• Develop and maintain the enterprise-wide compliance and ethics program across Custom Health, Inc. and all subsidiaries. • Establish governance structures, policies, and procedures supporting regulatory compliance, corporate integrity, and ethical conduct. • Promote a culture of accountability, transparency, and compliance throughout the organization. • Ensure compliance functions operate with appropriate independence from operational management. • Provide executive oversight for regulatory strategy and compliance related to medical devices, digital health technologies, and regulated healthcare services. • Ensure compliance with U.S. FDA regulations (including 21 CFR Part 820 Quality System Regulation), Health Canada Medical Device Regulations, and other applicable international regulatory frameworks. • Oversee regulatory submissions, approvals, certifications, and lifecycle management. • Serve as executive liaison with regulatory agencies, notified bodies, and external auditors. • Ensure implementation and continuous improvement of enterprise Quality Management Systems (QMS). • Maintain compliance with ISO 13485 and other applicable quality and regulatory standards. • Ensure corrective and preventive action (CAPA), complaint handling, and regulatory reporting processes are properly implemented. • Ensure enterprise compliance with HIPAA, healthcare privacy regulations, and applicable federal and state healthcare laws. • Conduct enterprise compliance risk assessments and regulatory gap analyses. • Oversee internal compliance audits and regulatory readiness assessments. • Develop and maintain enterprise compliance education and training programs. • Provide regular reports to the Board of Directors and Audit & Compliance Committee regarding compliance program effectiveness.

• Provide ongoing management, education, support and enhancement to VitalConnect’s Compliance Program • Monitor compliance with the Code of Business Conduct & Ethics • Participate in the development and regular review of system-wide programs, policies, and procedures • Research, revise and adopt appropriate policies and procedures to comply with the HIPAA Privacy Rule • Receive and respond to complaints of alleged non-compliance • Manage programs that require sign-off or certifications • Oversee the production of annual reports and reporting for Open Payment/Sunshine Act

Role Description FiduciaryxChange, by AmericanTCS, provides complete Fiduciary governance to inspire participants to save for a dignified retirement defining a retirement plan standard of excellence. We are seeking a highly motivated and detail-oriented Compliance Coordinator to join our team. In this role, you will be a key player in ensuring the integrity and compliance of our retirement plans, working directly with the Compliance Managers. Your work will directly support the team's ability to navigate complex regulatory requirements, maintain accurate records, and deliver exceptional service. Location: The ideal candidate will be located in our Memphis, TN or Lexington, KY office and will work in a hybrid model, 3 days per week in office. (Remote candidates may also be considered). Responsibilities - Responsible for setting up service provider roles and compensation for benchmarking - Preparing annual fee benchmarking assessments - Compare service provider service agreements and fee disclosures for accuracy - Assemble annual compliance assessment document for each Compliance Manager - Assist Compliance Manager in collecting required notices and disclosures for distribution to participants - Assist in gathering current census and email information for notice delivery - Assist in monitoring timeliness of participant contributions - Assist Compliance Managers completing the annual required distributions (RMDs and forceouts) - Assist in monitoring support email box Qualifications - 2 years of qualified plan experience - Bachelor's Degree from an accredited university preferred - Strong interpersonal skills - Excellent oral and written communication skills - Ability to organize, prioritize, and manage multiple tasks within established timeframe - Excellent analytical and critical thinking skills - Exceptional skills in Microsoft Office Suite, Excel preferred. Being familiar with Microsoft Word and Adobe Acrobat a plus Hourly $19 - $22 per hour, based on experience, plus eligibility to participate in the company's bonus program.

Who We Are Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health. Job Summary The Appeals and Grievance (A&G) Coordinator is responsible, per State and Federal regulations, for assisting with all operational aspects of the Appeals and Grievances assignment process for Point32Health. Responsibilities include, but are not limited to: processing daily mail received by the AG department, handling outgoing mail for the AG department, distribution and classification of cases in compliance with applicable timeframes and regulations, gathering information on behalf of the AG Analyst with external vendors, coordinating the request for medical records, tracking effectuations, facilitating delivery of appeals and related information to key departments and appeals committee members; analyzing and reporting data regarding department processes as requested from management; note trends in Appeals and Grievances and notify supervisors of their findings. The coordinator must possess a broad understanding of all Point32Health lines of business and benefit structures as well as have an understanding of regulatory requirements and timeframes. Essential functions will occur simultaneously; therefore, the employee must be able to appropriately handle each of these functions, prioritize them, and seek assistance when necessary. These essential functions need to be performed on a consistent and regular basis, using good judgment. The employee must be able to learn and apply Point32Health’s policies and complex and frequently changing regulatory requirements consistently and the judgment to seek guidance as needed. Job Description Key Responsibilities/Duties – what you will be doing (top five): - Assign new verbal and written appeals and grievances to Appeals and Grievances Analyst. - Support A&G Analyst in timely completion of Appeals and Grievances. - Adheres to all regulatory, internal and compliance timeliness expectations. - Responsible for distribution of incoming mail as well as department manual mail processing. - Other duties and projects as assigned. Qualifications – what you need to perform the job Certification and Licensure Education - Required (minimum): Associate’s Degree or equivalent experience in health care, conflict resolution or related field - Preferred: Experience - Required (minimum): 1-2 years of member services representative/customer service experience in health care - Preferred: 1-2 years’ Appeals and Grievance experience in assigning and handling appeals and grievances Skill Requirements - Excellent organizational skills required.  Excellent interpersonal/communication skills are essential.  Must have computer skills with experience in EXCEL, and WORD.  Must have knowledge and demonstrated ability in the use of Windows applications and other comparable systems/applications. - Knowledge of basic medical terminology. - Individual must be able to appropriately identify urgent situations and follow the appropriate protocol. Position also requires the ability to manage multiple priorities as well as having the initiative, judgment, and perception to operate within a fast paced, high stress environment. Individual must possess strong organizational, logical reasoning, analytical, and problem-solving skills as well as the attention to detail necessary to act within this complex environment. Individual must also be able to work independently but be able to identify when they should ask for help. The individual should be flexible to respond to changing needs in the Department. - Must be able to work well independently and as a team member.  Must be able to work closely with other department staff and must have work coverage plan in place in preparation for scheduled and unscheduled absences, due to importance of position to department’s compliance with various processes. - Requires excellent interpersonal skills and an ability to recognize and understand sensitive customer-oriented issues.  Position also requires daily contact, by telephone, with members, providers, and internal departments. Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel): - Must be able to work under normal office conditions and work from home as required. - Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations. - May be required to work additional hours beyond standard work schedule. - May require occasional weekend hours or evening hours as the needs of the various lines of business dictate. Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the position's duties at any time. Salary Range $20.98 -$31.46 Compensation & Total Rewards Overview The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law. Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes: - Medical, dental and vision coverage - Retirement plans - Paid time off - Employer-paid life and disability insurance with additional buy-up coverage options - Tuition program - Well-being benefits - Full suite of benefits to support career development, individual & family health, and financial health For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/ We welcome all All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org