• Lead cross-functional teams across Product, Engineering, Marketing, and Operations • Develop and execute program roadmaps • Manage budgets and resources • Drive process optimization efforts • Establish governance and risk management

• Oversee daily opening and closing procedures, ensuring all systems and facilities are ready for operation • Manage staff scheduling, attendance tracking, and shift coordination while handling call-ins, absences, and last-minute adjustments • Train, supervise, and support team members to maintain high performance standards and professional behavior • Conduct regular safety and security checks to ensure a secure and compliant work environment • Handle incident management, including addressing concerns, resolving complaints, and managing emergencies with composure and decisiveness • Oversee inventory management across all operational areas, ensuring optimal stock levels and minimal wastage • Coordinate with suppliers for ordering, deliveries, and invoice follow-up to ensure timely replenishment and quality control • Perform quality checks on received goods and maintain accurate documentation for payment processing • Manage petty cash and expense logging with meticulous attention to detail • Coordinate with external accounting and service providers for bookkeeping, compliance filings, and audit preparation • Analyze operational metrics and key performance indicators (KPIs) to identify trends and opportunities for improvement • Develop and implement process improvements to enhance efficiency and reduce operational costs • Maintain transparent communication with internal teams and external stakeholders regarding operational status and challenges • Identify and mitigate operational risks while ensuring adherence to organizational policies and regulatory requirements • Lead continuous improvement initiatives and implement best practices across all operational areas • Prepare detailed reports and presentations on operational performance for senior management • Foster a supportive and inclusive team culture that encourages collaboration and professional development

• Conduct outbound and follow-up calls to potential clients and contractors. • Assist the Business Development team in preparing proposals, presentations, and contracts. • Coordinate with external contractors, vendors, and service providers as needed. • Support the Operations department in day-to-day tasks and team coordination. • Perform basic administrative duties such as scheduling, data entry, document formatting, and file management. • Track communication and updates using CRM and project management tools. • Participate in internal meetings.

• Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives • Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations • Train and direct sellers for execution and adherence of norms and practices • Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience • Willing to work on weekends.