical point of contact for assigned enterprise customers - Build trusted relationships with technical teams, operations leaders, and stakeholders - Develop a deep understanding of customer environments, business objectives, and constraints - Advocate for customer needs across Product, Engineering, Support, and Sales - Translate customer requirements into clear technical guidance and actionable outcomes Proactive Technical Engagement & Health Management - Conduct regular technical health checks, system reviews, and deployment assessments - Identify risks, misconfigurations, and adoption gaps before they become incidents - Provide best-practice recommendations for configuration, scaling, and operational use - Lead or support technical business reviews focused on system stability and adoption - Align customer environments with product roadmap and long-term strategy Technical Support, Escalation & Troubleshooting - Act as an escalation point for complex or high-impact technical issues - Perform advanced troubleshooting across hardware, software, networking, and integrations - Coordinate resolution efforts across Support, Engineering, Operations, and third-party vendors - Communicate issue status, root cause, and remediation plans clearly to stakeholders - Participate in incident response, post-incident reviews, and root-cause analysis Onsite Support & Rapid Response - Travel onsite to support: - Hardware diagnostics and replacement - Network and infrastructure troubleshooting - Deployment recovery and critical operational failures - Lead technical execution during onsite engagements - Coordinate efforts between internal teams and customer stakeholders - Document and operationalize lessons learned from onsite incidents Fractional Account Management & Time Allocation - Manage multiple customer engagements with defined fractional allocations - Balance proactive work, reactive support, and internal initiatives across accounts - Set clear expectations with customers regarding availability and engagement scope - Track time, outcomes, and engagement health across assigned accounts Operational Excellence & Continuous Improvement - Document common issues, solutions, and workflows in playbooks and knowledge bases - Contribute to process improvements that enhance scalability and consistency - Support internal initiatives such as tooling improvements, training, and onboarding - Provide structured feedback to Product and Engineering based on customer usage What You Bring Experience & Background - 3–7+ years of experience in: - Technical Account Management - Customer Success Engineering - Solutions Engineering or Professional Services - Enterprise technical support (hardware + software platforms) - Experience supporting enterprise or public-sector customers in complex environments - Strong troubleshooting skills across networking, hardware deployments, and SaaS platforms - Ability to quickly learn and support multi-product technology stacks - Comfortable working with IT, operations, and security teams Core Skills - Excellent written and verbal communication - Ability to explain complex technical concepts to diverse audiences - Strong customer presence in high-pressure situations - Ability to operate independently while keeping stakeholders informed - Preferred Qualifications - Experience supporting retail or large distributed enterprise customers - Familiarity with mobile device management (MDM), network monitoring, and packet analysis tools - Experience with evidence.com or digital evidence management systems - Certifications such as CCNA, Network+, Security+, or equivalent - Experience with VMS, IP cameras, or network-connected physical security devices Benefits That Benefit You - Competitive salary and 401(k) with employer match - Discretionary paid time off - Paid parental leave for all - Medical, Dental, and Vision plans - Fitness programs - Emotional and mental wellness support - Learning and development programs - Employee Resource Groups (ERGs) - Office snacks Benefits may vary depending on employment type and location. Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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Axon logo

Senior Technical Account Manager, Enterprise

Axon

Protect Life. Obsolete the bullet. Global tech company dedicated to capturing truth with connected cameras & devices.

