Are you a recent college grad or professional looking to transform lives through medical communications? Are you ready for a rewarding career in a collaborative and growing environment? We’re hiring a savvy Program Coordinator passionate about keeping projects on task and their team focused. About You - You are flexible and confident you can manage up to 20 projects at a time and be responsible for the project development process. - You are solution-oriented and can anticipate potential workflow obstacles and provide solutions. - You’re highly organized, a self-starter with an eye for the details and a pulse on the bottom line. - You flourish in fast-paced environments and relish the particulars. - You work passionately, never satisfied with the status quo. - You’re a born problem-solver and enjoy when no day is the same. Your Day-to-Day As a Program Coordinator, you will track project deliverables through all departments, ensure due dates are relayed, and obstacles are identified and communicated efficiently. You will be responsible for running your clients medical/legal/regulatory (MLR) process. This includes submissions, coordinating with taggers, and communicating status updates to the client, the MLR Supervisor, and your supporting team. In addition, you will oversee coordinating internal and external meeting, taking meeting notes during meetings, and providing status updates to the team. Under supervision from a program manager, you will review invoicing documents and final reconciliations, prepare Sunshine Act reports and any ancillary reports as required by the client. You will work closely with the logistics vendor to perform meeting planning tasks, including site search, venue contracting, travel arrangements, food/beverage, and AV equipment. You will be responsible for preparing and distributing the assignment report and facilitating assignment team meetings. Required Experience - Bachelor’s degree, ideally with a concentration in advertising, marketing, communications, or journalism; other majors will be considered - 0-2 years of prior work experience in a client service/agency setting or related internship experience - A high level of computer competency and intermediate or advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, MS Project, and Outlook) - Strong written and verbal communication skills Helpful Experience - Working knowledge of timeline and schedule development - Experience supporting a project manager or marketing team with coordinating tasks and tracking deadlines Who We Are Precision AQ - Medical Communications was founded with the simple belief that the scientific story is the foundation of every pharmaceutical brand. Our teams of inquisitive problem solvers and passionate creators dig deep to translate the science behind today’s cutting-edge therapies, then communicate the science clearly and credibly. Our proven track record of long-tenured relationships with major pharmaceutical companies and leading bio-tech firms, and our inclusive, open-minded team culture are industry leading. This passionate work environment, paired with growth opportunity, professional development, compensation, and benefits, are why Precision AQ - Medical Communications was recognized as a Best Place to Work by the Philadelphia Business Journal for the last three years. Are you ready to join a team committed to providing the best in science and strategy? #LI-Remote Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. This role is also eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among other benefits. Reasonable estimate of the current range $41,600—$62,400 USD Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice. Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at QuestionForHR@precisionmedicinegrp.com. It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

• Define and manage the Client Success & Support team automations roadmap, ensuring initiatives align with business strategy and long-term scalability. • Identify operational inefficiencies and prioritize automation opportunities. • Act as the subject matter expert for Client Success tooling. • Lead the full lifecycle of Support AI initiatives including AI Voice & Chat. • Establish and report on success metrics for all projects. • Lead the deployment of AI-powered Support solutions. • Spearhead client nurture initiatives including digital-first engagements. • Design and refine workflows to reduce manual workload and improve quality consistency. • Identify bottlenecks and recommend enhancements to leadership. • Partner with cross-functional teams to ensure seamless adoption of new tools. • Build feedback loops to ensure customer voice informs system development. • Lead change management efforts ensuring effective use of operational tools. • Maintain and evolve CX automation dashboards to track performance metrics.

