Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Duties: Responsible for the day-to-day operations of an application portfolio (e.g. application maintenance, stability, innovation, development, incident, change & problem management) inclusive of a vendor team of resources within an outcome-based contract. Responsible for service delivery oversight which includes Technical Risk Management, Incident, Problem & Change Management oversight performance management, Process Management and Vendor Management. Seek to achieve the highest value service from vendors and evaluates vendor performance based on vendor metrics. Ensure proper coordination of software application design, development, testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of work requests and issue resolution. Provide technical and application portfolio risk management consulting leadership to managers and the supplier. Accountable for the technical delivery of work by the supplier for a defined portfolio. Ensure delivery and planning of large application maintenance and currency efforts in partnership with the supplier and project management. Coordinate with the supplier and the Application Development Project team to transition services and support the application maintenance transition activities. Telecommuting permitted. Requirements: Requires a Bachelor’s degree or foreign equivalent in Computer Science, Computer Applications, or a related field, and five (5) years of experience as a Software Engineer, Software Developer or a related position. Experience must include: Working with Windows and UNIX operating systems; Working with Java/ J2EE and UNIX programming languages; Utilizing Spring Boot, webMethods 10.x,9.x,8.x, SQL Developer, Oracle 9i, Oracle 10g, webMethods Flow Language, EDI, or Groovy; Utilizing Jenkins, Putty, Tortoise SVN, SOAP UI, FileZilla, or Splunk. #LI-DNP #LI-DNI Compensation Pay Disclosure: Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $147,430 Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer - Health, dental, vision and life insurance plans - 401(k) Savings plan – with generous company matching contributions (up to 6%) - Voya Retirement Plan – employer paid cash balance retirement plan (4%) - Tuition reimbursement up to $5,250/year - Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. - Paid volunteer time — 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: - Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. - Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. - Team Mentality: Partnering effectively to drive our culture and execute on our common goals. - Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. - Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya's name in fraud schemes

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Duties: Develop, test, deploy, and maintain Workday integrations (internal and third-party) using EIB, Core Connectors, Cloud Connect, Document Transformation, and Workday Studio to meet business requirements. Troubleshoot and resolve issues related to Workday configurations, integrations, and customizations, ensuring system stability and optimal performance. Manage and support additional enterprise applications, including VNDLY and E-Trade, ensuring smooth functionality, timely issue resolution, and continuous improvement. Provided ongoing maintenance and support for existing integrations, addressing defects, implementing enhancements, and applying required updates. Oversee application maintenance activities, coordinating with offshore teams to ensure 24/7 coverage and efficient issue resolution. Act as the primary liaison between business users and IT teams for multiple applications, handling inquiries, resolving concerns, and ensuring timely communication. Collaborate with cross-functional teams to gather and analyze Workday integration requirements, ensuring alignment with business objectives. Stay on top of email communications, responding to business users, stakeholders, and cross-functional teams while prioritizing critical issues. Lead and mentor a team of Workday developers and support consultants, conducting one-on-one meetings to track progress, provide feedback, and improve overall efficiency. Stay up to date with Workday releases and new functionalities, assessing their impact and implementing necessary system updates. Conduct trainings and knowledge-sharing sessions to enhance team capabilities, improve troubleshooting efficiency, and ensure best practices are followed. Maintain and update documentation, runbooks, and SOPs for Workday, VNDLY, E-Trade, and other applications, ensuring clarity and accessibility for support teams. Monitor Workday and other application releases, assessing the impact of new features and coordinating necessary updates or enhancements. Work closely with Integration Leads, Tech Leads, and Project Managers to deliver seamless integrations while ensuring adherence to compliance and security standards. Continuously analyze application support processes, identify inefficiencies, and implement improvements to enhance operational effectiveness. Track and manage the end-to-end development lifecycle, ensuring projects are delivered on time, within scope, and meet quality expectations. 100% telecommuting position. Will consider applicants resident in the U.S. Requirements: Requires a Bachelor’s degree or foreign equivalent in Computer Science, Information Systems or a related field, and five (5) years of experience as an Application Developer or similar role implementing Workday and related technologies. Experience must include: Workday System: Workday Studio, Workday EIB (Enterprise Interface Builder), Workday Connectors (Core, Cloud, and Custom), Workday Calculated Fields, Workday BIRT (Business Intelligence and Reporting Tool), Workday Security Configuration, Workday Business Process Framework, Workday Integration System User (ISU). Scripting & Development: HTML, XML, XSLT, JSON, JavaScript. HRMS Modules: HCM, Payroll, Benefits, Compensation, Absence Management, Recruiting, Time Tracking. Web Services & APIs: SOAP, WSDL, REST and Postman. #LI-DNP #LI-DNI Compensation Pay Disclosure: Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $152,131 Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer - Health, dental, vision and life insurance plans - 401(k) Savings plan – with generous company matching contributions (up to 6%) - Voya Retirement Plan – employer paid cash balance retirement plan (4%) - Tuition reimbursement up to $5,250/year - Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. - Paid volunteer time — 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: - Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. - Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. - Team Mentality: Partnering effectively to drive our culture and execute on our common goals. - Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. - Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya's name in fraud schemes