OtherRemoteTeam 1,001-5,000Since 1993H1B Sponsor

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact - The Remote Technical Advisor supports enterprise customers through a shared, fractional engagement model. This role is designed for mid-size, multi-product deployments that require strong technical oversight and customer advocacy, without a fully embedded onsite resource. - The Remote Technical Advisor serves as a trusted technical advisor, escalation point, and deployment partner. While primarily remote, this role must be capable of rapid onsite response to troubleshoot complex issues, particularly those involving hardware, networking, or deployment blockers. - When not fully allocated to customer engagements, the Remote Technical Advisor contributes to Professional Services Operations (PSO) initiatives, process improvements, internal enablement, and large enterprise deployments. Location & Reporting - Location: Axon Hub (U.S.-based) - Travel: Up to 50% travel, including short-notice and overnight trips - Reports To: Director, Enterprise Technical Account Management Travel & Logistics Requirements - Willing and able to travel on short notice - Valid driver’s license - Ability to work onsite at customer locations - Comfortable supporting customers across multiple time zones What You’ll Do Customer Technical Ownership & Advocacy - Serve as the primary technical point of contact for assigned enterprise customers - Build trusted relationships with technical teams, operations leaders, and stakeholders - Develop a deep understanding of customer environments, business objectives, and constraints - Advocate for customer needs across Product, Engineering, Support, and Sales - Translate customer requirements into clear technical guidance and actionable outcomes Proactive Technical Engagement & Health Management - Conduct regular technical health checks, system reviews, and deployment assessments - Identify risks, misconfigurations, and adoption gaps before they become incidents - Provide best-practice recommendations for configuration, scaling, and operational use - Lead or support technical business reviews focused on system stability and adoption - Align customer environments with product roadmap and long-term strategy Technical Support, Escalation & Troubleshooting - Act as an escalation point for complex or high-impact technical issues - Perform advanced troubleshooting across hardware, software, networking, and integrations - Coordinate resolution efforts across Support, Engineering, Operations, and third-party vendors - Communicate issue status, root cause, and remediation plans clearly to stakeholders - Participate in incident response, post-incident reviews, and root-cause analysis Onsite Support & Rapid Response - Travel onsite to support: - Hardware diagnostics and replacement - Network and infrastructure troubleshooting - Deployment recovery and critical operational failures - Lead technical execution during onsite engagements - Coordinate efforts between internal teams and customer stakeholders - Document and operationalize lessons learned from onsite incidents Fractional Account Management & Time Allocation - Manage multiple customer engagements with defined fractional allocations - Balance proactive work, reactive support, and internal initiatives across accounts - Set clear expectations with customers regarding availability and engagement scope - Track time, outcomes, and engagement health across assigned accounts Operational Excellence & Continuous Improvement - Document common issues, solutions, and workflows in playbooks and knowledge bases - Contribute to process improvements that enhance scalability and consistency - Support internal initiatives such as tooling improvements, training, and onboarding - Provide structured feedback to Product and Engineering based on customer usage What You Bring Experience & Background - 3–7+ years of experience in: - Technical Account Management - Customer Success Engineering - Solutions Engineering or Professional Services - Enterprise technical support (hardware + software platforms) - Experience supporting enterprise or public-sector customers in complex environments - Strong troubleshooting skills across networking, hardware deployments, and SaaS platforms - Ability to quickly learn and support multi-product technology stacks - Comfortable working with IT, operations, and security teams Core Skills - Excellent written and verbal communication - Ability to explain complex technical concepts to diverse audiences - Strong customer presence in high-pressure situations - Ability to operate independently while keeping stakeholders informed - Preferred Qualifications - Experience supporting retail or large distributed enterprise customers - Familiarity with mobile device management (MDM), network monitoring, and packet analysis tools - Experience with evidence.com or digital evidence management systems - Certifications such as CCNA, Network+, Security+, or equivalent - Experience with VMS, IP cameras, or network-connected physical security devices Benefits That Benefit You - Competitive salary and 401(k) with employer match - Discretionary paid time off - Paid parental leave for all - Medical, Dental, and Vision plans - Fitness programs - Emotional and mental wellness support - Learning and development programs - Employee Resource Groups (ERGs) - Office snacks Benefits may vary depending on employment type and location. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers. Base Pay Range $100,500—$160,800 USD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

United States
$100K - $160K / year
Axon logo

Senior Technical Account Manager, Enterprise

Axon

Protect Life. Obsolete the bullet. Global tech company dedicated to capturing truth with connected cameras & devices.