Job Summary Aptive is seeking a skilled Program Manager to lead and oversee a government program in support of the Department of Veterans Affairs (VA). This individual will manage complex program requirements, coordinate diverse technical and administrative teams, and serve as the primary point of contact with government stakeholders. This is a critical leadership role with the opportunity to directly contribute to improving services that impact Veterans nationwide. Primary Responsibilities - Lead day-to-day program operations to ensure successful delivery of contractual requirements. - Serve as the primary liaison with VA stakeholders, ensuring clear communication and effective relationship management. - Develop and manage program schedules, budgets, staffing plans, and performance metrics. - Oversee subcontractor performance and ensure compliance with contractual obligations. - Drive risk management, issue resolution, and continuous process improvements. - Prepare and present program updates, reports, and deliverables to government leadership. - Lead and mentor cross-functional teams, fostering collaboration and high performance. - Ensure compliance with federal acquisition regulations, policies, and program standards. Minimum Qualifications - Bachelor’s degree in business administration, management, or a related field. - 5+ years of program/project management experience on federal contracts. - Demonstrated success leading large, complex programs with multiple stakeholders. - Strong background in budget, schedule, and performance management. - Excellent written and verbal communication skills. - Proven ability to build relationships and influence senior stakeholders. - U.S. citizenship and the ability to obtain and maintain a Public Trust clearance Desired Qualifications - Master’s degree in business, management, or a related discipline. - PMP or PMP certification (or equivalent). - Experience working with the Department of Veterans Affairs or other healthcare-related federal agencies. - Familiarity with federal acquisition processes and compliance requirements. - Experience managing geographically dispersed teams and subcontractors. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. ​ We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. ​ Founded: 2012Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Who We Are Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health. Job Summary The Program Manager II supports the Provider Operations team by leading the planning, execution, and oversight of complex, high‑impact programs and initiatives across multiple lines of business within the Provider Operations department. This role manages initiatives with significant operational, regulatory, financial, and cross‑functional complexity, partnering closely with internal teams, leadership, and external stakeholders, including regulators when applicable. The Program Manager II serves as a strategic and operational thought partner, translating provider operations strategy into actionable programs while identifying opportunities to improve processes, manage change, and advance organizational goals. This role will have the opportunity to collaborate with many teams across the organization to ensure overall success. Job Description DUTIES/RESPONSIBILITIES – what you will be doing (top five): - Manage ongoing assigned program operations and/or vendors. This may include working with multiple areas within the organization and directly with clients and/or vendors to ensure effective, accurate, timely processes and workflows. Use analytic skills to develop or improve programs including business opportunity definition and research. - Perform detailed policy and impact analysis as it relates to the current programs, clients and/or vendors; make recommendations for process and/or policy change; present to various levels of the organization and the client the findings and summary options. This includes determining data scope, consulting with many Point32Helath staff, performing analyses, and determining both quantitative and qualitative business implications. - Lead and/or manage projects and/or initiatives by representing program operations during planning and implementation phases. This may include support of other company programs and coordinating issue resolution with relevant functional business areas and leading and/or facilitating planning and review sessions. - Lead regular cross functional informational or working meetings, including effective agenda planning, facilitation, and tracking/follow up on deliverables until closed. - Other duties and projects as assigned. QUALIFICATIONS – what you need to perform the job Certification and Licensure Education - Required: (minimum) bachelor’s degree or equivalent work experience is required. - Preferred: master’s degree Experience - Required: (minimum) 3-5 years of professional experience - Preferred: 3-5 years of health plan experience with 6-8 years working experience. Program management or equivalent experience leading significant department level initiatives Skill Requirements - Excellent verbal and written communication skills generally acquired through college or other advanced education is required - Well-developed verbal and written skills, ability to facilitate planning and review sessions. - High level presentation skills including ability to interface effectively with external contacts and/or clients - Ability to exercise sound judgment and raise issues to appropriate team members or management for resolution - Ability to conceptualize the impact of change and propose new methods of conducting business - Ability to use analytical skills to develop new or implement change to existing program functions - Ability to interpret and explain the implications of planned changes to current state business units - Ability to problem solve and overcome obstacles to ensure successful program operations Technical skills: - Proficiency with MS Office applications (Word, Excel, PowerPoint) - Ability to utilize multiple applications simultaneously Interpersonal skills - Requires the ability to work cooperatively as part of a team. - Must be able to effectively communicate with all internal departments in verbal and written formats. - Requires some presentation experience - Must be able to work in a matrix environment with minimal supervision Security Clearance (if applicable): - The position may require a background investigation and fingerprint form on file with the US Office of Personnel Management. Questionnaire For Public Trust Position (standard form 85P) must be completed and approved. - Access to several secure government websites may be needed. WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS (include special requirements, e.g., lifting, travel): - Must be able to work under normal office conditions and work from home as required. - Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations. - May be required to work additional hours beyond standard work schedule. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time. Salary Range $77,479.56 -$116,219.34 Compensation & Total Rewards Overview The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law. Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes: - Medical, dental and vision coverage - Retirement plans - Paid time off - Employer-paid life and disability insurance with additional buy-up coverage options - Tuition program - Well-being benefits - Full suite of benefits to support career development, individual & family health, and financial health For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/ We welcome all All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org