Our consultancy is looking for highly motivated and talented Production Support Business Analysts. We are looking for peak performers who have a passion for business, a joy in solving problems and a work ethic that doesn't rest until the job is done. The Production Support BA will support our client’s policy administration and underwriting systems. This role requires someone who can work moderately independently while collaborating closely with the technical team and stakeholders. This role is multi-faceted and requires a BA who has strong organization and time/task management skills. Experience in eliciting and documenting complex requirements for system enhancements/new features Experience with application issue triage and root-cause analysis Ability to work with development/technical teams to resolve defects Skilled in managing support tickets and queues, including small enhancements/change requests Strong user support and communication abilities Ability to translate technical fixes into business‑friendly messaging Strong communication, active listening, and follow‑through Personable demeanor and a positive attitude Ability to work independently with minimal supervision Strong accuracy and quality-focused mindset Balanced in both functional and technical BA competencies Strong prioritization, task/time management, and follow through Experience with stakeholder meeting facilitation to define requirements Experience writing user stories and acceptance criteria (Gherkin method) is preferred (not required) Commercial or personal insurance experience is preferred (not required) Familiarity with SQL, integrations/APIs, Six Sigma, JIRA, and Visio is preferred (not required)

• Identifying, developing, and closing end-user-based equipment finance/lease transactions in a specific geography and/or territory. • Territory management and direct solicitation of companies. • Collection of appropriate information relating to customers & transactions. • Maintenance of the client management system. • Structuring of transactions in-line with product offerings within residual and pricing guidelines. • Maintaining and developing a territory of approximately $55MM.

• Lead Financial Strategy & Operations • Deliver comprehensive financial planning, forecasting (people costs, non-people costs, and capital expenditures), and insightful performance reporting. • Serve as a trusted advisor to leadership, providing strategic recommendations on financial impacts and supporting key investment decisions. • Optimize financial performance through cash flow management, ROI maximization, and scalable cost structure initiatives. • Proactively manage risks and opportunities, and develop mitigation plans. • Develop business cases, and financial models to assess opportunities • Conduct rigorous financial analysis to assess the ROI and financial impact. • Develop and manage detailed financial plans, budgets, and forecasts • Provide regular financial reporting and updates to senior leadership on performance vs targets • Partner cross-functional to achieve business objectives and drive organizational change. • Effectively communicate and influence financial and non-financial audiences at all levels. • Champion Continuous Improvement • Lead initiatives to enhance FP&A processes, leveraging best practices, streamlining workflows, and implementing technology solutions.

• Act as the primary point of contact for VP+ stakeholders on "Special Projects." • Lead high-impact deep dives into complex topics like revenue leakage, product profitability, and margin optimization. • Structure the problem, identify the levers, and define the success criteria. • Lead the design and measurement of pilots and business experiments. • Run deep-dive discovery, identifying root causes across sales, product, usage, and financial data. • Define, standardize, and govern the core metrics for the Finance organization. • Act as the "Business Architect" in partnership with Technology teams. • Ensure that the transition from raw data (Salesforce/ERP) to the reporting layer is logically sound, well-documented, and reconciled to the penny. • Serve as a consultant to VP+ leadership. • Facilitate strategic reviews, translate technical data constraints into business terms, and manage the "Data Roadmap" for the CFO. • Synthesize complex analytical findings into crisp, high-impact decks that lead with the "So What" and end with a clear call to action. • Ensure senior leadership has access to "Practical Dashboards"- views that prioritize clarity and strategic snapshots over technical density.