OtherRemoteTeam 1,001-5,000Since 1993H1B Sponsor

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact - The Remote Technical Advisor supports enterprise customers through a shared, fractional engagement model. This role is designed for mid-size, multi-product deployments that require strong technical oversight and customer advocacy, without a fully embedded onsite resource. - The Remote Technical Advisor serves as a trusted technical advisor, escalation point, and deployment partner. While primarily remote, this role must be capable of rapid onsite response to troubleshoot complex issues, particularly those involving hardware, networking, or deployment blockers. - When not fully allocated to customer engagements, the Remote Technical Advisor contributes to Professional Services Operations (PSO) initiatives, process improvements, internal enablement, and large enterprise deployments. Location & Reporting - Location: Axon Hub (U.S.-based) - Travel: Up to 50% travel, including short-notice and overnight trips - Reports To: Director, Enterprise Technical Account Management Travel & Logistics Requirements - Willing and able to travel on short notice - Valid driver’s license - Ability to work onsite at customer locations - Comfortable supporting customers across multiple time zones What You’ll Do Customer Technical Ownership & Advocacy - Serve as the primary technical point of contact for assigned enterprise customers - Build trusted relationships with technical teams, operations leaders, and stakeholders - Develop a deep understanding of customer environments, business objectives, and constraints - Advocate for customer needs across Product, Engineering, Support, and Sales - Translate customer requirements into clear technical guidance and actionable outcomes Proactive Technical Engagement & Health Management - Conduct regular technical health checks, system reviews, and deployment assessments - Identify risks, misconfigurations, and adoption gaps before they become incidents - Provide best-practice recommendations for configuration, scaling, and operational use - Lead or support technical business reviews focused on system stability and adoption - Align customer environments with product roadmap and long-term strategy Technical Support, Escalation & Troubleshooting - Act as an escalation point for complex or high-impact technical issues - Perform advanced troubleshooting across hardware, software, networking, and integrations - Coordinate resolution efforts across Support, Engineering, Operations, and third-party vendors - Communicate issue status, root cause, and remediation plans clearly to stakeholders - Participate in incident response, post-incident reviews, and root-cause analysis Onsite Support & Rapid Response - Travel onsite to support: - Hardware diagnostics and replacement - Network and infrastructure troubleshooting - Deployment recovery and critical operational failures - Lead technical execution during onsite engagements - Coordinate efforts between internal teams and customer stakeholders - Document and operationalize lessons learned from onsite incidents Fractional Account Management & Time Allocation - Manage multiple customer engagements with defined fractional allocations - Balance proactive work, reactive support, and internal initiatives across accounts - Set clear expectations with customers regarding availability and engagement scope - Track time, outcomes, and engagement health across assigned accounts Operational Excellence & Continuous Improvement - Document common issues, solutions, and workflows in playbooks and knowledge bases - Contribute to process improvements that enhance scalability and consistency - Support internal initiatives such as tooling improvements, training, and onboarding - Provide structured feedback to Product and Engineering based on customer usage What You Bring Experience & Background - 3–7+ years of experience in: - Technical Account Management - Customer Success Engineering - Solutions Engineering or Professional Services - Enterprise technical support (hardware + software platforms) - Experience supporting enterprise or public-sector customers in complex environments - Strong troubleshooting skills across networking, hardware deployments, and SaaS platforms - Ability to quickly learn and support multi-product technology stacks - Comfortable working with IT, operations, and security teams Core Skills - Excellent written and verbal communication - Ability to explain complex technical concepts to diverse audiences - Strong customer presence in high-pressure situations - Ability to operate independently while keeping stakeholders informed - Preferred Qualifications - Experience supporting retail or large distributed enterprise customers - Familiarity with mobile device management (MDM), network monitoring, and packet analysis tools - Experience with evidence.com or digital evidence management systems - Certifications such as CCNA, Network+, Security+, or equivalent - Experience with VMS, IP cameras, or network-connected physical security devices Benefits That Benefit You - Competitive salary and 401(k) with employer match - Discretionary paid time off - Paid parental leave for all - Medical, Dental, and Vision plans - Fitness programs - Emotional and mental wellness support - Learning and development programs - Employee Resource Groups (ERGs) - Office snacks Benefits may vary depending on employment type and location. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers. Base Pay Range $115,575—$184,920 USD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

United States
$115K - $184K / year
Axon logo

Senior Technical Account Manager, Enterprise

Axon

Protect Life. Obsolete the bullet. Global tech company dedicated to capturing truth with connected cameras & devices.

