• Act as the first point of contact for policyholders reporting losses or damages and for those seeking updates on existing claims. • Gather relevant information, such as policy details, incident specifics, and contact information. • Clarify coverage terms and claim status as needed. • Offer clear, empathetic guidance to policyholders on next steps in the claims process. • Explain the required documentation and information needed to process or advance a claim. • Handle incoming calls from policyholders seeking updates on the status of their claims, providing clear, accurate, and empathetic information regarding claim progress, outstanding requirements, and next steps. • Provide timely and accurate status updates to policyholders regarding their claims, including next steps and estimated timelines. • Accurately record all information gathered during the FNOL process in the company's claims management system. • Ensure completeness and accuracy of claim reports and status communications. • Liaise with claims adjusters, appraisers, and other team members to schedule appraisals and relay updates. • Address any concerns or questions the policyholder may have, providing regular follow-ups as needed. • Ensure all FNOL and claim status processes adhere to company policies, industry regulations, and legal requirements. • Provide feedback to management on ways to improve the FNOL and claims communication process for enhanced customer satisfaction and operational efficiency.

• lead and mentor Field Service Engineers • resolve complex escalations quickly • drive improvements in service quality and parts usage • provide leadership and technical expertise to Field Service Engineers • manage all technical escalations within the region • ensure accountability and adherence to procedures across all repair activities

• Serve as the primary point of contact for customer inquiries related to orders, shipments, and product information. • Manage issue resolution from start to finish, coordinating with Logistics, Print Operations, and Sales teams to ensure timely and accurate delivery. • Monitor and analyze customer support trends to identify recurring issues and recommend process improvements. • Partner with Operations, Sales, and Program teams to support accounts and improve communication workflows. • Contribute to the creation and refinement of Standard Operating Procedures (SOPs), email templates, and knowledge base documentation. • Demonstrate a thorough understanding of Great Minds’ products, services, and policies to deliver accurate and consistent information. • Communicate clearly, professionally, and promptly with both customers and internal stakeholders. • Maintain accurate and detailed records of customer interactions in Salesforce, the organization’s Customer Relationship Management (CRM) system. • Participate in cross-functional initiatives that enhance customer experience and operational efficiency.

Role Description VanDuzer Architects PC is seeking a dedicated Customer Service Representative to join our team. As a customer-centric architectural firm, we recognize that exceptional service is essential to our success and longevity in the industry. The ideal candidate will have a passion for helping others and will act as the primary point of contact for clients, ensuring their experience with our firm is positive and professional. You will address client inquiries, provide information about our services, and assist in resolving any issues that may arise. This role will require strong communication skills, multitasking abilities, and a friendly demeanor, helping us to maintain our commitment to excellent client relations and satisfaction. If you thrive in a fast-paced environment and enjoy building relationships while delivering high-quality service, we welcome you to apply and be part of our growing team. - Serve as the first point of contact for clients and stakeholders, addressing inquiries via phone, email, and in-person. - Maintain an organized database of client interactions and ensure accurate record-keeping. - Coordinate with internal teams to resolve client issues and ensure timely responses. - Educate clients about our architectural services and processes. - Assist in scheduling appointments and managing project timelines for client meetings. - Follow-up with clients to ensure satisfaction and gather feedback on services provided. - Support the team in administrative tasks as needed to promote efficient office operations. Qualifications - High school diploma or equivalent; additional education in business or communications preferred. - Previous experience in customer service or a client-facing role, preferably in a professional setting. - Excellent verbal and written communication skills with a friendly and approachable demeanor. - Strong organizational skills and attention to detail. - Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. - Proficiency with office software and customer relationship management (CRM) systems. - A passion for architecture and design is a plus.