Technical Escalation Engineer Department: Support Employment Type: Full Time Location: Remote Description Portnox is a fast-growing, cloud-native cybersecurity company on a mission to simplify zero trust security for organizations of all sizes. As we continue to expand into the enterprise market, we are strengthening our Support organization to deliver world-class technical excellence during critical customer moments. We’re looking for a Technical Escalation Engineer to serve as the highest level of technical authority within Support — driving complex investigations, elevating escalation quality, and ensuring seamless collaboration with Engineering. This is a great opportunity for a highly experienced technical support professional who thrives in high-pressure environments, brings strong analytical rigor, and wants to play a pivotal role in shaping how escalations are handled at a high-growth company. About the Role: Reporting into Support leadership, you will own the most complex and high-severity technical investigations and act as the primary interface between Support and Engineering. You will bring structure, clarity, and technical leadership to critical issues, ensuring that escalations are handled methodically and professionally. This is not a people management role — it is a technical authority role designed to elevate the quality, consistency, and effectiveness of escalation handling across the organization. Key Responsibilities - Own and lead high-severity (Sev 1) customer issues end-to-end, driving structured investigations and clear root cause identification - Act as the senior technical authority on enterprise escalation calls, setting direction and next steps - Serve as the escalation gatekeeper by reviewing and approving all escalations to Engineering, ensuring completeness, clarity, and strong reproduction steps - Validate logs, packet captures, and troubleshooting work before escalation — no premature or vague tickets - Act as the primary technical interface between Support and Engineering, translating customer impact into actionable technical detail - Participate in post-incident reviews and ensure learnings are captured and shared - Guide and mentor Technical Support Engineers and Senior TSEs on complex issues, reinforcing structured troubleshooting and a reproduction-first mindset - Influence documentation quality and contribute to knowledge sharing across the team - Act as the named escalation authority for enterprise customers, providing clarity and confidence during high-pressure situations - Set and uphold technical standards for escalation quality across the Support organization Skills, Knowledge, and Expertise - 5+ years in Technical Support, Escalation Engineering, or similar roles in B2B SaaS or cybersecurity environments - Deep troubleshooting expertise across networking, systems, and cloud environments - Proven experience handling high-severity incidents and enterprise escalations - Strong ability to analyze logs, packet captures, and complex system behavior - Experience working cross-functionally with Engineering teams - Excellent communication skills with the ability to clearly convey complex technical concepts - Calm, methodical, and highly organized approach under pressure - Nice to have: experience with zero trust or network access solutions and a passion for improving support processes at scale Why Join Us - Opportunity to make a significant impact on the operations of the company. - Collaborative and dynamic work environment with opportunities for professional growth and development. - Competitive compensation and benefits package. - 100% remote

• Review and investigate transaction monitoring alerts, identifying suspicious activity and preparing high-quality UARs, with support for SAR submissions where needed. • Lead end-to-end fraud investigations (including payment fraud, account takeover, and social engineering), building clear, evidence-based case narratives. • Conduct and review KYB onboarding checks, including UBO identification, company structure analysis, and enhanced due diligence for complex cases. • Manage offboarding decisions in line with internal policies and regulatory requirements. • Act as an escalation point for complex or high-risk FinCrime and fraud cases requiring senior judgement. • Analyse trends and contribute to improving transaction monitoring rules, reducing false positives while maintaining strong detection. • Work closely with Support, Product, and Compliance teams to ensure fast, effective handling of cases and continuous improvement of processes. • Support audits, reporting, and documentation, ensuring high-quality and audit-ready records. • Mentor junior team members and contribute to building scalable processes, SOPs, and team knowledge.