OtherRemoteTeam 1,001-5,000Since 1993H1B Sponsor

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact - The Remote Technical Advisor supports enterprise customers through a shared, fractional engagement model. This role is designed for mid-size, multi-product deployments that require strong technical oversight and customer advocacy, without a fully embedded onsite resource. - The Remote Technical Advisor serves as a trusted technical advisor, escalation point, and deployment partner. While primarily remote, this role must be capable of rapid onsite response to troubleshoot complex issues, particularly those involving hardware, networking, or deployment blockers. - When not fully allocated to customer engagements, the Remote Technical Advisor contributes to Professional Services Operations (PSO) initiatives, process improvements, internal enablement, and large enterprise deployments. Location & Reporting - Location: Axon Hub (U.S.-based) - Travel: Up to 50% travel, including short-notice and overnight trips - Reports To: Director, Enterprise Technical Account Management Travel & Logistics Requirements - Willing and able to travel on short notice - Valid driver’s license - Ability to work onsite at customer locations - Comfortable supporting customers across multiple time zones What You’ll Do Customer Technical Ownership & Advocacy - Serve as the primary technical point of contact for assigned enterprise customers - Build trusted relationships with technical teams, operations leaders, and stakeholders - Develop a deep understanding of customer environments, business objectives, and constraints - Advocate for customer needs across Product, Engineering, Support, and Sales - Translate customer requirements into clear technical guidance and actionable outcomes Proactive Technical Engagement & Health Management - Conduct regular technical health checks, system reviews, and deployment assessments - Identify risks, misconfigurations, and adoption gaps before they become incidents - Provide best-practice recommendations for configuration, scaling, and operational use - Lead or support technical business reviews focused on system stability and adoption - Align customer environments with product roadmap and long-term strategy Technical Support, Escalation & Troubleshooting - Act as an escalation point for complex or high-impact technical issues - Perform advanced troubleshooting across hardware, software, networking, and integrations - Coordinate resolution efforts across Support, Engineering, Operations, and third-party vendors - Communicate issue status, root cause, and remediation plans clearly to stakeholders - Participate in incident response, post-incident reviews, and root-cause analysis Onsite Support & Rapid Response - Travel onsite to support: - Hardware diagnostics and replacement - Network and infrastructure troubleshooting - Deployment recovery and critical operational failures - Lead technical execution during onsite engagements - Coordinate efforts between internal teams and customer stakeholders - Document and operationalize lessons learned from onsite incidents Fractional Account Management & Time Allocation - Manage multiple customer engagements with defined fractional allocations - Balance proactive work, reactive support, and internal initiatives across accounts - Set clear expectations with customers regarding availability and engagement scope - Track time, outcomes, and engagement health across assigned accounts Operational Excellence & Continuous Improvement - Document common issues, solutions, and workflows in playbooks and knowledge bases - Contribute to process improvements that enhance scalability and consistency - Support internal initiatives such as tooling improvements, training, and onboarding - Provide structured feedback to Product and Engineering based on customer usage What You Bring Experience & Background - 3–7+ years of experience in: - Technical Account Management - Customer Success Engineering - Solutions Engineering or Professional Services - Enterprise technical support (hardware + software platforms) - Experience supporting enterprise or public-sector customers in complex environments - Strong troubleshooting skills across networking, hardware deployments, and SaaS platforms - Ability to quickly learn and support multi-product technology stacks - Comfortable working with IT, operations, and security teams Core Skills - Excellent written and verbal communication - Ability to explain complex technical concepts to diverse audiences - Strong customer presence in high-pressure situations - Ability to operate independently while keeping stakeholders informed - Preferred Qualifications - Experience supporting retail or large distributed enterprise customers - Familiarity with mobile device management (MDM), network monitoring, and packet analysis tools - Experience with evidence.com or digital evidence management systems - Certifications such as CCNA, Network+, Security+, or equivalent - Experience with VMS, IP cameras, or network-connected physical security devices Benefits That Benefit You - Competitive salary and 401(k) with employer match - Discretionary paid time off - Paid parental leave for all - Medical, Dental, and Vision plans - Fitness programs - Emotional and mental wellness support - Learning and development programs - Employee Resource Groups (ERGs) - Office snacks Benefits may vary depending on employment type and location. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers. Base Pay Range $125,625—$201,000 USD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

