Role Description VanDuzer Architects PC is seeking a dedicated Customer Service Representative to join our team. As a customer-centric architectural firm, we recognize that exceptional service is essential to our success and longevity in the industry. The ideal candidate will have a passion for helping others and will act as the primary point of contact for clients, ensuring their experience with our firm is positive and professional. You will address client inquiries, provide information about our services, and assist in resolving any issues that may arise. This role will require strong communication skills, multitasking abilities, and a friendly demeanor, helping us to maintain our commitment to excellent client relations and satisfaction. If you thrive in a fast-paced environment and enjoy building relationships while delivering high-quality service, we welcome you to apply and be part of our growing team. - Serve as the first point of contact for clients and stakeholders, addressing inquiries via phone, email, and in-person. - Maintain an organized database of client interactions and ensure accurate record-keeping. - Coordinate with internal teams to resolve client issues and ensure timely responses. - Educate clients about our architectural services and processes. - Assist in scheduling appointments and managing project timelines for client meetings. - Follow-up with clients to ensure satisfaction and gather feedback on services provided. - Support the team in administrative tasks as needed to promote efficient office operations. Qualifications - High school diploma or equivalent; additional education in business or communications preferred. - Previous experience in customer service or a client-facing role, preferably in a professional setting. - Excellent verbal and written communication skills with a friendly and approachable demeanor. - Strong organizational skills and attention to detail. - Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. - Proficiency with office software and customer relationship management (CRM) systems. - A passion for architecture and design is a plus.

Who is Quorum At Quorum Federal Credit Union, we are a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to our members. As a remote organization, we thrive on collaboration and recognize outstanding performance. We are the ideal workplace for self-motivated individuals who are committed to organizational success and eager to join a dynamic team of professionals. We stand out as a best-in-class employer, offering a unique and supportive work environment that fosters personal and professional growth. Our culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel. If you are looking for a place where you can make a meaningful impact, enjoy a flexible and fulfilling work experience, and be part of a forward-thinking team, Quorum Federal Credit Union is the perfect fit for you. Job Description Summary The Member Service Representative supports member telephone inquiries including but not limited to opening accounts, assisting with loan applications, credit card, account information and account changes. The Member Service Representative is responsible for educating members about self-service options and must be able to sell/cross sell products and services to new and existing members of the Credit Union. *Please note that this is a temporary role with an expected duration of 3–4 months. Key Job Responsibilities and Accountabilities   Maintains service standards as required by position benchmarks for quality, turnaround time, accuracy and follow up. Performance is primarily based on quality and productivity measures including but not limited to schedule adherence, call quality scores and process adherence. Provides members with account information and performs account transactions including accepting loan applications, opening accounts, and processing transfers, withdrawals, and other deposit product servicing functions. Strives to provide first contact resolution when within Credit Union policy. Ensures adherence to company policies and procedures and Banking/Credit Union Regulations. Educate new and existing members on loan and deposit products and other services. Authorizes service fee refunds and waivers within established guidelines for this position. Promotes use of virtual banking services, such as online and mobile banking, automated phone service and resolves user issues. Participates in new product testing and other organization/departmental projects as assigned. Provides input to management on workflow issues, patterns, and improvements. Promotes and demonstrates a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management, and vendors. Keeps abreast of industry developments including, but not limited to changes in regulations and technology. Performs additional duties as required.   Job Requirements, Competencies, and Skills   The Member Service Representative works remotely, under minimal supervision exercising independent judgment. This person must be action oriented, self-motivated, and creative while being highly functional. High School Diploma or equivalent; college degree preferred; will consider experience in lieu of degree. Minimum of one year experience in financial services industry, in a call center. Must maintain required scores on Call Monitoring. Excellent problem-solving, organizational, analytical, verbal, and written communication skills. Strong decision making and time management skills with the ability to manage multiple projects/duties. Trustworthy with the ability to maintain highest level of integrity and trust. Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint. The ability to use multiple software applications concurrently to resolve member inquiries Flexible to work a structured schedule that includes evening hours up to 7:00 p.m. (EST) in a remote environment which is free from distraction. Environmental / Physical / Mental Requirements   Stable internet connection with speeds high enough for video conferencing and screen sharing  Smartphone with current iOS/Android OS   Prolonged periods sitting at a workstation and working on a computer  Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone Compliance/legal requirements Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status.  Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process. Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The company reserves the sole right and discretion to make changes to this job description. Each employee is required to uphold the Credit Union's compliance with all policies, procedures, and required regulations including the Bank Secrecy Act and our Anti-Money Laundering policy. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship. **PLEASE NOTE** We are not able to consider candidates for this role who reside in Montana, Nebraska, Rhode Island, or Puerto Rico Hourly Wage: $21.00 Quorum's opportunities are based in the US and US work authorization is required. We are not able to support current or future sponsorship.

• Working with a large team, as well as a broad network for Ford/Lincoln dealers across the country. • Engage with customers, seeing each contact as an opportunity to provide excellent service. • Adhere to Ford Credit's policies and guidelines for your work area. • Participate actively and contribute to team meetings, sharing insights and collaborating with colleagues. • Utilize company email and internet access in accordance with established company policies. • Provide feedback to peers and supervisors in a positive, professional manner to support continuous improvement.

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