Role Description As a Solution Advisor I , you’ll play a critical role in helping our pharmacy partners unlock the full value of our solutions—improving patient engagement, streamlining operations, and strengthening the health of their communities. This is a unique opportunity to blend your pharmacy experience, customer‑centric mindset, and passion for education to help customers achieve meaningful outcomes while shaping the next generation of pharmacy automation and patient‑engagement tools. Key Responsibilities - Serve as a solution expert across your designated Enliven Health product portfolio, supporting Product, Sales, and Customer Success teams. - Deliver customer evaluations and advisory support to assess current-state utilization and recommend strategies to maximize product efficiency and adoption. - Lead pre‑implementation engagements to help customers define an effective go‑live strategy and success plan. - Conduct post‑implementation reviews to confirm adoption, drive continued optimization, and reinforce customer outcomes. - Monitor system usage, adoption metrics, and partner performance to identify opportunities for increased value. - Create and deliver high‑quality training content, best‑practice guides, playbooks, and solution documentation. - Present findings, recommendations, and optimization strategies to key customer stakeholders. - Collaborate closely with Customer Success Managers and Sales to support renewals, expansion, and customer advocacy. - Produce customer deliverables accurately, professionally, and on time. - Champion professionalism, sound judgment, and strong relationship‑building across internal and external teams. - Continuously refine and share best practices that improve the customer experience and product utilization. Qualifications - 2+ years of experience in pharmacy operations or equivalent experience/education. Preferred Qualifications - 2+ years of pharmacy technician experience or equivalent experience/education. - Experience developing training content, instructional materials, or facilitating learning sessions. - Experience in SaaS customer enablement, optimization, or advisory‑style roles. - Understanding of pharmacy workflows, technology platforms, and patient‑service processes. - Ability to work under pressure and meet tight deadlines. Work Conditions - Remote role within the United States. - Up to 10% travel for customer engagements, team events, or training. - Occasional irregular hours required to meet customer needs. - Extended periods of sitting or standing may be required.

We are looking for a Pre-Sales Systems Engineer to work closely with our SMB sales teams. The Pre-Sales Systems Engineer's main mission is to support the sales organization in all technical matters related to pre-sales, opportunity management, and customer success. As a Systems Engineer, you will enable sales engagements into a set of new and existing accounts. You will play a pivotal role to discover and assess IT business goals and challenges. You will develop solutions based on those requirements using the Fortinet product and service portfolio. You will provide compelling and accurate presentations of those solutions to the customers or Fortinet partners. Responsibilities - Assess customer project requirements - Align client needs with appropriate Fortinet solutions - Partner with internal peers to pursue sales opportunities - Supply Networking/Security guidance in the pre-sale's engagements - Cross team collaboration - Continuous self-improvement and learning to keep technical leadership of applicable technologies (data center, SDN (Software Defined Networking), public cloud, security, networking, etc.) - Ensure ongoing customer success, support, and growth Requirements - 1-year relevant pre/post-sales experience and bachelor's degree in Engineering Technology, Computer Science, Computer Engineering, or related field subject OR - 3 years’ experience in a related field - The Inside Systems Engineer is required to customarily and regularly work outside of their office or home office engaged in selling, including travel as needed to make a sale. A strong proficiency in: - Cybersecurity fundamentals, including common cybersecurity issues, threats, attacks, and vulnerabilities - Principles of cyber threat management and incident response - Networking fundamentals including the OSI model and specifics of common network protocols - Critical thinking - Professional communication and presentation General knowledge of at least 2 of the following: - Network Operations - Breach Detection and Prevention - Security Operations - DevOps - Wired and wireless Access - Identity and Access Management - Public and private cloud - Web content and security acceleration Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. On target earnings for this position is expected to be $130,000 - $200,000 per year. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, and this position is also eligible for commissions based on the terms of the Sales Compensation Plan Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses. We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at accommodations@fortinet.com. Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