United States
$125K - $201K / year
OtherRemoteTeam 10,001+Since 1961H1B Sponsor

Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: Are you passionate about learning and leveraging VMware’s core products to help Fortune 100 customers succeed in creating an effective Multi-Cloud Operating Model/Deployment? Do you already possess strong business acumen and technical skills and could come up to speed quickly on VMware’s latest solutions? Does helping organizations achieve their business objectives through the usage of technology inspire you? If it does, we have the perfect job opportunity for you! As a Technical Adoption Manager (TAM), you will serve as a trusted advisor, driving a cross-functional, unified customer experience using your technical, communication, and collaboration skills to help our customers achieve their full potential through the adoption of VMware's technology. Upon joining our Customer Success Technical Adoption Management team, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our customers, products, and company. You will play a critical role in guiding enterprise customers by enabling them to rapidly and successfully onboard, adopt and realize business value through success planning /execution, and technical guidance across the entire customer journey. In the TAM role, no day is the same, and you will never be bored! You will interact daily with your assigned customers and will be able to make a real impact on their success as a business. TAMs find nothing more satisfying than being challenged and being able to turn challenges into positive outcomes. You will be able to manage your schedule and priorities to help our customers achieve their goals and, at the same time, maintain a great work/life balance. You will also be able to create a long-term relationship with your assigned customers while developing an understanding of the customer’s technical goals as they align with their business goals and the overall impact of VMware’s solutions on business results. Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? During the first year, you will onboard into the TAM role and then work with your assigned customers. ● Within one month: articulate customer key business objectives and desired outcomes and begin crafting a joint Success Plan with the customer ● Through the customer engagement, you will serve as a trusted advisor, and ensure best-in-class execution and recommend improvements in customer's operations that add value, and proactively drive consumption, customer health, retention: o Articulated their long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and working on a structured engagement plan with the customer. o Completed relevant technology assessments, roadmap reviews, deployment guidance, best practices reviews, and day 2 operations guidance o Identified customer use cases and opportunities for prescribing Adoption Guidance and Workshops to further adoption and consumption o Presented your achievements and customer progress in regularly though Quarterly Business Review o You will feel at home communicating key topics of VMware’s solutions across all customer levels to drive realized value and long-term strategy ● In addition, you will continue to grow, and enhance your technical knowledge (VMW / Industry offerings), and soft-skills through VMware’s structured quarterly training programs The Work: What type of work will you be doing? What requirements, skills, or assignments will you be performing on a regular basis? As part of the Customer Success Technical Adoption Manager team, you will be working for a long-term period with a number of assigned customers. The activities performed are all aligned with a single purpose: to help our customers achieve their desired outcomes rapidly while using VMware technology. You will collaborate with the broader VMware team as you perform the following: ● Leverage your proven work experience in customer-facing positions (e.g. TAM, Solution Engineer, or technology consultant, IT vendor, professional services organization, or part of IT team) ● Draw on your experiences with enterprise-level virtualization and ability to map additional VMware solutions to the customer’s unique business and technical requirements ● Use your tenured expertise with VMware’s VCF (Infrastructure SDDC (vSphere) or Cloud Environment (Cloud services, VMC/AWS, vCloud director) or Network Virtualization (NSX) or Automation/Monitoring (Aria Suite, Aria Operations Manager, Aria Automation) ● Utilize a TAM playbook, delivery kits, and tools, which you will use to help guide your customer through the following activities: o Create a Success Plan with objectives/tasks aligned to customer requirements / business objectives o Deliver technology roadmaps & assessments that provide desired-state and outcome-focused plans o Provide Solution Guidance & best practices review to identify performance optimization opportunities o Optimize Operations to confirm activities are aligned with stated technology goals & priorities o Provide Industry insights and benchmarking to realize cost savings and reduce operational risk ● Present and communicate effectively and build relationships with CxO level personnel ● Collaborate with multi-functional VMware project teams which could consist of VMware consultants, engineers, product management and support staff ● You will use your organizational and planning skills to keep track of your customer's plans, adjusting as needed and driving them to completion. ● You will help VMware to create ‘customers for life’ by collaborating with our Customer Success, Global Support, Education, Professional Services, Development, and Sales teams- all to make sure that we drive outcome-focused value to our customers. ● You will also contribute back to the internal global TAM community of like-minded experts, sharing the experiences that you gain by working with your customers(s), while also learning from your peers. What is the leadership like for this role? What is the structure and culture of the team like? The CS TAM team is focused on driving strategic customer outcomes, not just activity, while enabling our customers to derive maximum value from their VMware solutions. We are critical to the success of VMware and celebrate our role in the future of the company. We strive to have a diverse, but unified team, one which is entirely focused on our customers and their success. We do the right thing for the customer so when our customers achieve their outcomes, we are successful too. We are an open team who shares best practices, and everyone wants their colleagues to succeed and develop meaningful careers and networks within VMware and the industry. We support each other and want to give back to each other and our communities so we welcome innovation and creativity at all levels to be meaningful contributors to our countries and societies. Experience/Education: Bachelor's degree preferred. Relevant year's experience in lieu of a degree may be considered. 8+ years related experience required Where is this role located? Remote: This role is a home-based office position in or near Palo Alto, CA. Candidate must be able to travel up to 30% regionally (NOTE: Most travel will be local from your home office to clients within the nearby region, and there will likely be a few out of state client visits and/or 3-4 conferences or training that require travel throughout the year once COVID travel restrictions are lifted) Legal authorization to work in the U.S. is required Additional Job Description: Compensation and Benefits The On Target Earnings (OTE) range for this position is $126,600 - $225,000 OTE includes Sales Incentive Commission in accordance with relevant plan documents. This position is also eligible for equity in accordance with equity plan documents and equity award agreements. Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence. Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law. If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

United States
$126K - $225K / year
Job Closed