• Review and investigate transaction monitoring alerts, identifying suspicious activity and preparing high-quality UARs, with support for SAR submissions where needed. • Lead end-to-end fraud investigations (including payment fraud, account takeover, and social engineering), building clear, evidence-based case narratives. • Conduct and review KYB onboarding checks, including UBO identification, company structure analysis, and enhanced due diligence for complex cases. • Manage offboarding decisions in line with internal policies and regulatory requirements. • Act as an escalation point for complex or high-risk FinCrime and fraud cases requiring senior judgement. • Analyse trends and contribute to improving transaction monitoring rules, reducing false positives while maintaining strong detection. • Work closely with Support, Product, and Compliance teams to ensure fast, effective handling of cases and continuous improvement of processes. • Support audits, reporting, and documentation, ensuring high-quality and audit-ready records. • Mentor junior team members and contribute to building scalable processes, SOPs, and team knowledge.

About AppOmni AppOmni prevents SaaS data breaches by delivering end-to-end SaaS security. Our platform gives security teams clear visibility into posture, access, third-party connections, AI-related activity, and with built-in discovery to identify unsanctioned SaaS and Shadow AI tools. Backed by continuous monitoring and real-time threat detection, AppOmni helps enterprises identify and resolve risks early, keeping their SaaS applications secure. Recognized as a Frost Radar™ 2025 Leader and Great Place To Work®, AppOmni continues to set the standard for innovation and customer value in SaaS security. The largest and fastest-growing global enterprises across industries trust AppOmni to secure their SaaS applications.. About the Role We are seeking a strategic, results-driven Support Engineer to engage and enable AppOmni’s customers. In this role, you will troubleshoot complex technical issues quickly while serving as a key collaborator between the support, product, and field teams. As a senior member of the team, you are expected to operate with a high degree of independence, managing complex cases to resolution and synthesizing customer feedback to drive product improvements. What You'll Do: Technical Support & Issue Resolution - Answer customer questions through our support queue - Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds - Diagnose, troubleshoot, and solve customer problems with the help of product and CS colleagues. - Take ownership of pushing cases to resolution including working with product, engineering, and Customer Success teams. - Help us track support metrics and share findings you identify - Become deeply familiar with AppOmni’s platform and product offering - Help build a world class support organization - Continuously analyze and improve our support process - Represent customers internally and advocate for key issues - Ensure AppOmni customers are maximizing the value of their AppOmni deployment What We're Looking For: - Self-driven and self-motivated individual who enjoys a fast moving and constantly changing environment. Startup experience is a plus. - 1-2 years of experience in technical support - Ideal candidates have the ability to understand the technical complexity, a keen sense for managing people, and a great ability to get stuff done. Deep curiosity and the ability to go above and beyond to tackle big problems are key. - Zendesk knowledge required - Experience working with end users in professional environments - Working knowledge of common SaaS solutions such as Salesforce, M365, Zoom, Box, ServiceNow, Workday is desired, not required. - AppOmni is a technical security product, so ideally you are a security engineer and enjoy learning new technologies - Ability to triage, diagnose and drive to resolution customer support requests - High standards for detail, process and quality - A self-starter - able to come up to speed on complex, difficult concepts with minimal assistance - Four years of technical support or software development - Ability to learn technical concepts and translate them to business solutions for customers - Conversationally fluent in spoken English and written English Culture Our talented team is collaborative and supportive as we move quickly to research and develop new ideas, deliver new features to our customers, and iterate on ideas and innovations. We accomplish this by focusing on our five core values: Trust, Transparency, Quality, Customer Focus, and Delivery. Our team is determined to make a difference to positively impact our way of life by securing the technology that is changing the world. AppOmni is proud to be Certified by Great Place to WorkⓇ, as we seek to build a culture where all employees feel appreciated and supported, especially with clear and honest leadership, employee recognition, and an environment that fosters innovation and collaboration. We believe diversity fuels innovation and drives growth by bringing a wealth of different perspectives and skills. We’re committed to fostering an inclusive environment where every employee feels valued, heard, and empowered to reach their full potential. Join us in building a workplace where we can all thrive. https://appomni.com/careers/ Compensation & Benefits AppOmni is committed to supporting our employees' financial, professional, and personal well-being. To do this, we take a holistic view of compensation, one that values not just the immediate financial package but also the long-term growth of both our employees and our company. We're committed to pay equity and transparency and encourage all candidates to discuss their salary expectations with us early in the application process. Our total rewards package includes the following: - Base Salary: The annual base salary compensation range in the U.S. for this role is: $90,000 - $135,000 USD. Final offer amounts are determined by factors such as the final candidate’s skills, qualifications, and experience, as well as business considerations and peer compensation. - Stock Options: Our vision is to not just grow as a company but to grow together. By offering stock options, we are inviting you to be an integral part of our journey forward. - Benefits: Home office stipend, Generous paid time off, paid company holidays, paid floating holidays, paid parental leave, paid sick time and paid family leave for applicable states, health insurance - medical, dental, and vision with HSA option, LifeWorks Employee Assistance Program, company-provided life insurance, AD&D, STD/LTD and additional supplemental life insurance options, 401(k) and Roth retirement saving accounts, and a monthly wellness benefit reimbursement. All benefits are subject to eligibility requirements and plan details. AppOmni is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity or expression, age, religion, disability, pregnancy, marital status, veteran status, medical condition, genetic information, or any other characteristic protected by law. AppOmni is also committed to providing reasonable accommodations to qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at employeesuccess@appomni.com.