• Promote and introduce product solutions according to customer thesis, technical consultation, and support of key clients. • Analyze customer needs in collaboration with the sales department. • Support tender submissions and technical proposals. • Develop system architecture, bill of materials (BOM), and compliance documentation. • Support proof-of-concept (POC) deployments and system testing. • Support sales team with follow from leads in our portal. • Develop long-term relationships with key partners of the company. • Introduce product roadmaps and new features for Ajax Systems distributors, as well as installers. • Ensure solutions align with local regulatory requirements. • Teach technical staff at Ajax Systems distributors and dealers to increase their knowledge of products and technology. • Conduct technical seminars, exhibitions, presentations, webinars on the product (for customers and company employees). • Act as escalation point for complex technical issues. • Assist in troubleshooting high-value or strategic projects. • Support key enterprise deployments when required. • Test product features and write technical documentation for new products or solutions, and collaborate with the rest of the team. • Market research and comparative characteristics of products of the competitors.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are seeking a Product Pre-Sales Engineer to join our team to contribute to our presale function success.  The ideal candidate is excited about working in a data-driven environment with strategic, high-growth accounts who has a passion for AI, Digital and Analytics. How will you make an impact? - You will obsess over enabling our customers to create solutions working backwards from our customers’ business challenges. - You will define technical solution strategies that fit their strategic objectives using NiCE’s Customer Service Automation portfolio focused on AI Driven Intelligent Virtual Agents, Knowledge Management, Analytics, Models, Intelligent Routing and Digital Engagement solutions. - You will interface with sales, engineering, and product stakeholders to incubate and jointly build highly innovative and forward-thinking solutions.  - You should have a multi-faceted background to succeed in this position including an understanding of the CCaaS space emphasizing our analytic and digital self-service solutions powered by AI. - This is a technical sales position and requires a solid technical background of omnichannel virtual agents, customer & agent self-service solutions, analytics, and web programming skills. - As part of this role, you’ll be one of the Digital & Analytics domain experts at NiCE.  Your job will be to become a trusted advisor to both business leaders and IT executives.  - Your primary function is to augment and enhance the customer self-service experience in voice and digital channels for new and existing NiCE customers.  - You will help support our Sales team by utilizing your deep product knowledge and technical expertise to demonstrate how companies can use and deploy our customer service automation solutions, realize business value, and deliver exceptional results.  What are some of the specific responsibilities? - Effectively prepare and deliver demonstrations of NICE’s Customer Service Automation solutions across the CCaaS platform focusing on conversational AI, knowledge management, messaging channels and analytics.  - Evaluate, understand, and document prospect’s infrastructure including CCaaS, Automation, Messaging, and Knowledge solutions.  - Lead and participate in discovery calls to identify areas of opportunity for NICE solutions  - Partner closely with our Sales team engaging with prospects and customers and with our engineering, product, and design teams.  - Be an awesome technologist with lots of business acumen, able to draw out root causes to customer concerns, and apply phenomenal problem-solving skills to solve them  - Tell compelling stories that are grounded in technology. These aren't just demos; we want you to paint a vision of what truly customer-centric service looks like!  - Respond to RFIs and RFPs. We have a very special way we do this... you'll see how we make this exciting and creative!  - Strong business acumen to quickly learn new business processes and understand how technology supports the business in achieving revenue and profit goals.  Have you got what it takes? - Bachelor's degree in a related technology field. MBA Preferred.  - At least 7+ years of experience in hands-on practical technical experience in (solutions engineering, solution/ sales architecture, and/or data) that was engaged in planning, executing, and managing of complex software sales. - 7+ years of consulting or customer engagement experience  - 5+ years of contact center experience  - Successful track record in best-of-class solutions with a portfolio of strong work examples  - Analytically minded with strong interpersonal, presentation, project management, problem solving, and communication skills  - Strong multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines between multiple technologies and tools across various clients  - Knowledge of chatbot, automation, virtual agent and/or conversational AI solutions.  - Familiarity with knowledge management, asynchronous messaging, and analytics solutions  - Experience with Enterprise SaaS applications, architecture, APIs and integrations  - Understanding of web technologies including HTML, JavaScript, CSS, DOM, browser developer tools, etc.  - Leveraged “vibe coding” techniques to rapidly prototype and iterate on features, reducing development time while maintaining product quality - Utilized AI-assisted coding tools (e.g., code generation, copilots) to accelerate development workflows and enhance creative problem-solving - Thrived in fast-paced, flow-state development environments, translating abstract ideas into functional code with minimal overhead - Ability to manage deliverables across multiple projects and meet tight deadlines.  - Build internal relationships within CX sales and other areas to evangelize the Customer Service Automation solutions. - Maintain knowledge of modern technologies across AI, Digital, Analytics, Telephony and Cloud platforms.   This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​ About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.