Powering payments for the leading web3 dApps.
Operations Manager, Payment Providers
Location
Cyprus
Posted
86 days ago
Salary
0
Seniority
Mid Level
Job Description
Operations Manager, Payment Providers
Mercuryo
• Ensure smooth operation of the related IT systems and business processes. • Oversee daily metrics and adjust admin settings accordingly. • Assist the team and partners on handling special cases, take a lead in investigation of the root cause. • Set up and manage product support team, customer technical support, job schedules. • Oversee production support teams, user technical support, production job schedules. • Handle tech related issues on payment providers’ integrations, including consulting of tech teams. • Lead the improvements of the business processes related to payment providers. • Monitor and keep the related product metrics within the set targets and boundaries, including the metrics for costs, profit, risk levels etc. • Manage relationships with third-party vendors for support and project management. • Keeping the related product documentation full and up-to-date. • Understand and track applicable regulatory and reporting requirements. • Manage periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements. • Assist in preparing the IT organization’s disaster recovery and business continuity plans, policies, and procedures. • Perform any other duties as required or assigned.
Job Requirements
- Bachelor’s degree or equivalent in Information Technology, or related field.
- 2+ years’ experience working in Operations management, Project management or related role in payment processing / internet acquiring / other payments related service.
- Experience running a customer support team or key account management function.
- Knowledge of functioning of PSPs (payment service providers), payment systems.
- Familiarity of accounting of payment transactions.
- Experience working with vendor contracts and licensing.
- External customer-facing production support experience.
- Detail-oriented, with superior verbal and written communication skills.
- Strong critical thinker with problem solving attitude.
- Excellent organizational skills with the ability to juggle multiple tasks at once.
- People management skills.
- Proactive mindset.
- Strong analytical skills.
- Skilled in Microsoft Excel.
Benefits
- Competitive market rate salary and performance-based incentives.
- 22 days annual leave with an additional 6 company days, plus bank holidays.
- Comprehensive health insurance plans.
- Extensive benefits program.
- Flexible work schedule and remote work options.
- Modern offices and co-working spaces across 6 countries.
- Working equipment.
- Professional development and training opportunities.
- Opportunity to shape the initiatives you’re working on.
- Diverse and friendly team.
- We are open-minded to new ideas.
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