Who We Are Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health. Job Summary The Appeals and Grievance (A&G) Coordinator is responsible, per State and Federal regulations, for assisting with all operational aspects of the Appeals and Grievances assignment process for Point32Health. Responsibilities include, but are not limited to: processing daily mail received by the AG department, handling outgoing mail for the AG department, distribution and classification of cases in compliance with applicable timeframes and regulations, gathering information on behalf of the AG Analyst with external vendors, coordinating the request for medical records, tracking effectuations, facilitating delivery of appeals and related information to key departments and appeals committee members; analyzing and reporting data regarding department processes as requested from management; note trends in Appeals and Grievances and notify supervisors of their findings. The coordinator must possess a broad understanding of all Point32Health lines of business and benefit structures as well as have an understanding of regulatory requirements and timeframes. Essential functions will occur simultaneously; therefore, the employee must be able to appropriately handle each of these functions, prioritize them, and seek assistance when necessary. These essential functions need to be performed on a consistent and regular basis, using good judgment. The employee must be able to learn and apply Point32Health’s policies and complex and frequently changing regulatory requirements consistently and the judgment to seek guidance as needed. Job Description Key Responsibilities/Duties – what you will be doing (top five): - Assign new verbal and written appeals and grievances to Appeals and Grievances Analyst. - Support A&G Analyst in timely completion of Appeals and Grievances. - Adheres to all regulatory, internal and compliance timeliness expectations. - Responsible for distribution of incoming mail as well as department manual mail processing. - Other duties and projects as assigned. Qualifications – what you need to perform the job Certification and Licensure Education - Required (minimum): Associate’s Degree or equivalent experience in health care, conflict resolution or related field - Preferred: Experience - Required (minimum): 1-2 years of member services representative/customer service experience in health care - Preferred: 1-2 years’ Appeals and Grievance experience in assigning and handling appeals and grievances Skill Requirements - Excellent organizational skills required.  Excellent interpersonal/communication skills are essential.  Must have computer skills with experience in EXCEL, and WORD.  Must have knowledge and demonstrated ability in the use of Windows applications and other comparable systems/applications. - Knowledge of basic medical terminology. - Individual must be able to appropriately identify urgent situations and follow the appropriate protocol. Position also requires the ability to manage multiple priorities as well as having the initiative, judgment, and perception to operate within a fast paced, high stress environment. Individual must possess strong organizational, logical reasoning, analytical, and problem-solving skills as well as the attention to detail necessary to act within this complex environment. Individual must also be able to work independently but be able to identify when they should ask for help. The individual should be flexible to respond to changing needs in the Department. - Must be able to work well independently and as a team member.  Must be able to work closely with other department staff and must have work coverage plan in place in preparation for scheduled and unscheduled absences, due to importance of position to department’s compliance with various processes. - Requires excellent interpersonal skills and an ability to recognize and understand sensitive customer-oriented issues.  Position also requires daily contact, by telephone, with members, providers, and internal departments. Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel): - Must be able to work under normal office conditions and work from home as required. - Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations. - May be required to work additional hours beyond standard work schedule. - May require occasional weekend hours or evening hours as the needs of the various lines of business dictate. Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the position's duties at any time. Salary Range $20.98 -$31.46 Compensation & Total Rewards Overview The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law. Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes: - Medical, dental and vision coverage - Retirement plans - Paid time off - Employer-paid life and disability insurance with additional buy-up coverage options - Tuition program - Well-being benefits - Full suite of benefits to support career development, individual & family health, and financial health For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/ We welcome all All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org

• Support the execution of risk-based compliance monitoring, including data collection, control testing, and evidence gathering. • Draft working papers and findings reports; track and follow up on remediation actions from monitoring, audit, or regulatory engagements. • Policy & regulatory change management. • Assist with the annual policy review cycle: gap analysis, benchmarking, drafting revisions, and maintaining the compliance policy register. • Monitor the regulatory radar for changes in applicable laws and supervisory guidance; prepare impact assessments. • Assist in preparing launching new regulated financial products through product compliance assessments. • Assist in preparing periodic compliance reports and KPI/KRI data for the Management Board, Supervisory Board, and Audit & Risk Committee. • Help develop and deliver compliance training; track completion and effectiveness metrics.

• Ability to lead all facets of unclaimed property annual compliance projects including data collection, dormancy and exemption analysis, due diligence management, state reporting production, and results distribution. • Develop and present customer deliverables and provide guidance and strategic advice to customers by describing forthcoming requests, knowledge of the process, etc. • Contribute to a positive and inclusive culture, including working closely with peers and management. • Demonstrates a willingness to learn, absorb knowledge, and apply guidance provided by senior team members and provide feedback and train associates. • Develop and strengthen relationships with internal team members and customers through effective communication to maintain project and customer satisfaction. • Assist in the leadership of customer engagements as it relates to customer’s business and expectations and Kodiak’s scope of services, performance of team, and assignment of tasks. • Effectively carry out assigned project duties, including administration of customer engagements and understanding customer’s business and expectations. • Demonstrate basic understanding on the impact of changing unclaimed property legislation and technical developments affecting unclaimed property compliance engagements.

