Portnox

Web Manager Department: Marketing Employment Type: Full Time Location: Remote Description Portnox is a fast-growing, cloud-native cybersecurity company on a mission to simplify zero trust security for organizations of all sizes. We're looking for a motivated Web Manager to join our marketing team and take ownership of www.portnox.com — building a high-performing, visually polished, and conversion-optimized web presence that supports our continued growth into the enterprise market. This is a great opportunity for a web professional who is hands-on with both design and development, passionate about performance and user experience, and eager to grow their career at a high-velocity company. About the Role: Reporting to the VP of Product Marketing, you will be the primary owner of our website — responsible for its design, development, performance, and day-to-day operations. You will work cross-functionally with product marketing, demand generation, and design to ensure the site reflects our brand, supports our pipeline goals, and delivers a best-in-class user experience across all devices. Key Responsibilities Design & UX - Own the look, feel, and layout of the site — clean, on-brand, and optimized for conversion. - Build and iterate on pages with a mobile-first mindset across all screen sizes and devices. - Partner with marketing on landing pages, product pages, and campaign assets. Development & Technical Management - Build and maintain pages using HTML, CSS, JavaScript, and WordPress. - Manage plugins, integrations, and third-party tools with an eye on performance and security. - Resolve technical issues — broken links, slow load times, cross-browser bugs — proactively. SEO & Performance - Execute on-page and technical SEO: schema markup, meta tags, URL structure, Core Web Vitals. - Collaborate with content and PMM teams to ensure pages are structured for search visibility. - Monitor and improve site speed using PageSpeed Insights, GTmetrix, or Lighthouse. AI & Emerging Technologies - Optimize content structure for AI-driven search (Google SGE, Perplexity, ChatGPT search). - Use AI tools to accelerate production — copy, imagery, A/B testing, CRO analysis. Analytics & Reporting - Own conversion rate optimization (CRO) as a core deliverable — continuously testing and improving CTAs, page layouts, and user flows to drive pipeline. - Run A/B tests and translate data into concrete site improvements. - Track and report on traffic, engagement, and conversions via GA4 and Google Search Console. Skills, Knowledge, and Expertise - 2–4 years in website management or web development. - Solid HTML, CSS, and JavaScript skills — not just drag-and-drop. - WordPress experience including theme customization and plugin management. - Mobile-first design fluency and a strong eye for visual detail. - Working knowledge of SEO fundamentals and web analytics tools. - Nice to have: Figma, React/Vue, Webflow, B2B tech experience, or AEO familiarity. Why Join Us - Opportunity to make a significant impact on the operations of the company. - Collaborative and dynamic work environment with opportunities for professional growth and development. - Competitive compensation and benefits package.

Technical Escalation Engineer Department: Support Employment Type: Full Time Location: Remote Description Portnox is a fast-growing, cloud-native cybersecurity company on a mission to simplify zero trust security for organizations of all sizes. As we continue to expand into the enterprise market, we are strengthening our Support organization to deliver world-class technical excellence during critical customer moments. We’re looking for a Technical Escalation Engineer to serve as the highest level of technical authority within Support — driving complex investigations, elevating escalation quality, and ensuring seamless collaboration with Engineering. This is a great opportunity for a highly experienced technical support professional who thrives in high-pressure environments, brings strong analytical rigor, and wants to play a pivotal role in shaping how escalations are handled at a high-growth company. About the Role: Reporting into Support leadership, you will own the most complex and high-severity technical investigations and act as the primary interface between Support and Engineering. You will bring structure, clarity, and technical leadership to critical issues, ensuring that escalations are handled methodically and professionally. This is not a people management role — it is a technical authority role designed to elevate the quality, consistency, and effectiveness of escalation handling across the organization. Key Responsibilities - Own and lead high-severity (Sev 1) customer issues end-to-end, driving structured investigations and clear root cause identification - Act as the senior technical authority on enterprise escalation calls, setting direction and next steps - Serve as the escalation gatekeeper by reviewing and approving all escalations to Engineering, ensuring completeness, clarity, and strong reproduction steps - Validate logs, packet captures, and troubleshooting work before escalation — no premature or vague tickets - Act as the primary technical interface between Support and Engineering, translating customer impact into actionable technical detail - Participate in post-incident reviews and ensure learnings are captured and shared - Guide and mentor Technical Support Engineers and Senior TSEs on complex issues, reinforcing structured troubleshooting and a reproduction-first mindset - Influence documentation quality and contribute to knowledge sharing across the team - Act as the named escalation authority for enterprise customers, providing clarity and confidence during high-pressure situations - Set and uphold technical standards for escalation quality across the Support organization Skills, Knowledge, and Expertise - 5+ years in Technical Support, Escalation Engineering, or similar roles in B2B SaaS or cybersecurity environments - Deep troubleshooting expertise across networking, systems, and cloud environments - Proven experience handling high-severity incidents and enterprise escalations - Strong ability to analyze logs, packet captures, and complex system behavior - Experience working cross-functionally with Engineering teams - Excellent communication skills with the ability to clearly convey complex technical concepts - Calm, methodical, and highly organized approach under pressure - Nice to have: experience with zero trust or network access solutions and a passion for improving support processes at scale Why Join Us - Opportunity to make a significant impact on the operations of the company. - Collaborative and dynamic work environment with opportunities for professional growth and development. - Competitive compensation and benefits package. - 100% remote

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Business Application Manager is responsible for the strategy, governance, and operational performance of the organization’s business applications. This role ensures enterprise systems effectively support business processes, drive operational efficiency, and integrate seamlessly across departments. As an individual contributor, the Business Application Manager partners closely with business stakeholders, IT, and external vendors to manage the lifecycle of key applications, lead system improvements, and ensure reliable, secure, and scalable technology solutions. - Own the lifecycle of enterprise business applications, including selection, implementation, optimization, upgrades, and retirement. - Develop and maintain the roadmap for business systems to ensure alignment with organizational goals and evolving business needs. - Partner with business stakeholders to gather requirements, identify process improvements, and translate needs into scalable technology solutions. - Lead or coordinate application implementations, enhancements, integrations, and system upgrades across the application ecosystem. - Establish and maintain governance processes for system configuration, access controls, change management, and release management. - Monitor application performance, system usage, and data quality to ensure reliability, usability, and continuous improvement. - Manage relationships with application vendors, including support coordination, licensing, renewals, and performance evaluation. - Ensure applications comply with organizational security standards, data governance practices, and regulatory requirements. Qualifications - Bachelor’s degree in Information Systems, Business Administration, or a related field (or equivalent experience). - 5+ years of experience managing, implementing, or supporting enterprise business applications. - Strong understanding of SaaS platforms, enterprise application ecosystems, and system integrations (APIs, middleware, or similar tools). - Experience partnering with cross-functional stakeholders to translate business requirements into technology solutions. - Demonstrated experience managing application vendors, licensing, and support relationships. - Solid understanding of application governance, lifecycle management, and change management practices. - Project management experience working on system implementations, upgrades, or optimization initiatives (Agile or PMP experience is a plus). - Experience working with enterprise platforms such as CRM, ERP, HRIS, or financial systems. Benefits - Opportunity to make a significant impact on the operations of the company. - Collaborative and dynamic work environment with opportunities for professional growth and development. - Competitive compensation and benefits package.