• Ability to work individually and in team environments both internally and with clients to formalize client systems and project implementation and migration plans. • Provide proactive maintenance of systems, technical support, and guidance of client network and systems. • Ability to work as part of a team to solve problems. • Manages system back-up and recovery solutions. • Perform troubleshooting analysis of desktop applications, servers, and network components. • Monitors system performance and implement tuning as needed. • Participates in developing and maintaining technical documentation associated with customer systems. • Follow department procedures for successful incident management. • Proactively monitor overall health of network and server infrastructure, which includes, but is not limited to, backups, patching, threat management software, and overall health of server systems and network devices. • Participate in on-call rotation as required.

Position Summary When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems. Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work and play. As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none. What will the work look like for me? You’re a problem-solver and amazing with customers! You’re captivated by the way things work and can troubleshoot across systems and applications, analyze, and resolve a variety of complex technical issues, and comfortably navigate various software environments. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re not only here to help solve technical issues but also provide an incredible customer experience. You have a personal commitment to success and are motivated by career growth potential. If this sounds like you, you could be the next Daktronics Remote Technical Support Engineer. Various shifts and schedules are available and could fluctuate depending on geographic location, seasonality of events, and changes in customer demand. We have been delivering innovative LED video, messaging, and scoring solutions for 55 years and are a certified “Great Place to Work”. We partner with clients to deliver integrated audio-visual solutions, backed by the industry’s most experienced and qualified service teams. From hometown retailers to major league stadiums to international shopping centers, let’s light the world one LED display at a time.  Customers and Events Daktronics Supports: - Exciting major league customers such as the Texas Rangers, New England Patriots, Denver Broncos, Seattle Kraken, Oklahoma City Thunder, Los Angeles Clippers, and dozens more. - Delivered exciting fan experience at 18 of the last 19 NFL championship games using our LED solutions and control systems. - International Spectaculars and Sports Venues such as Piccadilly Circus, Estadio Santiago Bernabéu, Tottenham Hotspur Stadium, Optus Stadium, Qatar Foundation Stadium, Khalifa Stadium, Singapore Sports Hub, The Venetian Macau, Adelaide Oval, and many others. - A wide variety of other customers from Times Square to the Las Vegas Strip, shopping centers and casinos, including the world's largest sports book at Circa Las Vegas, airports like LAX and Denver, gas stations, government facilities, military installations, and digital billboards. Core Responsibilities: - Ensure responsiveness and first-time resolution to customers’ requests for technical support, primarily through incoming calls, community requests, and email conversations. - Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail. - When needed, collaborate with a team to resolve, or escalate product issues. - Periodically provide on-site support for service projects, event support, installations, and on-site technical service (amount of on-site technical work could vary based on geographical location and seasonality). - Actively create and update knowledge base articles for internal and external uses. - Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions. - Perform shift work and participate in an After-Hours rotation which consists of providing technical support up to 24/7 during non-business hours, including nights, weekends, and holidays. - Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers. Where is this opportunity located? Position has opportunity to work from a US Based home office. This position is open to candidates eligible to work in the United States. What are the pay and perks? The typical hiring range for this position is $24.00 to 25.00 per hour based on the location of the candidate. The actual offer will consider a wide range of factors, including relevant education, experiences, location, and applicable local legislation. Information about Daktronics benefits can be found on our website Career Opportunities (daktronics.com). This information is intended to be a general overview and may be modified by Daktronics at any time. Qualifications To be considered for Technical Support Engineer, we require the following: - Associate degree required, bachelor’s degree preferred. Ideal majors contain course work in electronics, networking, or computers. Examples include Information Systems, Network & Security Administration, Electronics Technology, Electronics Engineering Technology, Computer Engineering Technology. Will consider non-technical majors with previous experience demonstrating technical learning ability and aptitude. - Previously demonstrated ability to pick up technical concepts quickly, retain that knowledge, and convey that knowledge to customers who have varying levels of technical ability. - Demonstrated experience interacting with a variety of individuals in a positive, professional manner. Previous customer service and/or phone/call center experience preferred. - Effectively exercise discretion, independent judgment, and responsible time management. - Comfortable working independently from a home office location. - Strong computer skills required: Internet navigation, word processing, spreadsheets, and strong proficiency with Microsoft Operating systems. - Ability to travel to South Dakota up to twice per year for training. - The selected individual must be able to travel by air and ground and comply with the Daktronics Driver Eligibility Policy to begin and maintain employment. This requirement will be verified through a motor vehicle record (MVR) check conducted in accordance with applicable federal, state, provincial, and local laws. - Fluent in English, written and verbal. - Applicants must be 18 years of age or older. - Daktronics does not sponsor, renew, or extend immigration visas for this position. Ready to make an impact? Apply now and start your journey with Daktronics. Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.