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. ADA TITLE II AND LANGUAGE ACCESS COORDINATOR Job Location: Office of the Director (OOD) 1717 West Jefferson Street, Phoenix, Arizona 85007 Posting Details: Salary: $55,225.04- $61,591 Grade: 21 Closing Date: April 3, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team! The Department of Economic Security, Office of the Director, is seeking an experienced and highly motivated professional to join our team as a Civil Rights Compliance Officer 3. This position will serve as an ADA Title II and Language Access Coordinator. It focuses heavily on performing all aspects of compliance with ADA Title II and having a strong understanding of current laws and regulations related to disability discrimination. It will coordinate and monitor efforts to fulfill the agency's compliance related to Public accommodations under Title II of the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act and ensure language access requirements are met under the agency's Language Access program. This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meetings of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: • Plans, implements, and performs all aspects of compliance with ADA Title II regulations and Language Access program requirements to ensure that individuals have the opportunity to participate in all agency programs, services, and activities. • Work with ADA Liaisons to provide guidance and train to ensure division policies and procedures align with ADA Title II requirements. • Develops an active ADA Transition Plan and Language Access Plan to manage the self-evaluation process of the programmatic barriers in all programs, services, and activities offered by the agency and address findings. • Works with internal stakeholders and liaisons to provide guidance, facilitate technical assistance, and assists with developing methods for overall implementation and compliance of Title II and language access requirements. • Develop and maintain relevant agency policies and procedures, forms, and notifications to ensure that accessibility is integrated into the agency's daily operations, policies, training, and public information. • Establish and maintain a procedure to receive and assess requests for disability and language accommodation from the public and respond to complaints of noncompliance. • Participate in research and attend regular meetings and workshops related to the assigned areas of responsibility to stay abreast of new guidance, trends, and innovations. • Performs on-site visits to assess compliance according to established schedules, identifies noncompliance, and prepares findings report with required corrective action. • Provide support in other areas of compliance overseen by the Office of Equal Opportunity to ensure adherence to legal authorities and regulations, including conducting desk reviews or on-site visits, researching deficiencies, grievances, and complaints, and write summaries of findings. Knowledge, Skills & Abilities (KSAs): Knowledge of: • Strong knowledge of current laws, rules, regulations, policies, and procedures related to disability discrimination • Comprehensive knowledge of ADA Title II (Public Accommodations), Section 504 of the Rehabilitation Act, and federal and state laws and regulations governing equal access to federally funded programs, services, and activities, including, but not limited to, Title VII of the Civil Rights Act and the Arizonans with Disabilities Act. • Develop, implement, and monitor agency-level ADA Title II programs and policies • Principles and practices of compliance monitoring, review, and techniques • Principles and techniques of training and persuasive presentation of ideas and concepts in both oral and written formats Skills In: • Strong organizational and time management skills with the ability to work on multiple projects simultaneously • Strong critical thinking skills, adaptable to new approaches and provide innovative solutions to intricate problems • Self-starter who can take initiative and work both individually and collaboratively as part of a team • Reliable and self-directed team member with a strong ability to identify and propose solutions to unexpected obstacles and challenges • Works well under pressure and able to effectively prioritize tasks to keep focused amidst shifting timelines and needs • Effective, persuasive, and empathetic communicator in large and small group settings Ability to: • Establish and maintain effective relationships with internal and external stakeholders, community organizations, local advocacy groups and team members • Communicate clearly and effectively, both verbally and in writing, with coworkers, agency personnel, contractors, government agencies, community partners, and the public • Evaluate program activities, identify issues, and develop effective plans and solid recommendations for program improvement • Analyze and produce data and assess metrics for office and prepare clear and concise reports. • Coordinate and prioritize multiple projects while effectively managing time • Train and provide technical assistance • Exercise sound independent judgment • Maintain confidentiality Selective Preference(s): • Three (3) years of experience working with people with disabilities and providing accommodation in a public setting. • Possession of an ADA Coordinator Training Certification (ACTCP). Pre-Employment Requirements: • This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). • Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions. • All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: • Affordable medical, dental, life, and short-term disability insurance plans • Participation in the Arizona State Retirement System (ASRS) and long-term disability plans • 10 paid holidays per year • Vacation time accrued at 4.00 hours bi-weekly for the first 3 years • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Sick time accrued at 3.70 hours bi-weekly • Deferred compensation plan • Wellness plans • Tuition Reimbursement • Stipend Opportunities • Infant at Work Program • Rideshare and Public Transit Subsidy • Career Advancement & Employee Development Opportunities By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact us at (520) 235-3174 or email OODHRstaffing@azdes.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (520) 235-3174 or OODHRStaffing@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.